Alltheway Reviews 

417
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and punctual service, noting that staff members are extremely professional, friendly, and very helpful with handling heavy baggage. Travelers also appreciate the smooth and user-friendly website as well as the reliable real-time updates provided throughout their entire journey. Many consumers highlight how much easier and more convenient their travels become without having to worry about carrying bags. However, some people mentioned experiencing frustrating logistical issues, such as delayed or misplaced luggage during transit. A few reviewers also noted occasional communication gaps regarding coordination with hotel staff and tracking confirmations.

What people talk about most

Service

Customers report widespread satisfaction and praise the efficient, professional, and friendly baggage... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely professional, friendly, and... See more

User experience

Clients share positive opinions on user experience, highlighting how the service makes travelling and... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, highlighting hassle-free experiences and... See more

Customer service

Users describe positive interactions with customer service, noting great human contact on the phone and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have delivered my baggage to a hotel or train station two or three times and had my baggage picked up at my apartment two times. From the beginning, the website is easy to navigate and thorough. The... See more

Company replied

Rated 5 out of 5 stars

Service was punctual, friendly and conducted exactly as promised. Our four large suitcases arrived with no issue, including through a transit airport. It made a long day (days!) so much easier. Hi... See more

Company replied

Rated 5 out of 5 stars

This was an incredible experience for us. We were moving overseas and had 6 checked bags. The company was so helpful. I even made an error on the booking and they helped to resolve it with kindness an... See more

Company replied

Rated 5 out of 5 stars

Transferring heavy cases from middle of Paris to the airport to free up a full day around the city. Easy to arrange, efficient, a friendly agent when we handed our bags over and kept updated at each s... See more

Company replied


Company details

  1. Tour Operator
  2. Transportation Service
  3. Travel Agency

About Alltheway

Written by the company

Alltheway Travel Beige-Minimalist-Aesthetic-Lifestyle-Moodboard-Photo-Collage-Instagram-Post

Alltheway : Check-In Your Luggage from Anywhere, Effortlessly.

Imagine checking in your luggage from the comfort of your home, office, or any location of your choice. With Alltheway, this convenience is not just a dream—it's your new reality.

In just 𝟑 minutes, check in and drop off your luggage, and find it waiting for you at your destination.

✈ Travel redefined, just for you.

Alltheway is more than a service – we're a movement towards stress-free, enjoyable, and eco-conscious travel.

BOOK NOW
Why book with ALLTHEWAY?



100% Secure

Sealed baggage, sealed storage, sealed shuttle, secure airport injection point. Our procedures have been validated by the DGAC, our agents are accredited.


0% Lost and intelligently sealed luggage

Each piece of luggage is sealed with a unique number. Any sign of tampering is checked, and in the event of a broken seal, you are immediately informed.



5000€ AllthewaySafe insurance

Get compensation of up to €5,000 per booking in the event of loss or damage to property, with extensive cover against floods, fires, and natural disasters.

How it works ?

Fast & Easy

𝟏. SERVICE BOOKING
- Go on : Alltheway website
- Select your flight and choose where you want to check-in : at Home or at a Hub
- Book a 10 minute slot

𝟐. BAG CHECK-IN AND SECURED
- Stay at home or at your hotel or go to the chosen spot
- Check-in your baggage in 3 minutes with our agent who secures it

𝟑. GOING HANDS FREE TO THE AIRPORT
- Take your plane stress-free
- Check your emails to follow your baggage every step of the way

𝟒. COLLECT YOUR BAGGAGE AT DESTINATION
- Arrived at destination airport, collect your baggage at the delivery carousel

HELP & SUPPORT



Db-Top-Brand-Images-2023-66

Contact info

4.8

Excellent

TrustScore 5 out of 5

417 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(417)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect as always

Perfect as always. The usual friendly team came to pick up our 7 heavy luggage in the hotel in Paris. Then, it’s freedom and hassle-free: we just have to drop our last luggage the next day at the air counter.
Really changed our travel experience when we come back to Africa as expats.

August 19, 2026
Rated 5 out of 5 stars

Your luggage are safe with them

All the experience was great , fast, practical, and easy . The customer service answers all the questions and great human contact on the phone and with the pickup agent at home .

August 19, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. We had a late flight and this enabled us to fully enjoy our final day in Paris and have more peace at the airport with kids. We will definitely be using Alltheway again.

August 17, 2026
Rated 5 out of 5 stars

Easy and smooth

Booking process was very easy, communication, staff and service was top notch and I genuinely have nothing to complain about. Thank you :)

August 1, 2026
Rated 2 out of 5 stars

Baggage not delivered for 4 days

Baggage pickup was smooth & efficient, but the bag was some how "lost", and did not make it to final destination for over 4 days. Goods inside bag were damaged due to sitting in storage in 40C weather. Unacceptable service. Processes have to change to mske this company reliable.
The response from alltheway is classic "passing the buck." As a subcontractor for Air France, the client should expect seamless service between the two companies.

June 23, 2026
Alltheway logo

Reply from Alltheway

Dear Kathryn,

Your luggage was properly handled and injected into the airport system by our teams, in accordance with our process.

The loss occurred afterward is under the responsibility of the airline. We understand your frustration, but this incident is not related to our service.

Thank you for your understanding.

Team Alltheway

Rated 5 out of 5 stars

Excellent - as always

I have been using this service on several occasions and it has always been a great experience. They are professional and reliable. It really makes travelling much easier.

June 20, 2026
Alltheway logo

Reply from Alltheway

Thank you for your great feedback and loyalty to our services!
Camille

Rated 5 out of 5 stars

Above and beyond they were waiting for…

Above and beyond they were waiting for me at the train platform (not usual but they said they had ability this time). I didn't even have to find them at the desk. My luggage was at its destination quickly too.

June 19, 2026
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Reply from Alltheway

Thank you so much for your feedback ! We hope to serving you again soon!
Camille

Rated 5 out of 5 stars

Very convenient and smooth service

Very convenient and smooth service. Excellent team. I come with many bags due to my relocation and quite stressed. The team was very professional and friendly, and delivered all my bags very early to my accommodation. I would definitely recommend them.

June 16, 2026
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Reply from Alltheway

Thank you very much for your feedback !
Camille

Rated 5 out of 5 stars

Great expérience for us-

Great expérience for us-
Many thank to martin to be available when i wrote him a Message.
Thank you for all your support and really appreciate.

June 14, 2026
Alltheway logo

Reply from Alltheway

Thank you very much for your feedback!
Camille

Rated 5 out of 5 stars

very very helpful

this service was so helpful if I could give it 6 stars I would

May 31, 2026
Alltheway logo

Reply from Alltheway

Thank you very much for your feedback! We hope to serve you soon!
Camille

Rated 5 out of 5 stars

Great service, would recommend!

We had a fantastic experience with AllTheWay when we had a late evening flight (23:00) out of CDG and wanted to spend our last day sightseeing in Paris. We had 3 checked bags (2 large, 1 small cabin size) so it was absolutely worth it for our family to pay for AllTheWay to come to our accommodation vs. lugging the bags to a drop-off. The online booking and payment process was very simple. We had a 2-hour window and after I called to check, AllTheWay kept us apprised of the staff's arrival time so we could plan accordingly. The staff was friendly and helpful and when one of our bags wasn't scanning correctly, they called the office team to validate and had it resolved in less than 5 minutes. I wish other cities and airlines offered this service!

May 29, 2026
Alltheway logo

Reply from Alltheway

Thank you so much for your feedback! We’re thrilled to have made your last day in Paris smooth, seamless, and completely stress‑free.
Camille

Rated 5 out of 5 stars

Flawless except for the pickup time slot

All in all, efficient and flawless. However, it is dissappointing not to be able to book a more precise time slot for the luggage pickup.

May 23, 2026
Alltheway logo

Reply from Alltheway

Thank you for your feedback! We keep improving every day to offer you an even better experience. We hope to see you soon!
Camille

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