Allente Reviews 

4,899
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Allente is actively forking their customers or getting forked by their supplier of their Android tv boxes. They are TERRIBLE. Takes 3 seconds to change channel, cannot be used without internet conne... See more

Rated 2 out of 5 stars

Bevare of the notice period. I had a free trial, but have to pay for an extra month due to the cancellation notice, very old school. Also the people to have you call to cancel tries to upsell too much... See more

Rated 5 out of 5 stars

Kunderådgiveren var fantastisk til at få problemstillingen løst. En stor tak herfra. Mvh. Lars Erdmann

Company replied

Rated 1 out of 5 stars

Typical get money on customer's back type of deal. I got to months free and decided to close it afterwards because both the TV app and Browser are slow and have significant lag. I tried with two 1000m... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Selvom vi er den nye dreng i klassen, så er vi slet ikke så nye. To velkendte mærker er nemlig blevet til ét og Allente blev skabt. Med det ønsker vi at opbygge en stærk brandposition i Norden, og fortsætte med at tilbyde TV-oplevelser af høj kvalitet til vores kunder. Vores mål er ganske enkelt: At samle mennesker gennem kvalitetsunderholdning!


Contact info

2.2

Poor

TrustScore 2 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(4,899)

504 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Allente is actively Forking their…

Allente is actively forking their customers or getting forked by their supplier of their Android tv boxes. They are TERRIBLE. Takes 3 seconds to change channel, cannot be used without internet connected 24/7 or else you get a constant pop-up over the display every time you change the channel. This REEEEEEKS of Forking the customers to make more money for a worse service.

DO NOT CHOOSE THIS SUPPLIER GO SOMEWHERE ELSE!

May 13, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

It's a trap

It's a trap. They sell free subscription by power. After customer cancel subscription. They just send a bill by intrum.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

bad service

bad service, when you aask them to ring back they say it takes 60 min but it really takes more then 2 hours before they phone you back and sometimes one day!!!
When I ask them to help me with an issue, some one comes to the phone that doesent understand Danish but iven if I ask them in English it doesent help. Dont use this Allente for your TV

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Highly unacceptable - bad customer service

It's simply not possible to cancel the subscription online or through a phone call, this is highly unacceptable and bad customer service!

July 25, 2025
Unprompted review
Allente logo

Reply from Allente

Hi Jacobsen

Thank you for your feedback.

We are truly sorry to hear about your experience.

It is possible to cancel your subscription via our chatbot on the website. I'm sorry if that hasn't been clearly communicated, and I’ll make sure to pass this feedback on internally so we can improve the clarity around cancellation options.

Please don’t hesitate to give us a call again — we’re here to help and want to make sure everything is resolved properly.

Wishing you a great day.

Kind regards,
Frida, Allente

Advertisement
Rated 5 out of 5 stars

Good service

Good service. Problem was soon understood.

June 15, 2025
Allente logo

Reply from Allente

Hi Jan

Thank you for your review.

I am happy to read that you received good service and that the issue was quickly understood. Thank you for the nice comment.

Have a nice day

Best regards
Victoria, Allente

Rated 5 out of 5 stars

Your outstanding employee Jens…

Your outstanding employee Jens Christian Behrend is a great ambassadør for Allente.
Please translate and transfer my experience (telephonic) with J.C. Behrend to Trustpilot.

April 19, 2025
Allente logo

Reply from Allente

Hi Lars

Thank you for your review.

I am very happy to hear that you had a good experience with our customer service representative. We strive to provide the best possible service to our customers, so I am very happy to hear that this was the case with you.

I have passed on your kind words to him.

Have a nice day

Best regards
Victoria, Allente

Rated 5 out of 5 stars

Okay service

Okay service

March 20, 2025
Allente logo

Reply from Allente


Hej Frank

Tak for din anmeldelse.

Vi er virkelig glade for, at du har haft en god oplevelse med vores service. Vi sætter stor pris på, at du har taget dig tid til at give os denne anmeldelse. Mange tak for det.

Du ønskes en god dag

Venlig hilsen
Victoria, Allente

Rated 5 out of 5 stars
Allente logo

Reply from Allente

Hi Merete,

Thank you for the kind review.

I'm happy to hear that you're satisfied with our Customer Service, and that you received the help you needed.
We appreciate you taking the time to give us this review.

I wish you a great day.

Sincerely
Stephanie, Allente

Advertisement
Rated 1 out of 5 stars

Cancel now if you don’t want keep paying

The fact that is not possible to simply cancel the subscription online is unacceptable! The condition for cancellation is the current month plus additional month. So if you think you can cancel before your next payment is due, you risk paying for two additional months. Stay away from this service!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

God service

God service

February 28, 2025
Allente logo

Reply from Allente

Hej Rene

Tak for din anmeldelse.

Jeg er glad for at læse at du har haft en god oplevelse med vores kundeservice.

Vi sætter stor pris på, at du har taget dig tid til at give os denne anmeldelse. Mange tak for det.

Du ønskes en god dag

Venlig hilsen
Victoria, Allente

Rated 1 out of 5 stars

It is completely hopeless to…

It is completely hopeless to communicate with Allente.
When you write, you only get a standard answer.
It is quite obvious that the employees have been told not to spend time on the inquiries they receive.
This naturally means that the employees do not read what you write to them. And it is quite obvious that there is no such thing as quality control.

February 13, 2025
Advertisement
Rated 1 out of 5 stars

Everything....

Everything..... It was a Dam robot not a human....
When a human came to the telefonen, the problem Washington solnedgang whitout problem in a few minutes

February 4, 2025
Rated 5 out of 5 stars

Super service

Super service

January 31, 2025
Allente logo

Reply from Allente

Hej Lonni,

Tak for den fine anmeldelse.

Jeg er glad for at høre om din oplevelse med vores service. Vi sætter stor pris på din positive feedback.

Du ønskes en god weekend.

Venlig hilsen
Stephanie, Allente

Rated 1 out of 5 stars

Customer Service is difficult to…

Customer Service is difficult to contact. One journal waiting.

December 30, 2024
Allente logo

Reply from Allente

Hi Kurt,

Thank you for your review.

I'm sorry to hear about your issues with reaching our Customer Service, that is definitely not how we want our customers to perceive us. I'm glad to see you got ahold of us in the end, and that your request was taken care of.

I wish you a Happy New Year.

Best regards
Stephanie, Allente

Advertisement
Rated 1 out of 5 stars

Typical get money on customer's back…

Typical get money on customer's back type of deal. I got to months free and decided to close it afterwards because both the TV app and Browser are slow and have significant lag. I tried with two 1000mb both coaxial and fiber and still slow. All other cast services work fine. When I called to cancel the contract I've been told it's the running month + 1. Of course, I haven't seen this when accepted the 'offer' because it is not something visible. I've been told by the agent that 'I should've look better' What a joke..

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

First hand service as soon as you talk…

First hand service as soon as you talk to a human and not a robot.

December 4, 2024
Allente logo

Reply from Allente

Hi Anthony,

Thank you for the review and your kind words.

I am happy to hear that you had a good experience with our Customer Service, we always strive to give our customers the best experience.

I wish you a wonderful evening.

Sincerely,
Stephanie, Allente

Rated 2 out of 5 stars

Expensive and annoying to cancel

Bevare of the notice period. I had a free trial, but have to pay for an extra month due to the cancellation notice, very old school. Also the people to have you call to cancel tries to upsell too much and barely takes no for an answer. Felt I had to explain my whole life in order to cancel.

November 30, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look