Air Dolomiti Reviews 

A few months ago, I booked a flight from Trieste to Athens with a connecting flight to Munich. While waiting at the airport, I was informed that due to a smaller aircraft, I would need to take another flight from Bologna. This resulted in a 3-hour bus journey before I could board the flight from there.

At that time, I was assured that I would receive compensation of €250 to cover the additional costs and inconvenience caused. However, to date, I have not received the payment. Despite multiple attempts to contact your company, I continue to receive the same response: "We will revert soon."

I kindly request immediate action to resolve this matter and for the compensation to be processed without further delay.

This morning, October 21st, I was on flight LH9461 from Venice Marco Polo to Munich.
My daughter became really unwell due to motion sickness. The staff on board were the kindest. At no point did I ask for help or anything else. But The staff came to check on us several times, bringing water, wipes, and other things they knew from experience could help my daughter.
This crew truly deserves to be recognized.
As a mother in the middle of chaos, I sat with an overwhelming sense of gratitude and comfort because of the staff. Once again, a huge thank you. I wish you all the best in life. Such warm-hearted and empathetic people.
Thank you, thank you so much to all of you.

Air Dolomiti was delayed and I missed my connecting flight. With most airlines, it's a bit of a struggle to get EU (passenger right) compensation in these situations.
NO HAZZLE with Air Dolomiti, who offered friendly personal service, swift processing and payout of your compensation.

An example to follow for many airline companies!

It’s unbelievable how Air Dolomiti is always late when flying to or from Luxembourg. It’s one of the few options for people living in Luxembourg to reach Frankfurt Airport for connecting flights to the rest of the world. As a frequent traveler, I dread flying with Air Dolomiti, constantly worrying about missing my next connection or arriving home late after a business trip. Their punctuality is consistently poor, and it’s really frustrating.

my first flight with Air Dolomiti (Munich-Florence) and it is already an hour late for a route that takes only an hour! Sadly there are no updates or any kind of information shared by the incompetent staff, just the usual blank stares. Will avoid this junk airline in future.

Worst airline we have ever flown with. Cancelled our flight whilst we were waiting at the gate. We were a family with two young children. Made up different excuses for why the flight was cancelled. Told me to leave feedback on the wrong website. No alternative flight was offered no support was offered. Blatant abuse of the aviation procedures and did not follow the european law for delayed or cancelled flights. Customer service counter was closed and they have no contact number that can help with cancelled flights only an online form. You have been warned. Do not make the same mistake we made, in thinking that Germany’s national carrier would be professional and organised with decent customer service, it is not the case. They operate more like a rogue unknown low budget airline. We were genuinely shocked how much they try to get away with stuff. Perhaps a reflection of the state of Germany as a whole.

Our flight was late and we missed our connection flight. That happens. We were home 12 hours later than planned. So there is the EU Regulation, which says they have to pay us compensation within 7 days. I contacted their customer service. Only answer was we are busy, you have to wait. After that I have not heard anything about them. Contacted their customer service many times. Totally cheaters. Don't recommend this company, because I know, I'm not the only one.

Do NOT fly with this airline - I've been waiting for Air Dolimiti to resolve a customer service request around a flight delay of >24 hours and the subsequent financial claim for over 3 months. Initially I received a response but since then radio silence. Air Dolimiti fix your unbelievable lackluster customer service!

Flight cancelled due to operational reasons, rebooked, arrived over 4 hours at destination.
Now they don't reply to emails for more 2 months and counting...

I'm a Lufthansa/ Miles&More frequent flyer and if that's how we get treated, I'll better not fly air dolomiti again.

Nice flight, a bit late due to air traffic control. Only bad thing was all the whining Americans on the plane to Italy going berserk about a 40 minute delay which wasn't the airline's fault.

I booked my flight on 04th July and received a travel ticket under my name 'First name / Last name'. I tried to check in 10th July online but received an error message. I called customer service who advised that I had mixed my first and last name when completing the booking and that they were unable to change this on the system. The best they could do was refund the taxes as I hadn't informed the airline within 24 hours. I was also advised this happens quite frequently! Nowhere on the information I received via email does it state first and last name so how was I supposed to know this had been entered incorrectly? As it is essential I am in Frankfurt tomorrow on business and the system wouldn't allow a name change I suggested a new ticket was purchased and the cost of the old ticket offset - this suggestion was refused. I am a frequent flyer and have never experienced an issue like this. I am left frustrated and dissapointed with Air Dolomiti and the companies ability to treat customers fairly. This experience has left a very sour taste in my mouth and the call handler seemed to lack any empathy for my position. Is this how all Air Dolomiti customers are treated?

Flight was delayed. Air dolomiti wouldn’t reimburse me for the new train ticket I had to purchase. Their response was “it wasn’t delayed more than 3 hours so we can’t help you”.
Ok fine I’ll go on every website and give you a trash review.

I took the flight when I travel in Europe, it's kind cool experience

First flight was delayed more than 2.5 hours, changed boarding gate 6 times. Return flight was also delayed that make me almost missed my connecting flight then was delayed for luggage. It wasted of time for report claim on their website. No answer then I had to come to airport again to take back my baggage. Very bad experience with this airline

Flight cancelled. Waited months for reply for my complain to costumer service. The reply was, after months of waiting, “bird accident”. That’s not the first time I’ve heard Air Dolomiti used that excuse to avoid paying for cancelled flights according to EU laws. That’s just embarrassing. Will do my best to avoid Air Dolomiti in the future.

Air Dolomiti cancelled my flight in October 2023. Their website makes it impossible to claim for expenses incurred due to cancellation as the drop down menu does not include my flight that was delayed. Air Dolomiti makes it impossible to claim for damages in violation of EU law. Suggest that the many customers who I see have had the same problem should complain to EU authorities.

For what it's worth, compliants against Air Dolomiti can be made to:

Ente Nazionale per l’Aviazione Civile
Viale del Castro Pretorio, 118
IT - 00185 ROME

Online complaint form for passengers (in English and Italian) is available at their website.

Terrible airline. Don't waste your money. When their flights are full, they wont let you on your booked / confirmed flight!! Charged us $500 to change our flight to the next day with no explanation.

After a flight cancelation, we have to change the airport. We had more cost. I created a claim in September, but they are still not answering. In their automatic response, they give the wrong URL to ask for feedback. Unfortunately, European companies are losing the quality focus. I was a Lufthansa, BA, SWISS. ... fan, but now I try to avoid them.

Call center: More than 50 minutes that they tell me :"You are the next to be answered, you will be answered by the first operator avaiable".. I guess the operator is dead by now..

Nice staff but unreliable, in particular flights in/out Frankfurt often delayed and cancelled on short notice, even 2 cancellations in a row not unusual. Poor help/information. Very frustrating recently!!