Air Dolomiti Reviews 

air dolomiti is the worst company in Europe, awful performances of on-time departure and constant delays.
the customer center is overwhelmed by requests, and unable to answer, and tries their best to deny compensation for the countless issues (damaged luggages, lost connections, canceled flights).

Their gate agents were clearly discriminating against us. We had been delayed in customs in Frankfort trying to get on the next flight. They made some excuse that my party had to be seated together so they couldn’t accommodate us. In the meanwhile, several white males got the thumbs up. Clearly they were discriminating against people of color.
It was blatantly obvious. They were treating us like we were stupid. This has never happened to me in the U.S.

Delayed flight and then they lost both of our suitcases. The queue for lost bags was like 10 people deep as well. Got our bags a few days later, each on different days. One of the deliverers was super rude as well, and asked me to come down to help, saying he was outside, but it turned out that he was like a 15 minute drive away, just wanted me to wait in the cold I guess. Air Dolomiti compensated for toiletries, but only compensated half for essential clothes (pants/undies, socks, etc.). We were on a long trip, so we really packed a lot of essentials in these bags. The reimbursement also only came 4 months later, after I provided receipts. When one of the bags came back, it was completely destroyed. Zippers broken, structure caved in, and the bag was partially open when it was delivered. I reported it for a bag replacement with pictures (it's June, this was reported in January). To replace a suitcase of this quality costs over £200 these days and they haven't compensated anything yet, the case is still open. They initially told me it would take just a couple weeks to get back to me, still haven't heard back. Complete scam. They just hope you forget.

I was called out to go to the boarding desk to prove I was only carrying one bag. It was embarrassing. I thought I was flying with a better company than Ryanair.

We are disappointed with Air Dolomiti's performance. We had a combined VCE-MUC and MUC-BRU flight. We were supposed to have 1h30 to get our connection. Unfortunately, the flight left very late (40').
In Munich, Air Dolomiti does not unload passengers at a telescopic gangway! As a result, we had to take a bus to the airport. There were two buses that picked up all the passengers at once. No distinction for people in Business, we had to wait until everyone had come down, children, strollers etc.
The pilot could have at least requested a bus for connections. We weren't the only ones.
We ran with our luggage in hand, crossed a huge airport, took the Shuttle train to reach Gate K.
We arrived sweaty, exhausted just in time to board the plane that left on time. There have been too many shortcomings; no anticipation. I don't think I'll fly with Air Dolomiti again.

I'm sorry for those who did not, but i had a great experience with AD this past week. Munich to Venice and back.

Kind staff, spacious plane, no fee for seats with extra leg room. Amazing.

Two flights with AirDolomiti, both delayed over an hour. Not a reliable flight company. Forget it to get your connections. Will not choose it any more

I flew with Air Dolomiti from Wrocław to Frankfurt as part of a flight journey bought from Lufthansa from Wrocław to Stockholm Arlanda. The plane arrived late at Wrocław, so consequently, the departure to Frankfurt was delayed as well, but they turned around extremely quickly which reduced the delay to about 30 minutes. The plane seemed old and run-down and my seat in the last row at the back was hard and uncomfortable. The crew announced that there would be no in-flight service, due to technical problems in the galley. About halfway to Frankfurt, a strong smell of smoke appeared around where I was sitting that must have been noticed by other passengers too, but no information from the flight deck and the hostesses were fully engaged in a private conversation. While we were descending towards Frankfurt Airport, there was a loud noise somewhere below me, sounding like metal banging onto metal, and when I saw the ground in detail below us, just when we were about to touch down, I noticed a long row of fire engines with blue flashing lights driving at high speed on a lane close to the landing strip, following us closely. Still no information from the flight deck. After parking way out from the terminal, the firefighters swarmed around the plane, examining it and doing all sorts of things around the landing gear, and we were not allowed to get off. Eventually, there was a hasty message from the flight deck that there had been an indication of an incident/issue from their systems but that this was nothing to worry about for the passengers! The air hostesses were still busy chatting, not paying attention to what was happening. Eventually, we were allowed to disembark and were taken to the terminal building by bus. Luckily, since my transit time in Frankfurt was rather long, I did manage to catch my connecting flight to Stockholm.
I have flown on Air Dolomiti before, and I do not like them. Their planes are run-down, the seats are uncomfortable, and the service is very average. Now, after this experience, I am also concerned about the safety travelling with them.

Yesterday they departed with a delay of 1hr 15 min causing me to miss the connecting flight. They accused technical issues forcing them to replace the plane. Having 1hr connection time that was completely missed.
Although I asked for a specific rebooking and was willing to even pay, they made me a disadvantageous rebooking causing me to have a delay of 14 hours. For a trip Luxembourg - Romania.
Next time I'll avoid these time wasters. A pocket airline(first time I hear about it from the flight booking engine), seemingly crippled by delays, not being able to provide the same level of services as the other companies. Also they have no customer support on ground (Frankfurt airport) which speaks volumes about how "well established" this operation is.

The worst airline I've ever experienced. They ignore customer problems and complaints.

Loss of luggage after 5 days no news and impossible for them to track the luggage which was a priority luggage (business class).

Unacceptable.
Very basic services onboard

NEVER AGAIN

Delays flying to and from Luxembourg from Frankfurt. It is absolutely baffling to me how you as a flight company can keep messing it up. Even more so under the management of Lufthansa. I will boycott this airline until they fix their shit

Absolute criminal behaviour:
1) They lost my luggage, after which i submitted a lost baggage claim at the airport upon arrival. 5 days later they still have yet to contact me, or answer the dozens of calls and emails I have made daily over the past 5 days.
2) Our flight to Munich left an hour late from Montreal, after which my wife, infant daughter, and I just made it to the gate at the start of boarding. My parents were sitting further back on the flight from Montreal, so they arrived at the gate 15 minutes later. This was still 15 minutes before the scheduled takeoff time, and the bus from the gate to airplane was still waiting at the gate. Despite this, the gate agent denied my elderly parents (in their 80s) boarding, forcing them to be rerouted with 2 more flights (instead of 1) and 8 more hours of travel after we had already been travelling for 20 hours. (In addition, our plane to Genoa left 25 minutes late as they spent the time removing my parents' luggage from the plane rather than allowing them to board during those 40 minutes.) We then had to arrange a 2nd taxi for my parents from Genoa to Chiavari that evening.

Very poor experience. Had issues on a flight home and raised the issue with the airline. I got one response asking me to repeat everything that I had put into the complaint form. Then they proceed to ignore emails and not respond. I will be contacting my bank to get the payments owed.

You can tell
They are a new inexperienced airline who are lacking the basics any airline should have. Even Ryanair have better customer service than these

I don't think the pilots have their license.
I flew from Geneva to Munich in 2023. It was my first and last flight with AirDolomiti. Worst take off and landing. The journey was terrifying that I had to grab the hand of the passenger next to me - we are both experienced travellers over 35 and promised to never take any flight with AD, if we would have made it to stay alive!

Our flight with Cathy Pacific had a delay. So they rebooked our flight with Air Dolomiti.
Our luggage is heavily damaged. 1 wheel is broken of and the complete back (of a hard luggage) is completely broken.
We submitted a damage file but still after one month we didn't hear anything. We sended already two mails for some clarification of the taken actions but no reply. Now I tried with there online chat with no result yet.... see the communication hereunder

*beginning of conversation

We are online – How can we assist you?
To chat with an agent, click the following key
Connecting. Please be patient
How can we help you?
Hello

We submitted a time ago a report of a damaged luggage but didn't received anything back

If you have the reference number of the claim we can send an internal reminder to the colleagues

I have number: 2********S and number 2********S

perfect, thank you

can you send me some kind of confirmation to *********@*****.com

this is an internal procedure

so again... I do not have any confirmation of an action from your side...

the colleagues will reply to you as soon as possible

For now I can talk to a stranger on the streets and the result is the same

The reference numbers are the proof of the correct registration of your claims

Can be. But how can I see the progress? It can stay a perfect registration for years

as soon as the colleagues have reviewed your case, they will reply to you

To summarize... we can only hope that they will respond. How much time should I gif them to respond?

It could take up to one month or more, we do not have the exact waiting time

To be honoust... that seems not fair. We are already waiting for about one month.. the 10 of november was our 1st report

The internal reminder has been sent

*end of conversation

It's been 1.5 months since my flight, yet no luggage. I bought a ticket with lufthansa, Cape Town to Graz, I sent them a picture of my suitcase, yet they sent me a baggage claims form, I do want my luggage, not file a claim. They sent me a form to list my items. Apparently they need it to find my suitcase. It's been a to and fro email saga... they are the worse...!!!

I will never book Air Dolomiti again. Had a terrible experience with them a few years ago flying from Florence to Munich. They lost our luggage, didn’t tell us the luggage was lost so we waited at baggage claim for over an hour. It was horrible. Gave them another shot because we are flying from Munich to Venice. And they canceled our flight two hours before! Rescheduled us for way later in the evening. Two terrible experiences. Avoid at all costs. Check Lufthansa bookings to make sure it isn’t operated by air dolomiti.

We were supposed to fly home from Palermo, Sicily this summer, but our flight was cancelled, and we had to stay in Palermo for 2 days. When we finally got rebooked, our journey home included 3 different flights: Palermo – Milan – Paris – Copenhagen.

When we arrived in Paris, our flight was fully booked, and we couldn’t get on board. Only then were we informed that we had apparently been on a waiting list for every single flight since Palermo – so it was pure luck we even made it that far.

We had to stay overnight in Paris and only got back to Denmark after a 3-day delay.

The only thing we have received from Air Dolomiti is a voucher for a new suitcase, as one of the wheels broke during all the extra transport. We are still waiting for flight compensation and reimbursement of all the additional expenses we had.

We strongly advise against flying with this airline