Abbey Travel Reviews 

2,612
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making the process pleasant and efficient. Many highlight the ease and convenience of the booking process, noting quick responses and stress-free arrangements for their well-organized trips and excellent overall service. However, some customers also noted significant dissatisfaction with the service, citing constant hurdles and a lack of follow-through. A few people experienced issues with unconfirmed flights and encountered advisors with unhelpful attitudes, alongside concerns about inadequate hotel research and poor communication.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as easy, quick, and... See more

Holidays

Clients share positive opinions on holidays, with many expressing delight and satisfaction with their travel... See more

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents as helpful, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied

Rated 5 out of 5 stars

I dealt with Paul in Abbeytravel & it was a pleasure to deal with him. Although i had done my research for F1 in Barcelona, his knowledge & reccomendations were top class. We got hotel & ticket packag... See more

Company replied

Rated 5 out of 5 stars

Orla was a great help when giving me options on my first cruise. She was very accommodating with my queries and requests. The process was very efficient and we are excited to experience our first cr... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency
  6. Tour Operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,612)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been booking my holidays through…

I have been booking my holidays through Abbey Travel for a few years.
The staff are always very accomadating and always very helpful.
A very pleasant experience.

June 3, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Evelyn
Thanks for your 5* rating and for your feedback about Linda and the service you have received over the years. We hope you enjoy your holiday.
regards
Abbey Travel

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Rated 5 out of 5 stars

hi I'm was dealing with michele on…

hi I'm was dealing with michele on Tuesday , I found her to be extremely helpful and she is very good at her job , I was telling a friend of mine and she was very interested in going on a holiday with you 😊

June 3, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Darina
Thanks for your 5* rating and for the feedback about Michelle. Thanks also for spreading the word :)
We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

I was communicating with Orla & always

I was communicating with Orla & always, she was courteous, help and extremely patience .

June 3, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Helena
Thanks for your 5* rating and for the feedback about Orla. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Yvonne L at Abbey travel

I’ve worked with Yvonne L at Abbey travel for two recent family holidays. Yvonne took time to understand what we were looking for and was super efficient at generating holiday options. Very professional and highly recommended.

April 16, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi John
Thanks for your 5* rating and for taking the time to send your great feedback about Yvonne. Hopefully she can assist you with many more family holidays.
regards
Abbey Travel

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Rated 5 out of 5 stars

Disney

Easy and straight forward way to book online!

May 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Kimberley
Thanks for your 5* review and for the feedback about the ease of booking. We hope you have a magical time in Disneyland Paris.
regards
Abbey Travel

Rated 5 out of 5 stars

Great service

Great service, reassuring

May 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the feedback about the service from Fiona. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Western Canada …

Went to Western Canada on a self drive trip with partner & teenage children. Yvonne was always helpful, very quick to reply to any queries & equally quick to resolve any changes I requested. The trip went very well, thanks to Yvonne's planning & hotel recommendations.

April 26, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Nicola
Thanks for your 5* rating and for the feedback about Yvonne. We're glad you had a great trip.
Regards
Abbey Travel

Rated 5 out of 5 stars

Booking was great

Booking was great
I have dealt with Corie for 3 years with other holidays and they all have been amazing
We booked Japan with Linda and she was amazing
Even with all my 101 questions she didn’t mind
Service was great
Love abbey travel
The ladies in swords branch are amazing

May 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Nicole
Thanks for your 5* rating and for the lovely feedback about Corie and Linda. We hope you have a fabulous trip.
Regards
Abbey Travel

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Rated 5 out of 5 stars

Very efficient service

Very efficient service. Kate recommended what appears to be a very good family friendly hotel. She was very knowledgeable about the resort and completed the booking very quickly.

May 1, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Joan
Thanks for your 5* rating and for the great feedback about Kate. We hope you have a lovely holiday.
Regards
Abbey Travel

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Rated 5 out of 5 stars

These guys are fantastic 👏

These guys are fantastic 👏
We have been using them for years and never had an issue
Great service and are only a phone call away if there are any questions.

April 18, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Traolach
Thanks for your 5* rating and for your great feedback. We look forward to helping you with your booking for many years more.
regards
Abbey Travel

Rated 5 out of 5 stars

Sarah went above and beyond to help…

Sarah went above and beyond to help myself and my wife organise our trip to Vietnam and Cambodia. Answered every question we asked with great confidence and knowledge.

April 17, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Frank
Thanks for your 5* rating and for the wonderful feedback about Sarah. We hope you both have a fabulous trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Sarah was so helpful and patient with…

Sarah was so helpful and patient with us as we went through all our travel options.
Her advice was very helpful too.

April 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Anne
Thanks for your 5* rating and for the great feedback about Sarah. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Abbey travel day trip to Faversham and Whitstable

We had a lovely journey down to Faversham the driver was absolutely brilliant great drive nothing was to much trouble we then got back on coach for a quick hop to Whitstable where we let of in the town near the harbour letting us know what time to be picked up even though there were only six people on the coach it was brilliant thank you.

April 11, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi David
We think you may have meant your great review for Abbey Tours.
regards
Abbey Travel

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Rated 5 out of 5 stars

Travel agent was a great communicator

Travel agent was a great communicator
She listen well, understood what we wanted and found us a hotel within our budget.

April 2, 2026
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Reply from Abbey Travel

Hi Therese
Thanks for your 5* rating and for the lovely feedback about Joanna. We hope your enjoy your trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Very helpful travel consultant made booking easy

Joanna C was very helpful and booking with her was very easy.
She was very friendly, knowledgeable and accommodating.
I more or less knew what we needed (or I thought I did) but she advised us on things we hadn’t thought of and made sure to get the best deal for us, even if our requirements were a bit specific.

April 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Julie
Thanks for your 5* rating and for the great feedback about Joanna. We hope you all enjoy your holiday.
regards
Abbey Travel

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