The staff are so friendly and so helpful and nothing is a bother to them thats why my mam 95 and me 71 keep coming back to them We are looking forward to our holiday in the Vik San Antonio Hotel Lanza... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked a stay in New York followed by a Cruise from cape Liberty for myself my husband and two grandchildren Janette in the Pavillions Swords was amazing she was so helpful from start to finish not... See more
Company replied
Caoimhe & other members of staff were so kind & generous with their time. A pleasure to deal with & no matter how silly a question always gave a helpful answer. It made booking our holiday (6 of us)... See more
Company replied
I dealt with Jennifer in Donaghmede. She was so helpful and efficient, she has arranged a trip for nine of us to Belamedena. We go away on an annual basis, up to now we have arranged our trips ourse... See more
Company replied
Company details
Written by the company
Ireland's #1 Travel Agents Irelands Award-winning travel experts: book your holiday with confidence. With over 40 years of experience, Cassidy Travel is Ireland’s leading local travel agent. Voted 2024 Irish Travel Trade Travel Agency of the Year
Contact info
24 Liffey St. Lower, North City, Dublin 1, D01 F1W1, Dublin, Ireland
- 0818 332500
- customerservices@cassidytravel.ie
- cassidytravel.ie
4.9
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A simple email to Jenny and I'm sorted
July 23, 2026
Sophie is the most loveliest girl great…
Sophie is the most loveliest girl great help when booking holidays
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Natasha was a star
Natasha was so helpful and patient. She really did the extra mile, looked at loads of options for us and was really well informed
July 22, 2026
Reply from Cassidy Travel
Dear Deirdre,
Thank you so much for your wonderful review! We're delighted to hear about your positive experience with Natasha. She always goes above and beyond to help our customers, so it's fantastic to know her patience, knowledge, and dedication made such a difference in finding the right options for you.
We'll be sure to pass your kind words on to Natasha. We really appreciate your feedback and look forward to helping you plan your next trip!
Kind regards
Cassidy Travel
Reply from Cassidy Travel
Dear Colm,
Thank you for your review! We're so pleased to hear you had a good experience and found our website helpful. We really appreciate your feedback and look forward to helping you with your future travel plans.
Kind regards
Cassidy Travel
Efficient professional service
Excellent service from Filippe who has been really helpful throughout the process.
July 15, 2026
Reply from Cassidy Travel
Dear Pat,
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience. We'll be sure to pass your kind comments on to Filippe, who will be thrilled to know their help made a difference throughout the process.
We really appreciate your support and look forward to helping you again in the future!
Kind regards
Cassidy Travel
Reply from Cassidy Travel
Dear Aisling,
Thank you for your lovely review! We're delighted to hear that you found our team helpful and knowledgeable. Providing expert advice and great service is something we take great pride in, so it's wonderful to know you had a positive experience.
We really appreciate your kind words and look forward to assisting you with your future travel plans!
Kind regards
Cassidy Travel
Very good experience.
Was just considering a short break, have used Cassidy Travel before, so just browsed in window, decided to go in and had a weeks holiday in no time. Thanks to Lisa.
July 14, 2026
Reply from Cassidy Travel
Dear Ciaran,
Thank you for your lovely review! We're delighted to hear that you popped in to see us and that our team was able to help you find the perfect holiday so quickly.
It's great to know that your previous experiences with Cassidy Travel encouraged you to visit us again. We really appreciate your continued support and hope you have a fantastic time on your trip!
We look forward to helping you plan your next getaway.
Kind regards
Cassidy Travel
Holiday booking after 10 years
Natasha was a pleasure to deal with, very informative and patient, will definitely be back again.
July 22, 2026
Reply from Cassidy Travel
Dear Jackie,
Thank you so much for your wonderful review! We're delighted to hear that Natasha provided such a positive experience. Her knowledge, patience, and helpful approach are exactly what we strive for, and we'll be sure to pass on your kind words to her.
We truly appreciate your support and look forward to welcoming you back to Cassidy Travel for your next holiday!
Kind regards
Cassidy Travel
Reply from Cassidy Travel
Dear Pagu,
Thank you so much for your fantastic review! We're delighted to hear that you loved your experience with us. Your kind words mean a lot to the team, and we really appreciate your support.
We look forward to helping you with your next travel adventure!
Kind regards
Cassidy Travel
Michelle in liffey valley is the key
Michelle in liffey valley is the key.
Every time she finds us the best places and value so helpful and professional.
Thank you Michelle
July 22, 2026
Reply from Cassidy Travel
Dear Anthony,
Thank you so much for your wonderful review! We're delighted to hear that Michelle in Liffey Valley has consistently provided such excellent service. Her dedication to finding the best options, great value, and creating a personalised experience for our customers is something we truly value.
We'll be sure to pass on your kind words to Michelle. Thank you for your continued support, and we look forward to helping you plan many more holidays in the future!
Kind regards
Cassidy Travel
The staff and there attention to detail…
The staff and there attention to detail was outstanding
July 15, 2026
Reply from Cassidy Travel
Dear Sean,
Thank you so much for your lovely review! We're delighted to hear that you found our team's attention to detail outstanding. Providing excellent service is something we take great pride in, so it's wonderful to know your experience reflected that.
We truly appreciate your kind words and look forward to welcoming you again in the future!
Kind regards
Cassidy Travel
Very pleasant and very helpful agent on…
Very pleasant and very helpful agent on the other end of the phone...unfortunately I can't recall the young man's name right now. But a lovely young man.
July 15, 2026
Reply from Cassidy Travel
Dear Elizabeth,
Thank you so much for your lovely review! We're delighted to hear that you had such a positive experience with our team member over the phone. Although we don't know the name of the colleague who assisted you, we're sure they will be delighted to hear your kind feedback.
Providing friendly and helpful service is something we take great pride in, and we really appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Kind regards
Cassidy Travel
Found there response to my email was…
Found there response to my email was very fast with my enquiry
And had my booking and all sorted for me
July 15, 2026
Reply from Cassidy Travel
Dear Elizabeth,
Thank you for your lovely review! We're delighted to hear that you received a quick response to your enquiry and that our team was able to get everything arranged for you so efficiently.
Providing prompt, helpful service and making the booking process as smooth as possible is something we always aim for. We really appreciate your feedback and hope you have a fantastic holiday!
We look forward to assisting you again in the future.
Kind regards
Cassidy Travel
Poor customer service
We emailed Cassidy Travel on 01/07/26 enquiring about a Mediterranean cruise in May 2027, as they claim to be cruise specialists. To be fair they responded promptly. There were some emails requesting further information which we responded to & awaited some itinerary options. On 13/07/25, as we'd received no further communication we emailed AGAIN.
We clearly stated that we we're anxious to decide on a destination and get a deposit paid. To our disappointment we received NO response. So we went and booked with Magic Vacations. To add to our disappointment on 20/07/26 (1 week later) we received a 2 line email saying how our email on 13/07/26 had been " MISSED" and had we "GOT SORTED"? The mystery for us, is why email requesting additional information and then not follow through with some itinerary options. It was obvious we we're genuinely interested in booking a cruise and were not time wasters. To say the least it it was extremely POOR customer service 😢
July 1, 2026
Unprompted review
Reply from Cassidy Travel
Dear Michaela,
I am very sorry to hear about your recent experience. Appreciate if you can email us at Customerservice@cassidytravel.ie and we can investigate the matter on your behalf.
Kind regards
Cassidy Travel
Dee was amazing in organising our…
Dee was amazing in organising our cruise package for our honeymoon and went above and beyond for us
July 22, 2026
Reply from Cassidy Travel
Dear Scott,
Thank you so much for your wonderful review! We're delighted to hear that Dee helped make your honeymoon planning experience so special. Going above and beyond for our customers is something we truly value, and we're thrilled that Dee was able to create the perfect cruise package for such an important occasion.
We'll be sure to pass on your kind words to Dee. We wish you both a fantastic honeymoon and hope to help you plan many more memorable journeys in the future!
Kind regards
Cassidy Travel
Reply from Cassidy Travel
Dear Paddy,
Thank you for your lovely review! We're delighted to hear that you always find our team easy to deal with and that you receive good value when booking with us.
We really appreciate your continued support and look forward to helping you plan your next holiday!
Kind regards
Cassidy Travel
Reply from Cassidy Travel
Dear Danny,
Thank you for your kind words! We're delighted to hear that you found Janette helpful and professional. We'll be sure to pass along your feedback to her. We appreciate your support and look forward to welcoming you again.
Kind regards
Cassidy Travel
Attentive
Attentive, pleasant agent.
Clarity in outlining terms and conditions and what’s included in the holiday package with an offer to help with getting digital boarding passes, reserving seats etc, if I need it.
July 14, 2026
Reply from Cassidy Travel
Dear Customer,
Thank you for your wonderful review! We're delighted to hear that you found our agent attentive and pleasant, and that the explanation of your holiday package, including the terms and conditions, was clear and helpful. It's great to know that the offer of assistance with digital boarding passes, seat reservations, and any other travel arrangements gave you added peace of mind.
We truly appreciate your kind feedback and look forward to helping you plan your next holiday!
Kind regards
Cassidy Travel
We had a marvellous experience
We had a marvellous experience, Natalie was so informative and pleasant. We are looking forward to our holiday with confidence.
Rosaleen & Michael Comerford
July 21, 2026
Reply from Cassidy Travel
Dear Rosaleen,
Thank you so much for your wonderful review! We're delighted to hear that you had such a marvellous experience and that Natalie was able to provide you with informative and friendly service. It's great to know you're looking forward to your holiday with confidence. We'll be sure to pass your lovely comments on to Natalie.
Wishing you a fantastic trip, and we look forward to helping you plan your next adventure!
KInd regards
Cassidy Travel
We dealt with Sarah kinsella
We dealt with Sarah kinsella , she was extremely helpful , lovely lady to deal with and done her best for us …
July 21, 2026
Reply from Cassidy Travel
Dear Majella,
Thank you for your wonderful review! We're delighted to hear that Sarah Kinsella provided such helpful and friendly service. She always goes above and beyond to ensure our customers have the best possible experience, so it's lovely to know her efforts made such a positive impression. We'll be sure to pass on your kind words to Sarah.
Thank you for choosing us, and we hope you have a fantastic holiday!
KInd regards
Cassidy Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.