Averylanebrighton Reviews 

I would give no stars if I could, DO NOT ORDER FROM THIS COMPAMY! I have never suffered the stress as I have had with this company. First of all they are not in Brighton and the phone number given is ficticious. They are obviously in China. They said my orders, which were 3 separate orders, had been delivered on 31st July, which they were not. My husband and myself were in all day, and our front porch open for any delivery. When I tried to contact them by the phone number given, it just did not ring out, so I had no alternative but to speak to AI. I was informed that the carrier had delivered the order, and had I checked with neighbours etc... When I asked for proof of postage ie. a photo, they just came back with " the carriers have said that they have delivered". I asked to speak to a human being, but of course that was ignored. I sent them about 15 messages but they always came back with the same answers, we were just going around in circles. I was extremely stressed as I had spent over £80 with them. I have spent many sleepless nights over this, and to to this day ,3 months later, I have still not received the orders. Please, don't suffer like I have, and steer clear of this horrible bogus company. I hope that I have learnt my lesson.

I fell for the Brighton, shop based family business which is not the case, to the best of my knowledge, this business is purely online and based out of Hong Kong. I should have done my homework as there are reviews on how really shocking they are everywhere. I ordered 3 items, 2 were wrong so I emailed asking to use their FREE RETURNS GUARANTEE. Since August, I've been ignored or sent the strangest emails even asking me to measure the items (sleeves, neck, front/back etc.) and send all the measurements???? I've sent about 8 emails and had 2 back brushing me off and giving me the most bizarre tasks to do. The items have gone to charity and I won't get my refunds. Avoid at all costs. Terrible quality items and no recourse.

They too far too long to deliver my order - which was required for a special occasion. When it did arrive, the product was so badly produced, that I had no option but to send them back...
Up to now I still have not received any communication, let alone a refund.
I have had to refer and obtain the refund via my bank.

This company has no website and the emails that I sent have all bounced back as undeliverable...

DO NOT USE THIS COMPANY IF THEY EVER RESURFACE!! TOTAL SCAM ARTISTS!!

I believe this company is now trading as Rose Pemberton. I placed an order in August and it took 4 weeks to arrive - I tried cancelling but just kept receiving emails that it was on its way. The clothes were nothing like they’d appeared on the glossy (“boutique”) website - had come from China and were very cheap and nasty - flimsy fabric and ridiculously oversized and unwearable. I tried to get a refund and address to return to but was fobbed off all the time and have since been receiving regular fake offers of discounts and the occasional “Thank you for trusting us” just to annoy me further. Do not use this company - the boutique in Brighton does not exist nor does the phone number. DO NOT ATTEMPT TO BUY FROM THESES SCAMMERS!

Bought some trainers in the sale arrived within a week. Thought they were quite the bargain absolutely not! Looked cheaply made but thought ok will do don't wear them everyday had two months and massive section came off the sole of one and the other a big hole appeared in the heel. Orthopedic walking trainers they were not. Now in the bin and lesson learned

Dont bother with this site!! Took 3 weeks to arrive and quality appalling! I have written to them numerous times to request a return notice and no response whatsoever. I am now £76 out of pocket and am furious! They get your money with the promise of a 30 day returns policy but you have no way of returning it. Disgusting.

I ordered a pair of shoes from Avery lane poor quality and did not fit.
I contacted them on a lot of occasions and took so long to answer emails.
No answer on telephone.
When they did answer asked for photo.
I then waited another month to answer to be told my 30 days are out of return period.
Very bad company and customer service.

This company is a drop ship scam. They say they're based in Brighton but your goods are shipped from outside the EU. The goods are cheap tacky and not as described. If you try and send back they want you to pay for shipping back to America which is not on their refund policy. They then offer 30% off, 50% off in the hope you will go away. I fought them through my bank and received a full refund. The shoes I bought are only fit for the bin unfortunately. Contributing to the throw away fashion. I genuinely thought I was buying from a decent UK Company. Do not buy from these crooks.

I ordered a jacket I had worn in the past. They sent wrong item and said it was the same. They refused to refund. The item I received was a rag

sold as Orthopaedic Loafers and they are cheap crap that i could have bought from Shein for a quarter of the price. They've not replied to any requests to return and refund, had to go to my bank for a refund!
Con artists!

Ordered a dress ,poor quality wanted to return was asked several times for photos etc ,eventually I returned off my own back ,I have never recieved a refund ,do not buy from here.

The shoes I ordered took 2 weeks to arrive the quality is poor and now I need to work out how to return them …
When you go to averylane returns it takes you to shopify page that doesn’t work.

The delivery experience was terrible. I emailed to ask where it was, and got - what seemed like - a generic response. But I replied anyway, and I basically went on a loop. It began quickly clear that it was AI responses, and got the same responses each time I explained the delivery problem.
In the end I did get the items. They were for the summer, and ended up being far too late. The items themselves were not as good quality as I expected from the website. Just thoroughly disappointed.
I'm giving 2 stars because they eventually turned up.

Terrible they say order on way took 3 weeks to get dispatched. When received item nothing like what advertised. Try to send emails to return and mail delivery returned all emails. They he advertised 30 days return guarantee, not worth buying on Internet and defiantly not from this company. Will never buy on Internet again. Only get ripped off once

I ordered a pair of trainers size 5. They took 2 weeks to be delivered. There were too small. There was no sizing written on the trainer so how would anyone knew what size they were.
I tried to return and they asked for £15 to return as they said that they sent the correct size. I didn't want to give them any more money.
I now have a pair of trainers that I can't wear. I will donate them to a charity shop.
I advise everyone to never order from this company as they are obviously not fair or honest with shocking customer service.

Terrible! I ordered shoes they are too small I wanted to simply return for refund got fobbed off for over a month saying it was going to a certain department to be reviewed?? They were too small that’s all?! Now ignoring my emails!
AVOID!!

Slow slow delivery, very poor quality, never"approved "
return for refund, which would have meant sending to USA, but I think no intention of refunding.
Wish I had checked them out with Trustpilot before buying on a whim!!

Very cheap material. Extremely long delivery. Very poor quality and definately not worth the price you pay. Don't buy from here

AVOID! They are the worst! If I could give 0 stars I would.
They bill themselves as a local boutique but actually items ship from China and take weeks to arrive.
When they arrived they were horrible quality and totally different to the pictures on the website.
When I asked for a refund, they initially asked me for photos (which I sent) and then completely stopped replying to me.
Learn from my mistake - avoid at all costs.