AutoDS - All-In-One Dropshipping App Reviews 

Angelica was very patient and super helpful. She stayed with me and assisted me with every question until I had nothing left to ask - SUPER HELPFUL!

They have charged my card with out my consent after trial $62.12 and they are not even allowing me to access the account. When contacted customer support they are stating they cannot see the payment. Pretty disgusting service. Already contacted bank to charge back. Stay away guys there are many other less expensive Solutions

AutoDS FAILED to process every single order, so I had to manually do everything despite paying for the auto processor add-on on top of the subscription fee. The whole site was laggy and full of issues for so many things. I spent more time talking to their AI assistant and waiting for their human CS to get back to me, than actually working on my products.

After a week of frustration, I knew that AutoDS didn't work for me and asked for at least partial refund. They wouldn't refund anything, not even the add-on with sole purpose of order automation that NEVER worked, NOT once. I put some money in the wallet that I didn't get to use. They still had to cut 15% out of that as well. Yet they offered me 50% off for the following month plus free mentorship if I was to stay. There's no way I would waste any more of my time with AutoDS. Very unhappy!!!

It is being hacked they charge you for everything where the other one is automatic, and everyone is a gang. and the president lives across the street weird. its a gang! get em?

Absolute garbage was trying to use it for eBay drop shopping until I realized half the places I actually wanted to use just don't work or it's incredibly slow won't be returning overpriced buggy web app that's all it is complete waste of time

I am extremely disappointed with AutoDS. Their system has severe, documented API integration bugs with the new Wix Studio database architecture. For over 4 months, my variant images kept disconnecting automatically, and the automated sync robot kept forcing my luxury products into a ghost "Out of Stock" status when the supplier had plenty of inventory. This technical failure forced me to completely delete my first online store (55 products) and rebuild everything from scratch. Recently, their system corrupted my entire store's variants and crushed all my luxury pricing down to the lowest supplier cost overnight. Customer support (Ticket #94460465 and Ticket 127207735) acknowledged the bugs in writing months ago, but their engineering team never provided a permanent fix. To make matters worse, their automated purchase system (e-wallet) blocks orders by demanding excessive deposits based on retail prices instead of supplier costs, completely destroying business margins. When I demanded a refund for total service failure, the billing team hid behind a generic "7-day policy" copy-paste response, completely ignoring that they sold a broken software that caused a direct loss of clients on my website. AutoDS is fundamentally non-functional and unstable for professional stores with complex variants. I am currently filing a formal fraud and chargeback claim with my bank for breach of contract. Avoid this platform if you are on Wix.

great help with getting a ticket raised to resolve my issue.

AutoDS has made managing my online store much easier. The automation tools save time, product importing is simple, and having everything organized in one platform helps streamline my daily workflow. Overall, it’s a convenient and valuable tool for growing an e-commerce business.

AutoDS is a great dropshipping website. It is interactive and user friendly. It's automated system works which i find helpful. It can be a bit pricey with monthly subscriptions for add ons. I am hoping for a sales boost to help pay for the subscriptions. Overrall, I recommend AutoDS for all your dropshippings needs and solutions.

AutoDS has the worst customer service I have ever encountered while using Apps. They use AI agents to resolve tickets without proper investigation, and loop you through a series of AI-automated responses until you give up on the help you actually need from the team. I contacted them to help me with unrecognised recurring billing on my Shopify account, and they, together with their AI agent, told me I had no active subscription. A week later, they charged me again, and when I contacted them for a refund and an explanation, the AI kept asking me if I still needed help. Their customer service agents, Crisnie, Ester, Bea, and Rizza, who later seemed to have taken on the matter, refused to help and insisted they couldn't refund the money once they had it, forgetting they misled me in the first place. And this was after over 10 emails, with them wasting my time to provide evidence that I had contacted them within 24 hours of being charged. They are so selfish. I can't recommend them.

I am sharing this review so that other e-commerce sellers, particularly those considering using AutoDS with TikTok Shop, understand the potential risks based on my experience.

I used AutoDS to automate fulfillment for my e-commerce business, including TikTok Shop orders. I initially believed the automation would simplify order fulfillment and ensure that tracking information was properly transmitted to the marketplace.

Unfortunately, I experienced a serious problem involving multiple TikTok Shop orders. Products were fulfilled and delivered to customers, but the tracking/fulfillment information was not properly recognized by TikTok Shop within its required timeframe. The affected orders were ultimately cancelled/refunded by TikTok, leaving me with product/fulfillment costs for orders that had actually been shipped or delivered while I did not receive the expected sales proceeds.

What made the experience especially frustrating was the response I received while trying to determine what happened.

During the troubleshooting process, AutoDS support communicated to me that there was an issue involving how tracking information was being synchronized and recognized between AutoDS and TikTok Shop. I was also told that the matter had been identified internally, escalated to the development team, and that multiple cases were affected.

Based on those communications, I spent considerable time working with both AutoDS and TikTok Shop trying to recover the lost funds. I provided order IDs, tracking information, delivery evidence, screenshots, support correspondence, and other documentation. I also went through multiple rounds of TikTok appeals.

Eventually, however, AutoDS management provided a very different final conclusion. I was told that its final investigation "did not identify evidence within AutoDS systems indicating a technical issue that affected the transmission of tracking information" and that AutoDS therefore could not conclude that a synchronization issue occurred or contributed to my losses.

Because AutoDS concluded that it could not establish that my losses resulted from an AutoDS platform issue, it declined to reimburse or compensate me for the affected orders. Instead, I was offered a 15% subscription discount for three months and 50 Auto Order credits.

For me, this did not address the underlying financial loss.

I understand that TikTok Shop is an independent platform and AutoDS cannot control TikTok's payment decisions. However, as a customer, one of the primary reasons I paid for an automation service was to reliably transmit critical order and tracking information between the fulfillment process and my selling platform. When something goes wrong in that chain, the seller can potentially be left bearing the financial consequences.

The most disappointing aspect of this experience was the difference between the earlier support communications acknowledging a tracking synchronization issue and the final management position that their investigation found no evidence of an AutoDS technical issue affecting my orders.

After exhausting the support and escalation process without a satisfactory resolution, I ultimately closed my AutoDS account.

I am not claiming that every AutoDS customer will have this experience, nor am I claiming that AutoDS intentionally caused my losses. I am simply documenting what happened to my business.

My recommendation to anyone considering AutoDS for TikTok Shop is to thoroughly test the entire process with a small number of orders before scaling: order placement, fulfillment, tracking transmission, carrier recognition, TikTok delivery status, and ultimately settlement/payment. Do not assume that successful physical delivery necessarily means the marketplace has properly recognized the fulfillment information.

I wish my experience had ended differently. I invested substantial time trying to resolve this professionally with both companies. Unfortunately, I ultimately absorbed the consequences of fulfilled orders for which I was not paid, received no reimbursement from AutoDS, and decided that I could no longer rely on the service for my business.

I have lots of orders work in progress in AutoDS. Suddenly it is showing a 422 error and I am not able to view any of my orders and not able to do any business. It’s been theee days no resolution and no expected date whe they will solve the issue. My whole business is stuck. This is production issue and getting zero support. Very unreliable.

I want to share my experience with AutoDS regarding their customer support. I will not focus on their refund policy, which demonstrates poor practices and which I have addressed separately, but rather on their system for escalating complaints when unauthorized charges for unused services occur.

Upon discovering charges totaling $856 USD that were neither notified nor authorized, and for services that were never used, I gathered all relevant evidence and opened a support ticket. Subsequently, I had to explain my case in detail to three different billing support agents (Bea, Mhaica, and Nikoleta). Each representative responded with the same generic script about a 7-day refund policy, completely ignoring the key evidence provided: an account with zero actual use for 14 months (0 stores, 0 product listings, 0 orders) and the complete absence of billing notifications prior to each charge. None of them escalated my case, despite my explicit requests each time. This resulted in a significant loss of time and broken trust in the platform. Based on other reviews I've seen for this company, this appears to be a recurring pattern: users in similar situations receive generic, unhelpful responses without a real solution, being passed from one representative to another without ever being escalated, even after submitting all necessary evidence.

Only after posting a detailed public review on Trustpilot did someone from the Customer Reviews team contact me to review the case properly. In short, the internal support system was unable to escalate a legitimate and well-documented complaint on its own; it took external public pressure for a real review to occur.

Following this external escalation, a partial refund was approved (covering only the most recent charge) thanks to the efforts of the representative who took over the case. However, AutoDS still refused to issue a full refund.

What further increased my frustration was that while I was actively submitting my complaint to support and receiving generic answers, AutoDS charged my account yet another monthly fee without prior notice for a service I was not using, the exact reason for my complaint. On top of all the time wasted dealing with multiple representatives, I had to resolve matters with my bank to unblock my credit card, which had been flagged and blocked when these unauthorized charges were detected.

My conclusion is that AutoDS has capable people who can resolve (at least partially) a case when it is actually escalated, but their standard support system is not designed to resolve legitimate complaints in a timely manner and only responds under public scrutiny.

I recently gave AutoDS a 1 star review since their system canceled a few of my orders through their buyer accounts. The last order was canceled right after I added $200 in funds to cover a large order that was a little more than what I initially had in the account. This was frustrating for me so I requested a refund.

Then I was charged an additional 15% trying to take my funds out of their buyer accounts. This infuriated me even more since these were my funds I wanted to get back and I had already paid the 5% initally to deposit the funds. A representative has reached out to me since and made it right.

Yes, sometimes their software, and systems don't work as planned. Then there are additional costs for some of their upgraded features, but this is how it goes with almost any business. Technology is always updating, and that's the cost of doing business.

What I do appreciate though is that they looked at my case, and do have real people respond when I need it. They're also always making adjustments with their softwares and systems for our satisfaction.

I appreciate the team at AutoDS and what they do. Thanks again for contacting me about the situation, and keep up the good work!

Highly recommend!

Great job. Solves your problem fast and very informative.
Very polite and great communication skills. A+

Autods are always friendly and helpful and fast to respond

Signed up for the $1 trial. Didn’t realize the trial is only 3 days. (Not enough trial time!!!). Got billed for an entire year after the 3 days. I contacted their customer service and they were nice enough to give me a 50% discount. Unfortunately this didn’t solve anything. So firstly I set my minimum profit per item to $3 but in most cases only made .78 or even lost money. (Not sure how loosing money equates to $3 profit?). They also charge extra to have the order auto filled. (Isn’t that the whole point of buying the program?). Even after loosing money on order and making a few small profits (not anywhere near enough to cover the subscription or add one!), I continued to try to see if a profit could be made. Unfortunately I was wrong. In the end I had one order not get fulfilled and I wasn’t notified so it went past the delivery deadline on eBay. Being that I paid extra for the auto fulfillment you’d think they would have automatically cancelled the order. Long story short I don’t recommend this site.

I received an inmediate response. They solved my problem very quick.

Outstanding Service Excellent Products