AuPairCare Reviews 

2,326
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated local area directors and staff for providing exceptional guidance, making them feel safe and supported throughout their journey abroad. People also highlight the seamless matching process and the wonderful opportunities to immerse themselves in a new culture, travel, and build lasting relationships with host families. Some reviewers were not happy with the level of assistance provided when serious conflicts or unexpected issues arose during their stay. A few individuals mentioned that customer service lacked empathy and failed to offer proper mediation during difficult rematch situations.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and consistently supportive throughout their journey. Reviewers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting life-changing opportunities to live... See more

Service

Reviewers highlight ambiguous experiences regarding the service, with some expressing deep gratitude for... See more

Customer service

Users describe ambiguous interactions with customer service, revealing a strong division in their... See more

Location

Clients share positive opinions on location, expressing delight about discovering new places and traveling to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The agency was very supportive whenever I had difficulties and provided good follow-up throughout my journey. After being placed with a first family where things did not go well, I am very happy that... See more

Company replied

Rated 5 out of 5 stars

I went to a YOASOBI concert with my host mom. Their music and unique world were amazing, and I had such a great time! I’m slowly getting used to my life in Seattle, and I’ve really been enjoying... See more

Company replied

Rated 5 out of 5 stars

I’m enjoying all the experience, i was looking for an exchange program where I could travel and visit new places, and with this one I’m able to do. Also, all the time that i needed to talk with my LCC... See more

Company replied

Rated 5 out of 5 stars

It have been the best experience that I couldn’t imagine so far, besides living in the American culture and learn more about it, I also know more about myself and grew up a lot here. I try new things... See more

Company replied


Company details

  1. Child Care Agency

About AuPairCare

Written by the company

Why Choose AuPairCare?

AuPairCare is the leading agency for au pair-family matching in the United States. We are committed to connecting families with international au pairs who offer live-in childcare services and introduce a global perspective into your home. Our experienced team will be there to guide you during every stage of the process. With AuPairCare, you can rest assured that you will be in good hands.

Customer Support with AuPairCare

At AuPairCare we offer local dedicated support in your community. Our Area Directors serve as the first point of contact for both host families and au pairs. They provide guidance and assistance throughout the entire program experience. In addition to this, they conduct an initial Host Family Interview to ensure that the family is aware of all requirements and privileges associated with this cultural exchange Department of State program. At AuPairCare, we also provide background checks & screening for Host Families and Au Pairs. Our Area Directors are available to answer any questions and offer advice to ensure a rewarding experience for everyone involved.

Experience and Training that Matters

AuPairCare has made it a priority to ensure that all au pairs selected for families are fully-trained, experienced and committed care providers for children. All of our au pairs have been thoroughly vetted through background checks and references, as well as having undergone extensive training prior to arriving at your home. We understand the importance of providing loving, safe and quality care, which is why we make sure our au pairs are the best of the best. With over 36 years of experience and over 100,000 Au Pair placements; you can trust that your family will be well taken care of with an AuPairCare au pair.

Learn More Today

Learn About Becoming a Host Family with AuPairCare

Learn About Becoming an Au Pair with AuPairCare

Start Your Application With AuPairCare Today

AuPairCare

Written by the company

We're committed to our host families and au pairs.
Over the past 30 years AuPairCare has matched more than 70,000 au pairs from all over the world with loving host families here in America. AuPairCare was one of the first U.S. au pair agencies in existence, is the first agency to provide parents with a program that focused on the needs of infant childcare, and has consistently been rated A+ by the Better Business Bureau. We’re proud of our many accolades, but have not forgotten the spirit of our business founders – providing unique personal connections to increase cultural understanding.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,326)

158 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Take the time

The family is welcoming and attentive, always ready to answer questions. Thanks to Au Pair Care and the family, we’re lucky to be able to travel, t’s a way to grow and learn about ourselves. It's not always easy, we miss our family and friends in France, but we shouldn't give up on everything right away, we have to let things take their course. It's the adventure and experience of a lifetime !

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

I loved all the memories I got to make…

I loved all the memories I got to make with my host family, as well as the new friends I got to make along the way. Even just exploring the area and getting to experience all the seasons meant so much to me! Thank you AuPairCare for all that you do in the life of Au pairs!!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Everything are perfect here with my…

Everything are perfect here with my host family! I've already traveled with them and it was very cool! I'm really feeling part of the family.

August 25, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

We're so glad you've already had the chance to travel with your host family -- what a great opportunity to connect with them. Thank you for the five-star review!

Rated 4 out of 5 stars

Monthly Check In

It’s been a month and a couple of days since I have been here and I am enjoying the experience so far. On Monday the 31st I will be turning 24 and I am excited about that. My host family is nothing but good to me, me and my host child are inseparable now.

August 25, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thank you so much for sharing your experience with us! If you have any feedback about how we can create a five-star experience for you, please let us know!

Rated 5 out of 5 stars

This experience helped me so much to…

This experience helped me so much to improve my English I really enjoy every day with the kids and my host parents, I've been knowing more about the American culture and met a lot of people from different countries.

August 22, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thank you for your five-star review! We're so glad you're having a great time improving your English, learning about the US and building great relationships!

Rated 5 out of 5 stars

It have been the best experience that I…

It have been the best experience that I couldn’t imagine so far, besides living in the American culture and learn more about it, I also know more about myself and grew up a lot here. I try new things that I never thought that I will do someday, and of course the best part is that I knew more people from all aver the world including my host families and AuPair friends. So now I have another family in another country too.

August 21, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thank you for sharing such a beautiful reflection! We’re so happy to hear that your AuPairCare experience has helped you grow, try new things, and discover more about yourself while embracing American culture. Making lifelong friendships and gaining a second family are truly some of the most special parts of the au pair experience. We’re so glad to have been part of your journey!

Rated 5 out of 5 stars

YOASOBI concert

I went to a YOASOBI concert with my host mom. Their music and unique world were amazing, and I had such a great time!

I’m slowly getting used to my life in Seattle, and I’ve really been enjoying going out and having meals together with my host family. Every little moment of my everyday life here is so much fun and has become a precious treasure to me.

I’m so grateful for all these wonderful experiences and memories.

August 12, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

What a fun experience to share with your host mom! Thank you for your five-star review!

Rated 5 out of 5 stars

My two-year experience with AuPairCare…

My two-year experience with AuPairCare was such a special and life-changing chapter of my life. The program gave me the opportunity to live in the USA, become part of a family, build meaningful relationships with my host kids, travel, meet people from all over the world, and grow so much as a person.

I really appreciated the pre-departure information and preparation, as it helped me understand what to expect and feel more confident before starting my Aupair journey. Throughout the program, I also found the online portal to be a great resource for important information, guidance and helpful resources.

I really enjoyed AuPairCare’s social media, as it provided helpful tips, reminders, encouragement and a way to see other Aupairs’ experiences.
The Aupair community was another part I really valued. Connecting with other Aupairs made it easier to feel supported, build friendships and share experiences with people going through the same journey.

I am very grateful to AuPairCare for giving me the opportunity to have this experience, and I would definitely recommend the program to anyone considering becoming an Aupair!

July 22, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thank you so much for your thoughtful review! We're glad that you had a great experience with us.

Rated 5 out of 5 stars

I’m enjoying all the experience

I’m enjoying all the experience, i was looking for an exchange program where I could travel and visit new places, and with this one I’m able to do. Also, all the time that i needed to talk with my LCC to ask something, she always answered quickly and helped me.

January 18, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

We're so glad you're enjoying the experience, and that it's everything you hoped it would be!

Rated 5 out of 5 stars

My year as an J-1 visa Intern at AuPaiCare

I had a really good experience with AuPairCare during my J-1 Trainee program, where I worked as a Marketing Intern. It was a great opportunity to learn about marketing in a different environment and also experience the cultural exchange that comes with the J-1 program.

Sarah, the Vice President, Patti, Director of Communications, and my two managers were all very good guides during my time there. They were always supportive, patient, and willing to help me when I had questions or needed advice. I really appreciated having people around me who wanted me to learn and improve.

The work environment was also very nice and welcoming. I always felt comfortable being myself and sharing my ideas, even when English was not my first language. I think everyone at AuPairCare is a great representation of what cultural exchange should be about: learning from each other, meeting people from different backgrounds, and creating a positive experience.

I am very thankful for everything I learned, the people I met, and the experience I had with AuPairCare. It was a very important part of my professional and personal growth, and I would definitely recommend the program to other international trainees.

August 19, 2025
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thanks so much for this review, Ari! We loved having you and wish you all the best!

Rated 5 out of 5 stars

My Experience with AuPairCare

My experience with AuPairCare has been absolutely amazing, and I honestly could not have asked for a better organization to guide me through such a life-changing experience. Choosing to become an au pair and move from South Africa to the United States was a huge decision, and although I was incredibly excited, I also had many nerves and questions about what my new life would be like. From the very beginning, AuPairCare made me feel supported, prepared, and confident about taking this big step. ❤️

Throughout the entire process, from the application and matching process to preparing for my departure, I always felt like I had people who were there to help me. Whenever I had questions or needed clarification, the communication was helpful and reassuring. There are so many things to organize and think about when moving to another country, and having a team that understands the process makes everything feel so much easier and less overwhelming.

What I really appreciate about AuPairCare is that they understand that becoming an au pair is about so much more than simply travelling to another country. It is about personal growth, cultural exchange, gaining independence, building relationships, learning new skills, and becoming a more confident version of yourself. AuPairCare helped prepare me not only for the practical side of becoming an au pair, but also for the emotional side of leaving your home, your family, and everything that is familiar to you.

Moving so far away from home can be scary. There are moments when you feel nervous, homesick, or unsure of yourself, especially when everything around you is new. Knowing that AuPairCare is there to support you gives you an extra sense of comfort. It makes you feel that even though you are far away from home, you are not completely alone.

I am especially grateful for the support and guidance I received before my departure. The communication from the AuPairCare representatives helped me feel more prepared and gave me confidence that I was making the right decision. They were there to answer my questions, explain things when I was unsure, and help me understand what to expect from the au pair experience.

The matching process was also such an important part of my journey, and I am grateful for the opportunity AuPairCare gave me to find a host family that I could start this new chapter with. Finding the right host family can feel like a very big and sometimes overwhelming decision, but having the support of the program throughout the process made it feel much more manageable.

Since starting my journey, I have already learned so much about myself. Being an au pair has challenged me to step outside of my comfort zone, become more independent, trust myself, and handle situations that I may not have experienced before. I know that this experience is going to help me grow not only personally, but also professionally and emotionally.

I would 100% recommend AuPairCare to anyone considering becoming an au pair. If you are someone who dreams of experiencing life in another country, working with children, learning about a different culture, meeting new people, and challenging yourself to grow, I truly believe this is an incredible opportunity.

Of course, it is completely normal to be scared before making such a big move. I was nervous too. But sometimes you have to take a leap of faith and trust that something amazing can come from stepping outside of your comfort zone. AuPairCare gave me the opportunity to take that leap, and I am so grateful that I did.

I am incredibly thankful to the entire AuPairCare team for all the guidance, support, encouragement, and care they have given me throughout my journey. ❤️ Thank you for helping make this dream possible and for giving me the opportunity to experience something that I know will have an impact on my life forever.

If I could choose all over again, I would choose AuPairCare every single time. ⭐️⭐️⭐️⭐️⭐️

Thank you, AuPairCare, for helping me turn a dream into reality and for being part of the beginning of one of the most exciting chapters of my life. ❤️🇿🇦🇺🇸

August 17, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thank you so much for sharing such a heartfelt reflection! ❤️ We’re thrilled that AuPairCare could help make your time in the U.S. such a positive experience. It means so much to know that you felt prepared, encouraged, and supported every step of the way. We’re wishing you an incredible au pair experience filled with growth, connection, and unforgettable memories!

Rated 5 out of 5 stars

The best year ever

I had the best experience with AuPairCare! It was the perfect balance between experiencing life abroad, meeting so many amazing people, gaining experience and having the opportunity to travel and explore new places. The agency really goes above and beyond to make sure you feel safe, supported, and comfortable throughout the whole experience.

It’s truly a life changing experience 💚

August 17, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

We're so happy to hear you're having the best year ever! Thanks for all of your kind words.

Rated 5 out of 5 stars

I’m living my Au pair life right now

I’m living my Au pair life right now, and it’s one of the best decisions I ever made.
If you’re thinking about it, do it!!! Is amazing🫶🫶

August 17, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thank you for the five-star review! We're so glad you're having an amazing experience with us.

Rated 1 out of 5 stars

Caution Against Anyone From Using This Agency

The AuPairs very clearly have limited vetting. It appears this agency is more about getting money that is non-refundable than providing reasonable care. Even if an AuPair ends a match without providing a legitimate reason, the AuPair is in no way penalized. Yet the host family has to eat the cost invested and that money is just gone.

August 14, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

We're sorry that you were disappointed in your au pair's decision to end their employment with your family -- it is never the outcome we hope for. We screen all au pair candidates to ensure that they meet all Department of State regulatory requirements for the au pair program, but we cannot guarantee that any specific au pair will be willing to continue working with any given host family, or vice versa. Both host families and au pairs can make the individual choice to end their employment agreement, after which the host family can choose to receive a full credit of unused program fees that can be applied toward program time with a new au pair.

Rated 1 out of 5 stars

Inadequate on-site crisis support – Not recommended

I chose AuPairCare because I was promised comprehensive on-site care and support. Unfortunately, I had to cut my stay in the U.S. short after a very short time. While the placement with the host family went smoothly, the reality on the ground did not match the agreements in any way. When problems arose, the promised crisis support completely failed. Furthermore, I was told far too late that there were other people at the agency who could have helped me with the matching process.
During the rematch phase, I was placed in a very expensive hotel without any active assistance. The subsequent support from the Area Director was marked by unprofessional pressure, accusations, and comparisons rather than offering me structure or support in my search for a new family.
Despite these demonstrable shortcomings in support, the agency categorically refuses to refund even a portion of the program fees. Anyone who values reliable support in difficult situations is, unfortunately, in the wrong place here. I am deeply disappointed by how young people in exceptional circumstances are treated here.

June 10, 2026
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thank you for taking the time to share your experience. We're sorry to hear your time in the program was not what you had hoped for. We understand it can be difficult when a match ends, especially so soon after arrival.
While we respect that your experience differed from your expectations, we would like to note that our team remained engaged throughout your rematch process. After you chose to stay in a hotel following the end of your initial placement, your Area Director also welcomed you into her home to provide additional support and coaching during your transition. During your rematch, several host families expressed interest in interviewing with you, and our team continued working to help you find another placement. Ultimately, we respect your decision to conclude your program and return home. We appreciate your feedback and wish you all the best in your future endeavors.

Rated 4 out of 5 stars

My AC Ana McGee

I would like to thank my AC Ana McGee. She is the best. She was so helpful in every aspect. I could always text her and ask for help. She was always there for me and she supported me in every step. There’s no better AC.

July 31, 2025
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thanks so much for your review! If there is anything else we can do to make it a five-star experience, please let us know!

Rated 5 out of 5 stars

An unforgettable year as an Au Pair

My Au Pair year has been an incredible experience that I will never forget. I was lucky to have a wonderful host family who always treated me with kindness and made me feel at home from the very beginning.

One of the best parts of this year has been the amazing friendships I made. I know I’m leaving with friends for life, and I’m so grateful for all the memories we shared together.

The LCCs were also amazing. They were always there to help us whenever we needed anything, and they organized so many fun activities throughout the year that made the experience even more special.

Of course, the winter was very cold, but it was worth it! I had the opportunity to travel, discover so many beautiful places, and experience life in the United States in a way I never could have imagined.

It makes me really sad to say goodbye because this year has been one of the best experiences of my life. I will always be thankful for everything I learned, the people I met, and all the unforgettable memories I’m taking home. ⭐️

September 11, 2025
Unprompted review
AuPairCare logo

Reply from AuPairCare

Thank you so much for sharing your story! We're so glad you had a wonderful year, with so many wonderful friendships, adventures and opportunities for growth.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look