OwnerRez, Inc. Reviews 

Best company ever. Everyone I’ve spoke with has been super helpful and knowledgeable! I would highly recommend using this management software company! I could not have taken over managing as easily without them

I love the OwnerRez product and switching from my previous system was much easier than I anticipated. The support staff is great and made this a seamless process.

We switched from Uplisting to run two villas and a combined listing in Costa Rica, and it came down to the Airbnb integration. Uplisting only synced part of what Airbnb exposes, so I was entering changes twice and still watching them not match. OwnerRez syncs the whole listing. Content, rates, availability, rules, all of it. One system instead of two.

The combined-listing setup works fine, but that was never what sold me. The control was. This is software built for operators. The settings are granular without turning into a mess, so you can run the property exactly the way you want.

The features that earn their keep: native length-of-stay pricing built right in, an AI assistant that actually helps, and a direct booking site good enough to send guests to. The whole feature set is deep and mature, clearly refined over years.

It's not a weekend setup. There's a learning curve and the first week takes real work. But once it's dialed in it mostly runs itself, and that depth is the whole point.

Best operational call we've made this year.

Adria went above and beyond to help us out. She is the reason our short term rental is now up and running. She answered emails on weekends and even on a holiday to help us. She truly cares helping people and getting their business going. She spent weeks and endless hours helping us with channel integrations. She sent video messages walking us through on what we needed to do.

The technology and customer service team at OwnerRez is incredible! The PMS is intuitive and robust, and it consistently rolls out new functionality, products, and integrations aligned with guest booking behavior and industry trends. The team is responsive and readily available to resolve any issues or questions, which can be rare with software platform products. Highly recommend them!

What a great product with wonderful, knowledgeable customer support

I spent a tremendous amount of time researching booking software before launching Pure Salt Properties, and choosing OwnerRez was one of the smartest business decisions I made.

The software itself is incredibly powerful. The level of automation, integration, customization, and detail it offers allows me to create a true guest experience — not just manage bookings. From guest communication and smart lock integrations to custom financial reporting for my CPA, OwnerRez has the flexibility to truly fit the way your business operates instead of forcing you into a cookie-cutter system.

But what truly sets OwnerRez apart is the customer service.

Their support team is honestly unmatched. Anytime I have had an issue, felt overwhelmed, needed help onboarding units, fixing error codes, customizing reports, or learning new features, they have always been there. Fast responses, patient guidance, video calls, direct help with my CPA — they consistently go above and beyond without nickel-and-diming for support.

In today’s world, it is rare to find a software company that backs up their product the way OwnerRez does. I am heavily dependent on this software to run my business, and knowing their team is always there to support me gives me tremendous confidence.

Outstanding software. Even better people behind it.

I reviewed several platforms before choosing OwnerRez, based on what I thought was a no frills but strong booking engine and guest interaction platform. I was quickly disappointed. Between everything I wanted to accoomplish that was easy in my old software, requiring a "Workaround," being unable to summon help when needed and instead being directed to page after page of Black Text WITH HUGE RED DISCLAIMERS or pointers saying 'actually no, this info is old, go here." After Owner Reports was launched, I found none of the reports made any actual sense. While trying to get help with this, no fewer than 5 people sent me messages, none of them had any answers, and finally they just stopped responding. I was left to fend for myself in a frontier of poorly designed web pages.
Literally every message type I send had to be duplicated at least 4 times, and one to advise guests of the trash being taken out for them, took 28 different duplications.
If you are small mom and pop, don't try to get too fancy, and just need a booking engine, go ahead. If you are trying to grow your nusiness, give guests an. awesome. and personalized experience, go elsewhere. And don't be mislead by the pricing, by the time you add what services you need it will be more expensive than the competitors.
And I wouldn't be so salty about it if they would just be more upfront. about the system's limitations.
Also if they had given ANY kind of refund for the mnths ofg misery I spent in their system. The best they could manage was a "bye!"
I don't compromise on my guests' experience, and I expect the same from my software. OwnerRez is nothing but compromises and work arounds.

In my search for a reservation system that works for me, had to sign up in order to receive information. While this process , a credit card information is required. I did hear a presentation from Linda (assuming it’s an AI ) I asked not to be charge since I was not interested on this application. I did not respond to any further inquiries received from this company. Still a charge was posted on ny credit card and a subscription was filled with my information.

I’m disputing this and expect a cancellation of the fake subscription and a refund to my credit card.

Regards,

Aramis F

Used Ownerrez for 9 years and self managed my property from six hundred miles away. The triggers are the best I've seen. No thinking. It sends emails automatically. They also created my website and answered any and all questions. Just do it. Trust me.

When operating a short term rental business you need to coordinate your marketing efforts on many STR websites (Airbnb,VRBO etc.) Ownerez provides API integration between all the sites so rentals are sunchronized immedeiately and double booking does not happen. They also provide communication, damage insurance and many other services. I will not rent STR without them.

Kathryn was exceptional. Not only did she explain..she made a video with captions to explain the resolution to my question! Very helpful. Even though they don't do much one on one and most is done by email ...I have to admit it was detailed enough with pictures to help me resolve my issue...

As the owner of Kenyan Furnished Rentals LLC, I recently relaunched our direct booking website using OwnerRez’s Hosted Website platform, and the experience has been exceptional. Their team restored my previous account within hours, which saved me days of rebuilding and allowed us to go live in just three days.

The support has been fast, thorough, and incredibly clear — even during the 14-day trial period. Special thanks to Lisa for her detailed follow-up and structured guidance after our call.

OwnerRez’s templates are simple, professional, and functional. They prioritize stability and usability over unnecessary complexity, which is exactly what a growing, service-driven business needs.

Reliable platform. Outstanding support. Highly recommended.

— Kenyan Furnished Rentals LLC

My husband and I are new at property management and everyone has been very helpful and patient with us. We loved the fact they offered a free trial period and a one hour video call with a representative to get us started on the right track. Program is easy to use and if I have questions they are very responsive if I can’t find answers online.

I am still on boarding my first short term rental. The on boarding process with Jen P has been extremely helpful. She keeps me troubleshoot, helps give a different perspective on some of the rules on trading for my future guests, etc. Very pleased with the on boarding process so far.

Great customer service that responds quickly. They provide thorough explanations and personalized videos walking you through any issues.

I've been using OwnerRez for several years, and it has been great to have my central calendar, pricing, and listing info all in one place for multiple rentals. It's taken my direct bookings to the next level as I also host my own websites through OwnerRez. The process for guests to book online is easy and secure. While I needed some help with the initial tech set up, once it's up and running it is easy to use, and if I have a question then the US based OR team is quick to help. Access to property damage protection & travel insurance policies is a key feature, as well as authorization to collect contracts and deposits from Airbnb guests, and access to the most strict cancellation policies on Airbnb. OwnerRez has a great team of dedicated folks ready to help, whether you have one rental, or dozens. It pays for itself as I add a nominal up-charge to the property damage policies which covers the monthly cost of both OR and hosting my direct booking websites.

Their software is so customizable you can make it do anything. Their customer service is how future customer service will be conducted. They are way ahead of their time in everything.

I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization That combination of broad technical leadership and high service hospitality has given me a very high standard for both technology platforms and the teams that support them.

Since initially working with OwnerRez, I have been very impressed. From an IT professional’s perspective, the consistently designed user interface makes the system almost self-explanatory. Workflows are logical, intuitive, and cohesive, allowing users to become productive quickly without sacrificing depth or control.

By leveraging OwnerRez's built-in automation and artificial intelligence (AI) capabilities, I successfully implemented the system for a single property in less than a month. For a platform of this scope and flexibility, that timeline is exceptional.

Equally, if not more important, are the people behind the software. Every support request I have submitted has received timely responses, and the support team has consistently been knowledgeable, helpful, provided options, and genuinely pleasant to work with. That level of reliability and professionalism is critical during both implementation and ongoing operations, when my focus must be on guests, not on administrative functions.

Overall, the consistency in everything OwnerRez does clearly stands out. From system design to customer support, OwnerRez delivers a level of reliability, polish, and customer focus that is rare in almost any industry.

I can’t really compare OwnerRez’s features to other property management systems because this is the only platform I’ve used – but I did a lot of research before choosing it, and the deciding factor for me was the level of support on offer.

A PMS has so many levers and settings that you’re always going to need guidance, and the support from Rex and his team has been genuinely exceptional. In the vast majority of cases they get back to me within 24 working hours with clear, practical answers that actually solve the problem, not just generic help articles.

I’m only a single-property customer – effectively the lowest priority in commercial terms – yet I’ve always been treated as if my business really matters. Managing a house in Antigua while living in the UK brings plenty of complications, especially as most of OwnerRez’s customers are US-based, but the team has consistently helped me navigate everything.

For my needs, the platform does everything I require right now – and the outstanding support gives me real confidence for the future.