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Our Taap Reviews 

9,642
•
TrustScore 5 out of 5

4.8

Water Purification Company
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Review summary

Created with AI, based on recent reviews

Looking at 1,109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and knowledgeable technicians who arrive on time, keep everything clean, and handle setups with great care. Consumer feedback highlights exceptional support, with representatives going above and beyond to solve account issues, provide helpful options, and answer questions. Many people truly appreciate the high-quality water system, emphasizing that it delivers pure-tasting water and boiling options while making daily routines much easier. However, some customers also noted experiencing troublesome leaks and poor installation quality that caused significant inconvenience, frustration, and required multiple follow-up visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently polite, friendly,... See more

Service

Users describe positive interactions with service, highlighting professional and efficient installations.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are polite,... See more

Product

Customers consistently note positive experiences with product, highlighting the impressive water quality and... See more

User experience

Customers report positive experiences with user experience, highlighting smooth and seamless installations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had our taap installed today by Brett who was really helpful and professional. He gave me the options on where in our kitchen he could place the tapp, and when I explained we were having a dishwa... See more

Rated 5 out of 5 stars

Ezekiel provided first class customer service and went above and beyond to help me. He called me back when he said he would, he sorted out my account problem and then put my order through manually bec... See more

Rated 5 out of 5 stars

Adam S provided an excellent service. The filter was installed with care, his professional advice was key to find a perfect place and without unnecessary hassle. We didn't have problems before and aft... See more

Rated 5 out of 5 stars

We saw someone called Brett. He has only just installed it so I'm yet to try it. But understanding why we got this machine, living on squash and not clear water, a bleach taste and basically a cup of... See more

Company details

  1. Water Purification Company
  2. Drinking Water Fountain
  3. Water Filter Supplier

Written by the company

Stream pure water on subscription. Enjoy instant triple-filtered and UV-purified boiling and chilled water, delivered through one beautifully designed system, at the touch of a button.

The UK’s most comprehensive home water solution

Written by the company

Don't compromise on the water you drink
Our Taap gives you the clean taste of mineral water and the convenience of an integrated tap at a fraction of the cost!

Money Back Guarantee

Put us to the test for 30-days

Notify us within 30 days of installation if you've had a change of mind, and we'll provide you with a refund and no additional payments will be required after we collect the system.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,642)

1,039 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good Job

Ezekiel is very knowledgeble she answered all my enquies about the product.She very helpful and accomodating. Keep the good work ☆☆☆☆☆

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Adam S provided an excellent service

Adam S provided an excellent service. The filter was installed with care, his professional advice was key to find a perfect place and without unnecessary hassle. We didn't have problems before and after the installation and the place was left in perfect conditions. Thank you Adam!

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Ezekiel villamor was very helpful, friendly, and professional throughout the process. She made everything easy and was really helpful when I was purchasing the filter. Great service — highly recommend!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Ezekiel

Great service from Ezekiel which I ha e come to expect. I had an older system which has been amazing with no issues.
Looking forward to trying the new Chillpro Connect. Thanks Ezekiel for all your help.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Chiqui Ann Aquino was the Product…

Chiqui Ann Aquino was the Product Specialis who dealt with my enquiries and order. They was really nice and made sure I understood everything that was happening… and got back really quickly when emailed… very polite to

August 25, 2026
Unprompted review

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