Nordicprostore Reviews 

I paid NOK 1,689 for a product
and returned it according to the instructions provided by the seller. The seller provided the return form/shipping arrangement, and I sent the product back as instructed. Unfortunately, the package was lost during the return process, which was outside of my control.

Despite this, I had to wait more than a month to get my money back. After all that time, they refunded only NOK 1,441 instead of the NOK 1,689 I paid, meaning NOK 248 is still missing. No proper explanation has been given for this deduction.

I also contacted Elkjøp regarding the situation and was informed that the full amount should be refunded.

I followed the return instructions and sent the product back using the return arrangement provided to me. I should not have to lose money because the package went missing during that process.

Waiting more than a month and then receiving only a partial refund without a clear explanation is unacceptable. Extremely poor handling of the return and refund process. I am still waiting for the remaining NOK 248.

Based on my experience, I cannot recommend buying from this seller.

I get what i ordered, so far so good

Ordered a 8 foot 4 in 1 games table. One box (box 2/2) received but box 1/2 missing.

Neither this store or their courier (DHL) gives any feedback or responds to emails.

Edit/update:
Nordicprostore gave feedback and the other half of the parcel did arrive but was not delivered by DHL “because it is to large” (have you ever heard of a courier company who can’t deliver a consignment they accepted!).

I had to borrow a van and had to drive to the airport to pick up the “to large parcel” myself with my 73 year old father…something DHL could not manage….

There seems to be conflict between the store and DHL (they claim the store will will not pay the extra charges for delivering “over size parcels”) which meant that I had to do a 2 hour round trip to the airport to collect this myself.

Just ordered and hope the delivery will happen soon. Another order via a marketplace partner got stuck for more than a week. That’s frustrating. I’ll keep fingers crossed.

It has been 2 weeks since I ordered my purchase and so far I have not received anything nor that I received a tracking code, nor that I even got a message of delayed shipment. This feels very scammy.

My last order was delayed due to damage. Item arrived with the base of treadmill damaged. Was able to widen damaged tubing to insert bottom fitting. Have reordered item because I want a treadmill which is not electrically powered. Hoping for a better experience this time round.

Order NP97924. Ranger ATV
Stopped working after about 1/2 hour of use. Unclear what issue it. Fully charged battery, no response to throttle. Reached out to Nordic ProStore for advice on next steps. Received acknowledgement emails and nothing since. Followed up several times since and nothing back. Very poor experience with both the product and especially Nordic ProStore.

The description of the item sold was unclear and I was upsold something included in the order. I ordered a basketball pole and was upsold the rim (and also suggested was a net, but that was sold out). The description did not explicitly say there was a rim and net included. When I emailed and asked after placing the order it took some time for the customer service representative to actually answer the question. He said I couldn't adjust the order, but cancel it and place a new order. When I requested to cancel the order I was told it was too late, the item had shipped. 4 days later the order had not shipped. I inquired again and miraculously the order shipped. I was then told- by the agent who told me to cancel the order- that it was not possible to cancel the order and a it was a mistake to telling me to cancel the order- I need to return the said upsold item. I requested a return shipping label and 7 days have passed with no response from the company.

Can't recommend their Prosport Basketball Hoop. The backboards cracks after 1.5 yrs at it's not material for mimus degrees. It's cheap plexiglas which is going to crack. What is the reason of building a basketball hoop you can change height if it breaks after 1 year. Don't buy it if you will have it outdoor and your temperature drop below 0 degree.

Edit: I have contacted customer service with my case. Here en Switzerland products have a warranty of 2 years (I think in Germany as well). The back board cracked after 1.5 yrs. Unfortunately Nordicprostore is Dutch and is only offering 1 year warranty. Therefore I can only repeat: if you are buying a Basketball hoop which can "grow with your kids" with the idea that you can use it several years: don't buy this one.

Meillä viimeiset ostokset Nordic Prostoresta, joka toimii Gigantin alustalla.

I am writing to express serious dissatisfaction with Nordic Prostore's (Gigantti's Marketplace model) and the lack of proper customer service responsibility.

Gigantti is selling products through third-party Marketplace vendors, yet it appears to take no responsibility for the customer experience. Basic consumer rights are not being upheld. For example, it is not possible to change the delivery address after placing an order, and cancelling an order within the 14-day distance selling period is also not possible. This is not in line with consumer protection laws.

Customer service is equally disappointing. Responses are generic copy-paste messages in English, offering no real assistance. This creates a significant barrier, especially for older customers who may not be able to navigate such situations or communicate effectively in English.

This model closely resembles what Hobby Hall has done—shifting from selling its own products to acting merely as a sales platform for third parties. However, the difference is that Gigantti has built a strong and trusted brand over the years. It is difficult to understand why the company would risk damaging that trust by adopting a model that clearly reduces accountability and customer support quality.

Based on our experience starting from March 28, 2026, we have made our last purchases from Gigantti as well as its Marketplace partners. Unfortunately, this experience has significantly reduced our trust in the Gigantti brand.

We strongly urge Gigantti to reconsider this approach and take full responsibility for the customer experience on its platform.

1/5 Stars and I would give 0/5 Stars, if possible.

Update
They got back to me within a couple of days and said they couldn't send me the monitor/computer for the exercise bike separately but they did offer to send me a whole new bike which I thought was extraordinary. I did actually turn them down and tell them there was no need to do that but then they got back and offered me 10% refund on my order which I was happy to accept. I really feel like this company has gone above and beyond what I expected from them having read other reviews.

I ordered an exercise bike before Christmas because I've had a total knee replacement and I was told I needed to get one. It didn't come until the first week in January which was okay because I've been quite sick lately
Tonight I decided to put it together. We unloaded all the parts and that's when I discovered that the little computer that's supposed to be up on the handlebars was missing. We put the bike together and still no sign of the little computer so I've taken pictures of it and I sent an email to the company telling them that this part was missing. Now I just have to wait and see if anything happens. If I had read all the reviews on this site first I would never have dealt with the company so it'll be interesting to see if they actually bother getting back to me or offering to replace the part or not. The bike itself is okay, the putting it together is a total pain, but it's definitely well worth the money that I paid for it, it's just a pity about the computer.

I ordered a very special item in the Nordicprostore and everything including shipping went well. Serveral weeks after delivery I had an issue, which was caused by me and the store-crew dealt with it asap and very professional. No complaints at all! Thnx a lot to the crew!

STILL HAVENT RECEIVED MY ORDER DISAPPOINTING

It’s not a bad store.

Support is very good fast and kind.

I wasn’t super happy with the purchase but I only paid 30 euros for a wetsuit so knew it would not be that great, but I mean for 30 euros still not bad.

Would definitely buy off the site again as they offer good support and it is not a scam . You get what you pay for aswell it’s no fault off the site.

The shipping address has been used is completely wron and doeas not match with the adress which you can find in my account

They have received a return I submitted, but are yet to refund me and are ignoring all email and other communication. Order NP88298.

Unfortunately it is not possible to give minus stars. The worst website ever. I regret I didn’t look up their reviews before. My order from 13th of October is still not delivered (15th of November). The tracking shows some ridiculous movements of the parcel within Germany. I have big concerns about the quality of the product if it ever comes. And from the precious reviews here, I think I just can forget about the money spent. Not sure to which legal authorities it can be raised, but I am going to investigate this and submit a complaint.

I ordered a duvet for our weighted blanket. Ordering was easy and the package arrived when it was scheduled. The duvet is made well and fits the blanket just fine.