Next gen mobility went above and beyond. The owner Rob was personally available to answer any questions or concerns, which there weren’t many concerns. They swapped my shipping almost instantly upon r... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Love the business is family owned and locally operated. This is the first e-bike I’ve purchased and it was hand delivered and assembled at no extra cost. Unfortunately we had some mechanical teething... See more
The company just moved to Arizona- my delivery was half the time it normally takes. Always secure Always professional Always awesome 😎 Thanks so much NGM I am not only your YouT... See more
Absolutely flawless experience from start to finish. Shipping was surprisingly rapid. Less than seven days from order to my doorstep. Packaging was thorough and protective, received wheel hundred per... See more
Company details
- #2 of 8 best companies in Motor Scooter Dealer
- #4 of 53 best companies in Bicycle Store
Contact info
4.9
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Awesome costumer service
Awesome costumer service. Quick responses to my questions and quick delivery
August 28, 2026
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Next Gen Mobility Delivers
Next Gen Mobility Delivers!
Great experience and superb customer service.
You receive what you paid for in a timely fashion. All packaging is properly done. And if you have any questions Rob is there ready to assist at a moment’s notice. Pays attention to details is honest, very friendly and professional.
I have made several purchases from Next Gen Mobility and I would not do business with anyone else. Service is top notch!
August 26, 2026
Great costumer service
August 26, 2026
Bought multiple wheels from NGM
Bought multiple wheels from Rob, and a charger, all of the highest quality with same day shipping on some orders. Rob makes you feel comfortable buying expensive things on the internet. Highly reccomend.
July 8, 2026
Unprompted review
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Customer support was human, and professional
Customer support was quick to respond to my questions and concerns. And they were able to get my Lynx-S to me in Canada in spite of UPS' incompetence.
August 4, 2026
Next Gen Mobility Delivers!
I've purchased 2 EUC's from another company and had a great experience. Next Gen Mobility was offering the Nosfet Aeon which I purchased. Rob was great at answering my emails quickly and answering all of my questions. I did have an issue with the charger which Rob took care of with lightning-fast speed. Needless to say, in this day and age... GREAT customer service sometimes lack... BUT Rob made the whole transaction seemless... AND the after sale issue was corrected super fast! Rob went above and beyond. I'd easily recommend Next Gen Mobility to friends. I know I'd use them again on another purchase!! LOVE my new Nosfet Aeon!
August 5, 2026
Unprompted review
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The company just moved to Arizona- my…
The company just moved to Arizona- my delivery was half the time it normally takes.
Always secure
Always professional
Always awesome 😎
Thanks so much NGM
I am not only your YouTube dude , but a proud customer
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JGV
July 28, 2026
Amazing communication
Use the chat bubble to ask NGM questions!! They are so responsive, quick, and helpful :)
July 26, 2026
Rob is second to none
Rob is second to none. Will always recommend him and NGM to anyone
July 26, 2026
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NEXT-GEN is amazing!
NEXT-GEN is amazing and at the heart of it is Rob. He is patient, and honest, and customer service is his top priority. Competitive pricing, excellent communication, and transparency. I will be doing business with him again!
July 31, 2026
Outstanding Customer Service
Rob went above and beyond to make things right when part of my order was missing. He quickly arranged for the replacement part to be shipped directly from China, issued a partial refund without me asking, and kept me informed throughout the process. Communication was excellent, and he genuinely cared about resolving the issue. It's rare to find this level of customer service these days. I'll definitely be ordering from Next Gen Mobility again. Highly recommended! ⭐⭐⭐⭐⭐
July 30, 2026
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