My experience with Naturally Pam was very disappointing. I waited over six weeks for my order, but both delivery attempts arrived with severely damaged packaging. I had to refuse delivery both times because I couldn’t risk accepting damaged products.

After the second failed delivery, the company informed me that they would issue a refund instead of sending another replacement.

I don’t know whether the issue was caused by inadequate packaging or by UPS handling the parcels, but receiving two damaged shipments in a row is unacceptable. Customers should not have to wait over a month and a half only to end up without their order.

I hope the company improves its packaging and shipping process to prevent this from happening to other customers.

I love love the spreads and the most of the hair products. Amazing job! However, some of the hair products arrived either already expired or with an expiration date that is less than a month away. Another very frustrating issue is the expensive shipping fee for European countries (around €15). This wouldn't be a problem if UPS Spain actually worked well, but that’s not the case. I have a delivery issue absolutely every single time.

I want to thank the compagny for their fast reply following my questions after I received a message that my package was not delivered. The compagny sent the package back to me. I was really happy with the great customer service and all Pam's produces are amazing!

Everything went smoothly & delivery was very quick!

I really do love their products! So happy to find them in so many stores in Germnay

It's so delicious and don't taste as regular protein bar. I brought from the shop 2 times and both was very fast delivery to Sweden. I hope the product is soon available in Sweden because it's a little bite expensive for the delivery but in my opinion totally worth it. I think I'm addicted to naturally pam products now

I'm a regular customer and I'm delighted. The products are excellent, quality and good for you. The shipment, even though it comes from another country, is incredible and I have had no problem

Products are tasty, yet, healthy!

How is it possible to NOT add the delivery address on the package?! The courier didn't even have a number to contact me on! What the hell?! The first delivery was completely fine even though it took 2 weeks and now this? If I didn't check the tracking on my e-mail I would never know you didn't put any address on the package. How is that even possible? It's a miracle you even put the damn e-mail connected to my order. This is seriously mindblowing. The products are absolutely amazing but this.. Good people, always check your courier service to check if they even have your address and number.

Everytime I order I get the package really fast! Everything is really good, especially this last oat butter.

Order more than a week ago and my order still isn't shipped, support is totaly useless and says it will happen someday..
And at the same time you see them promoting for hamsterday.. maybe they should get there regular orders done before starting more

Please do something about the shipping cost. It’s so boring to pay so much just for that. It should be free or at least cheaper when you shop for a certain amount. I would order so much more often if it wasnt 15 euro…

I feel so sad to see all these negative reviews. I ordered snacks & nut butters many times from naturally pam and I didn’t notice anything sooo negative about the whole process. The last package was shipped on Wednesday and arrived on Friday 😳 the only thing is that they didn’t have the Cinnamon Protein Bar on stock, for those I got a refund. Everything else arrived safe and well. The products themselves are top quality and soo delicious (the new peanut bar is great too! And the nut butters are a dream)

Very disappointed in my experience with Naturally Pam.
I placed my order taking into account their disclaimed delivery time on their website. Once the order was placed there was no notification of any delay or problems with inventory. However, 5 days after the order was placed ( that is already late by 3 days), I received an email saying that they had problems with their inventory and that they were going to send me an update 2 days later.
Two days later and of course the email I received was saying that they still had no estimate date of when they could ship my order.
Funny enough, I noticed that Pamela Reif had a meet & greet Berlin just a couple of days before the last update, which she posted a lot about, including videos of herself distributing free bars (the same product I ordered) to the line of people that was there to see her. I am not saying that one thing has anything to do with the other, but you should always prioritise your paying customers and, when you have delays on your inventory, you should inform people about it before they make their purchase.
I checked their website on the same day when I received the last update on my order, and the products I ordered were still available on the website, without any warnings of delays.
I can for sure say that I will not be purchasing from them again! POOR customer care and attention!

The products are great and so delicious, but the shipping is the slowest I have ever experienced, and it is the same every time I place an order. Easily takes 2-3 weeks before products arrive. This is my 4th order from this website, and I'm not sure i'll ever place another one, because i don't want to wait 3 weeks for food products to arrive....

Crazy customer service!!
I received someone else's order, and they dare to tell me "Return the package and ONLY when we receive the package, we will send your order to you". But is it a joke or what? Of course I will send your package back! But by the time you receive it, you'll barely send my package at all? WHAT KIND OF S**** SERVICE IS THIS? I pay a 15 euros delivery, I order regularly on Naturally Pam and you dare to provide me this s*** customer service ?????
I'm already waiting for 1 week for my package, it's someone else who received it and kept it! Now, by the time I send the package back and you receive it, I will receive it in more than 2 weeks. Do you realize what you are doing with your loyal customers? "Being sorry" for the inconvenience does not solve the problem, you have to act with concrete actions!
In addition, I had ordered some products to give as birthday gifts. As a result, I still don't have my package... Really thank you for the 15 euros delivery so that I have to go to DHL myself to return a package, lose gas and my time while I pay a delivery .... Are you kidding me?
On top of that, you dare not trust me by saying that you will send the package back only when you receive the package.
Whereas if I were really in bad faith and dishonest, I would not have said anything about having received the order from someone else.
I could have lied to you and kept it, because this lady ordered more products than me and I consume the same products as them.
BUT NO, I was HONEST!
YOU MAKE THE MISTAKE, YOU MAKE ME LOSE TIME, AND IT'S STILL ME WHO HAS TO WAIT?!!!!!!!!!!!!!
This is just unacceptable !!!!!!!!!!!!!
You generate millions but you are not able to pay the compensation for your customers... You are supposed to send my package back already !!!!!!!!!!!!!!!!!!!!!!
Also, this isn't the first time I've had a problem with Naturally Pam! I once received the damaged package with the products opened, then they send expired products in 2 months, the end of the stock (the granola), so the 6 sachets must be eaten in 2 months hahahahahaha! And their almond butter doesn't taste like the advent calendar. Just a scam with crap customer service.

Only if there is 0 rating... One is too much.

Ordered for products, immediately wrote to exchange one. I was ignored and the products were sent nevertheless. When I wrote again, the most unfriendly, unprofessional customer care agent Jasmine wrote saying she can't do anything since its been delivered. What arrogance! Instead of apologising for oversight and offering solutions. I had to write again asking for an exchange or return with a qr code. Only this time she sent me an address with no full details as to my previous email. Again wrote and requested for the qr code. And this time she said that I have to pay for the return. How do you make your customers pay for your incompetency? And worst never bothered to apologise for the situation.

God forbid I patronise such service again!

Terrible experience !!! Only half of my order arrived, and when spoke to Jasmin from customer service, Iwas told that the other half of the order has been taken to a parcel shop and the reason I have not received the other half of the package is because no one went to pick it up. However, at no point have I asked for it to be delivered to a parcel shop, because I input my address (where the first part of the parcel arrived).
Customer service is taking ages to respond as well.