Nustay Reviews 

Mathias Lundoe Nielsen the owner of Nustay needs to refund the hundreds of people he scammed out of their hard earned money. Every other booking company refunded their customers during the covid crises but this man ran off with all our money - total scam artist.

Total scammers.Robbed my money. The hotel I booked closed and the would not refund my
money. The gave me a credit voucher to use. They spin the timeline out so you cannot pursue via your credit card company,Then they go bust. Multiple emails. No responses.

Through these tough times i thought you gugs handle my refund really well. Yes it did take a while and i totally understand that. I was very happy with the fast replys keeping me updated.

Just arrived at hotel after flying to Edinburgh to find Nustay had cancelled my reservation. I've had no correspondence from them.

They have and services .and accommodative

DO NOT BOOK WITH NUSTAY!!!! I booked accommodation in May which I had to cancel due to covid and lockdown restrictions. I am still waiting for a refund now. They are not responding to emails. They first advised me my refund would take 90 working days. It is now past this period of time and I still am yet to receive my refund. They are a total scam!

I booked a hotel in Manila, Philippines for December 15th 2020, due to Covid-19 Restrictions, my flight was cancelled. I informed Nustay, and they said that I would be refunded in 90 days,that has passed and the money is not back back in my credit card. I will never book with them again. They're quick to take your money, but when it comes to refund. They are unreliable. Big time Scammers. Why does it take 90 days to get a refund?

Tried to keep my holiday money and were no help at all. Disgusting behaviour and will never use again.

Bestätigung der Stornierung am Fri, Jun 19, 2020 at 17:26:30 CEST:

Dear .........................

Thank you for contacting Nustay.

We are glad to inform you that your reservation 4942615 at Grand Hotel de Paris was successfully canceled upon your request and the refund request was already submitted to our Finance Department and placed to the queue.

Kindly note that 90 business days is the general term of refund process that the Finance department advises in terms of Covid-19 overloading.

Please rest assured your refund is in the queue and it will be processed as soon as possible.

Apologies for any inconvenience this might have caused.

Should you need any further assistance, please contact us anytime.

Kind regards,

Meine nächste E-Mail am 02.10.2020

Sehr geehrte Damen und Herren,
ich gehe davon aus dass Sie wissen, wie lange 90 Geschäftstage sind. Ich brauche mir sicher auch keine Gedanken darüber machen, bisher nicht genügend Geduld gehabt zu haben. (19.06.2020).
Deshalb erwarte ich die Rücküberweisung von 276,76 € bis zum 09.10.2020.
Bei einer weiteren Verzögerung übergebe ich die Angelegenheit meinem Rechtsbeistand.

Mit freundlichen Grüßen

Die Antwort von Nustay vom 03.10.2020

Dear .................,

Thank you for your email and patience with the situation caused by the COVID-19 pandemic.

Kindly note that we will right now forward your email inquiry to our finance team for updates on your case.

Please bear with us.

Bis heute, 18.11.2020, also weitere sechs Wochen später habe ich nichts mehr von Nustay gehört!

A company which only cares about Money and no human being.

I cannot go to USA because of the Travel Ban and they said i didnt show up at the hotel so they charge me 100%.

The hotel its self has agreed the refund but Nustay send a voucher which i dont want.

I have claimed money back from my bank as i reported them for fraud and service not recived.

Once i did that they said i didnt show up to the hotel and they T&C say i cant get a refund so i sent a long letter in respons how the fxxx do i meant to travel somewhere i cant go and even hotel them selfs advised not to travel.

So the cause has now gone to Visa.

Apparenley they went bankrupt now ? Good

Avoid at all cost!

Found offer on their website for the hotel in the city I was staying. They displayed price of 100£ for 2 nights throughout booking process. Once I typed my credit card details price changed to 186£ and I didn't notice. Once I got in touch with them they said they pricing is dynamic and change continuously..... Absolutely a massive scam! Luckily I got my money back from my credit card provider.

Cancelled trip due to Corona, within the free cancellation period. Was promised refund within 90 days and received nothing. Now the company has filed for bankruptcy, is anyone interested in joining a group action suit against them?
If so please contact Facebook group NustayGiveMyMoneyBack

This company is in bankrupt. They filed for bankruptcy couple of weeks ago, and it is in bankrupt now.

Booked a 2 night stay at a hotel in Manchester for the Manchester Marathon, lockdown came everything cancelled. I have emailed Nustay constantly chasing my refund. I have been fobbed off and told about a '90 day policy' 90 days have been and gone and now no response as of yet to my latest email. The worst company I have dealt with ever, even Ryanair refunded our flights!!! I will never use Nustay again.

Booked a Hotel for June and still waiting for a refund, and I’m now even more annoyed to find people on this page with a similar experience. Waited the ‘90 business days’ and still nothing. They’re impossible to contact and I’m pretty sure they are ignoring my emails. This is a large chunk of my money and I am devastated. Disgusting.

Booked a hotel in February, cancelled and asked for a refund in May. We were told we would get our money back within 90 days-- it's now OCTOBER and still nothing. I know they were able to get a refund from the hotel as I've called the hotel and was informed that they have refunded NUSTAY. There is no phone number to call and I have been communicating with them via EMAIL. If you have a choice, please use more reputable online travel companies. This company obviously does not care for their customers.

Arrived at the hotel in Italy to find it was cancelled. The company had cancelled and not informed me yet did not return the money. Awful customer service , not helpful .

Cancelled my reservation on 16th May, 4 months before our scheduled stay. We were informed that we would be refunded within 90 business days. It is now nearly 5 months since the cancellation and we have not received the refund. Scam artists. Do not use.

Booked a hotel in London on the 1st March for a stay in July..Due to covid paid a little extra to have the cancellation option. Had to cancel on 23rd May and I'm still waiting for a refund.
I have been ignored and I'm getting no where fast.
Please be warned, think twice before using them.

A very good experience after a wrong booking. The did a very good job of getting my double booking getting in return from the hotel. The where very consisting to get the money back I payed extra by incident.
Thanks again.