Moriarty's Gem Art Reviews 

275
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality, beautiful brilliance, and expert cut of the fine gemstones they regularly purchase. Buyers consistently note that the knowledgeable staff provides exceptional, patient guidance and personalized support during the entire design process. However, some people mentioned exploring the diverse estate selections alongside creating bespoke rings and custom pendants. Consumers deeply appreciate the detailed communication, responsive online chat service, and prompt shipping provided throughout their orders. People feel entirely confident returning time and again because the final jewelry pieces always match their high expectations.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting beautiful designs and well-crafted gemstone... See more

Quality

Users describe positive interactions with quality, expressing immense satisfaction with the exquisite... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly and professional... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, dependable, and... See more

Customer service

People report positive experiences with customer service, noting that staff are exceptionally nice and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several gems from Moriarty's, all beautifully cut. Cut is everything and if you buy a gemstone from a chain store you're likely to get something inferior. Moriarty's has very fine stones.... See more

Rated 5 out of 5 stars

I've written before on the quality of the gems purchased at MoreGems.com. I've also been very satisfied with their jewelry designs and their willingness to work with me in designing something outsta... See more

Rated 5 out of 5 stars

Alice was very patient and because I think the cut is most important she suggested stones cut by Steve. Now my only complaint is the purple and red flashes from my tanzanite are so distracting I can’t... See more

Rated 5 out of 5 stars

It's rewarding to find quality at reasonable prices when buying gems and jewelry, and Moriarty's has both! You get that with experience from a team of trustworthy experts. We will be back again and a... See more


Company details

  1. #29 of 157 best companies in Jewelry Store
  2. #32 of 311 best companies in Clothing Store

Information provided by various external sources

The largest selection of custom jewelry designs and rare gemstones. All created in house. Family owned. Located in northwest Indiana near Chicago.


Contact info

4.8

Excellent

TrustScore 5 out of 5

275 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(275)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality and art of jewelry.

I am so excited that I had custom made, a heliodor-yellow beryl gents ring. Its beautiful. My dream came true.. since middle School I wanted a yellow beryl ring. I remember reading about, heliodor in six grade. Now I finally own this amazing well done beryl ring.

August 17, 2026
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Rated 5 out of 5 stars

Quality merchandise

Quality merchandise, authentic online representation, beautiful and timely packaging...couldn't have asked for an easier and more trustworthy experience.

July 12, 2026
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Rated 5 out of 5 stars

I've written before on the quality of…

I've written before on the quality of the gems purchased at MoreGems.com. I've also been very satisfied with their jewelry designs and their willingness to work with me in designing something outstanding. I've been so pleased that I've returned time and again to get more things made for my wife who truly appreciates their work. I've purchased loose stones from their web shows and then had them create rings and more recently a pendant on my behalf. I'm always pleased. I would recommend these folks to anyone wanting something special, something well made and of course something beautiful. Thanks.

July 21, 2026
Rated 5 out of 5 stars

I love my purchases from them

I love my purchases from them. They are the nicest people and so easy to communicate with about inquiries etc.

I have found beautiful pieces of jewelry and am a customer of many many years.

You cannot go wrong buying from them.

July 19, 2026
Rated 5 out of 5 stars

Satisfied purchase

Knowing that I trust the quality and value of what I'm purchasing, which will be apparent in what is received is the best reason to do business with moregems.
Enjoy the live gem shows when able to catch them!

July 7, 2026
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Rated 5 out of 5 stars

Happy wife, Happy Life

Communication was very timely, friendly and informative. I never felt pressured to make an uninformed decision on purchasing.
Pearl earrings were excellent quality, Purchase process was simple and shipping/tracking of item was easy.

June 3, 2026
Rated 5 out of 5 stars

First time buying fine jewelry

First time buying fine jewelry online and it went great. They were super responsive to questions in the chat and responded to email quickly. Shipping time was great and return policy was very fair. The piece looked exactly like the photos. Will be buying from them again.

June 4, 2026
Rated 1 out of 5 stars

Terrible Refund policy

My purchase was $242 tax included, however after returning the item in its original condition and packaging, I received a refund for only $198. I lost $44. Will never buy from this company again.

May 26, 2026
Moriarty's Gem Art logo

Reply from Moriarty's Gem Art

We're sorry for the confusion regarding your refund. In reviewing your order, we found that an error was made when processing the return, resulting in an incorrect refund amount.

Once you contacted us, we immediately apologized and issued the remaining balance owed to you. So you did not lose the $44, you did receive it back after you let us know about the issue.

We understand how frustrating refund discrepancies can be, and we take full responsibility for the mistake. We appreciate you bringing it to our attention so we could correct it promptly. We are continuously working to improve our processes to prevent errors like this from happening in the future.

We wish you all the best and appreciate the opportunity to make things right.

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Rated 5 out of 5 stars

Beautiful

Beautiful, well-crafted, quality jewelry with expertly cut (in-house) gems. excellent (and patient) at customer design and turning ideas into reality. everyone has been wonderful to work with, especially Alice!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Moriarty's is one of my favorite gem dealers

I've bought several gems from Moriarty's, all beautifully cut. Cut is everything and if you buy a gemstone from a chain store you're likely to get something inferior. Moriarty's has very fine stones. As a collector it's crucial that I buy only from dealers who allow returns, which I can do with them. Most recently I bought a Merelani mint garnet with gorgeous color. I had questions about it and Moriarty's customer service is top-notch.

May 9, 2026
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Rated 5 out of 5 stars

Beautify Grandmother's Ring -4 gems

We picked out the appropriate ring setting and gems for a Grandmother's ring. The ring was assembled and delivered efficiently getting it to us before Mother's Day. My wife was extremely happy with the beauty and workmanship. Moriarty's Gem Art is a fantastic jeweler to work with. Beautiful jewelry, fantastic workmanship and very easy and friendly staff to work with. Alice is the Best!

April 29, 2026
Rated 5 out of 5 stars

Exceptional

Beautiful, well made, quality jewelry with expert cut (in house) gems. Great (and patient) at customer design and bringing ideas to reality. Everyone has been great to work with, especially Alice!

April 9, 2026

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