Calavera New York Reviews 

393
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the lab grown diamonds are truly stunning, beautifully crafted, and offer incredible value compared to expensive traditional jewelry stores. Buyers consistently appreciate the prompt delivery, secure packaging, and the helpful support provided during their custom jewelry design purchases. However, some people mentioned that shipping could sometimes take a little longer than initially expected, with custom orders occasionally requiring a waiting period of up to a full month. A few consumers also noted occasional communication gaps when trying to get timely updates on their order progress.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the diamonds and custom rings are... See more

Quality

People report positive experiences with quality, expressing deep satisfaction and delight with their... See more

Price

Users describe positive interactions with price, noting that costs are unbeatable and far lower than other... See more

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Customer service

Customers consistently note positive experiences with customer service, praising attentive staff, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an amazing process. I live in Fort Worth, Texas was skeptical at first purchased a 5.19 elongated Cushing diamond the shipping took a little bit longer than what I expected, but it truly was beau... See more

Company replied

Rated 5 out of 5 stars

The diamond (lab) ring arrived in a sturdy and elegant box, the ring is beautifully crafted and the sparkle is mesmerizing. I love that the ring box has a bright LED spotlight that makes the diamond g... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with Calavera! I bought two lab‑grown princess‑cut diamonds to make earrings, and the whole process was effortless. The diamonds were exactly as described—beautiful, identi... See more

Company replied


Company details

  1. #8 of 157 best companies in Jewelry Store
  2. #3 of 18 best companies in Diamond Dealer
  3. #5 of 58 best companies in Jeweler
  4. #5 of 57 best companies in Jewelry Designer
  5. #5 of 38 best companies in Jewellery Manufacturer
  6. #3 of 6 best companies in Wholesale Jeweler

Written by the company

Calavera New York is the premier destination for affordable loose diamonds and fine jewelry. As a New York City based industry disruptor, Calavera specializes in connecting customers directly with wholesale priced diamonds, bypassing the markups of traditional jewelers. Our extensive inventory features thousands of GIA certified natural diamonds and IGI certified lab-grown diamonds, ensuring you find the perfect cut, color, and clarity for your budget. From round brilliant cuts and oval shapes to emerald and radiant cut diamonds, Calavera New York offers an unparalleled selection for custom engagement rings, stud earrings, and pendants. We serve smart shoppers who demand transparency, offering a secure online shopping experience complete with 30 day returns, secure shipping, and dedicated customer support. Calavera New York is the top rated choice for low markup diamonds and the best value engagement rings online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

393 reviews

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4.9

All reviews

(393)

393 reviews in the last 12 months

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Rated 5 out of 5 stars

All I hoped for.

The stone is just gorgeous and exactly as described. I received it in a matter of days and I was just delighted when I opened the package. It's a tremendous value for the money. Will definitely be back for more. Thank you, Calavera.

September 4, 2026
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Reply from Calavera New York

Hi Louise, thank you for this review! Glad the stone lived up to exactly what you hoped for, and that it got to you in just a matter of days. Looking forward to your next order! Thank you for choosing Calavera

Rated 5 out of 5 stars

Third purchase from Calavera NY and am…

Third purchase from Calavera NY and am so happy with the quality and price. Will absolutely order again

September 3, 2026
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Reply from Calavera New York

Hi Christopher, thank you for this, three purchases in and still going strong! Glad the quality and price have held up every time. Always great to have you back.

Rated 5 out of 5 stars

A wonderful experience!

Superb selections, great service, super quick shipping, and just a great overall experience! This is THE place to shop!! And the price v quality...can't be surpassed. Shop around...you'll come back to Calavera!

September 3, 2026
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Reply from Calavera New York

Hi Stephen, good to hear from you again! Sounds like the shop-around instinct that led you to us the first time is proving itself right every time you go looking. Thank you for such a strong endorsement!

Rated 5 out of 5 stars

So happy I found Calavera New York

So happy I found Calavera New York. I was able to get the diamond I wanted at a great price! The same diamond wind have cost me $2000 more if I bought it from a different company.

August 26, 2026
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Reply from Calavera New York

Hi Joanna, thank you for this! A $2,000 difference on the exact same diamond is a huge gap to close, so glad it worked out in your favor. Thank you for choosing Calavera!

Rated 5 out of 5 stars

All I could say is Wow.

I ordered a 6 carat blue diamond. Then needed a ring. You helped me design a beautiful ring. I love that it has 14K, Diamond size 6.08 ct. and my name engraved inside. When I opened the box all I could say is Wow, I am very please with the price of this diamond ring. Got it in a month with 2 day shipping as you stated in quote.

September 1, 2026
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Reply from Calavera New York

Hi David, thank you for this! A 6.08-carat blue diamond built into a custom ring with 14K gold and your name engraved inside is a serious piece, glad the design process, the price, and getting it in a month with 2-day shipping all lived up to the "wow" moment when you opened the box. Thank you for choosing Calavera!

Rated 5 out of 5 stars

Purchasing experience was… excellent

Purchasing experience was straightforward and honest. Was a little skeptical as I’ve never bought a diamond online but the support staff made sure to answer any questions I had and even gave me pictures and videos. Thank you!

August 31, 2026
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Reply from Calavera New York

Hi Marcelo, thank you for this! Buying a diamond online for the first time is a real leap of faith, so we're glad the team's answers, plus the pictures and videos, turned that skepticism into confidence. Thank you for choosing Calavera!

Rated 5 out of 5 stars

The ring was beautiful and arrived in a…

The ring was beautiful and arrived in a timely manner. The customer service provided was very responsive.

August 15, 2026
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Reply from Calavera New York

Hi there, thank you for this! Glad the ring turned out beautiful and that customer service was quick to respond whenever you needed them. Thank you for choosing Calavera!

Rated 1 out of 5 stars

Was going to purchase a ring

Was going to purchase a ring. Called to verify timing. Employee sounded almost annoyed in answering the phone. Told him it needed to be here in a month. He told me that it would be pushing it. But he could expedite it for an additional $300.00. I had to ask him if he had another stone sourced faster that was similar to get it sooner. He sends me the stones info and said this would be sooner.

Fine it works for me, assuming no additional fee. He tells me "OH we are still going to charge you the expedition fee any how" The point was to find something that would be similar with no fee. Not to find something not what I originally wanted AND the same fee.

Thanks, I ended up purchasing from rare carat for a higher price. This is how you do not treat a potential customer.

August 28, 2026
Unprompted review
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Reply from Calavera New York

Hi Mark, we're sorry to hear about your experience with our support team, genuinely. We know it's frustrating that the fee remained after even after finding an alternative diamond, and we want to explain why. Sourcing a diamond locally versus internationally only saves a couple of days at most, the month-long timeline comes from the manufacturing and casting process itself, which stays the same no matter where the stone comes from. Guaranteeing a hard deadline like yours means recasting off schedule if anything goes wrong the first time, and that's really what the expedite fee covers. That reasoning should have been explained clearly on the call, and it clearly wasn't.

We understand you went with another vendor but in the future we would like the chance to make this right. If you're open to it, reach out to us at concierge@calaveranewyork.com and we'll make sure to get it right.

Rated 5 out of 5 stars

Thank you!

They did a great job of keeping me informed throughout the whole process, they could not source my original diamond I chose so they let me choose a new diamond that was worth more than the original one and they covered the difference. Would highly recommend!!

August 30, 2026
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Reply from Calavera New York

Hi Lucas, thank you for this! We're glad the team kept you posted the whole way, and when your original diamond fell through, upgrading you to something even better (and covering the difference) is exactly how we want to handle it. Thank you for the recommendation and for choosing Calavera!

Rated 5 out of 5 stars

Amazing experience…

I had an amazing experience with Calavera! I bought two lab‑grown princess‑cut diamonds to make earrings, and the whole process was effortless. The diamonds were exactly as described—beautiful, identical, certified, and they arrived quickly. My local jeweler confirmed their quality and specifications and had no trouble turning them into gorgeous earrings. I’m thrilled with the results and would absolutely shop with Calavera again.

August 12, 2026
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Reply from Calavera New York

Hi Lynn, thank you for this comment! Matching a pair of princess cuts for earrings takes real precision, so we're glad they came through identical, certified, and exactly as described. Thrilled you're happy with how they turned out! Thank you for choosing Calavera!

Rated 5 out of 5 stars

Great experience with Calavera NY!

Great experience with Calavera NY!

I purchased a loose diamond from Calavera and took it to a local jeweler to have it checked. The jeweler verified that the laser inscription on the diamond matched the certification, which gave me even more confidence in my purchase.

What surprised me the most was when the jeweler told me that they sell diamonds with the same specs for about 4x the price I paid. 😳

I’m extremely happy with the value I got from Calavera. The diamond was exactly as described and properly certified. If you’re hesitant about purchasing a loose diamond online, my experience was very positive. I would definitely purchase from Calavera again!

August 17, 2026
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Reply from Calavera New York

Hi Kim, thank you for such a detailed review! Having your jeweler confirm the inscription matches the certificate, and pointing out the 4x price difference, is exactly the kind of validation we hope every skeptical first-time buyer gets. Thank you for sharing your experience for others who might be on the fence and for choosing Calavera!

Rated 5 out of 5 stars

My beautiful diamond is more gorgeous…

My beautiful diamond is more gorgeous in person and has exceeded my expectations! Within 2 weeks I received my stone and you just can’t beat Calavera’s pricing. The same stone was listed 2-3x more with other retailers. I will absolutely be doing more business with Calavera in the future!

August 29, 2026
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Reply from Calavera New York

Hi Stephanie, thank you for this! Glad it looked even better in person than you expected, and arrived within two weeks on top of that. Finding the same stone listed for two to three times more elsewhere is exactly the gap we're here to close. Looking forward to your next order! Thank you for choosing Calavera!

Rated 5 out of 5 stars

I had an engagement ring set

I had an engagement ring set. I chose the diamond and the setting and it came delivered and was more beautiful than I expected. Took about 5 weeks but well worth it. Amazing quality and great price all certified.

August 28, 2026
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Reply from Calavera New York

Hi David, congratulations! Glad picking both the diamond and the setting yourself led to something even more beautiful than you expected. Thank you for trusting us with something this important.

Rated 5 out of 5 stars

Lovely amazing to detail

Lovely amazing to detail, answer fast in email. The ring eas truly beautiful and I'll buy more from them in the future

August 24, 2026
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Reply from Calavera New York

Hi Guim, thank you for this! Glad the email replies were quick and the ring turned out truly beautiful. Thank you for choosing Calavera, looking forward to your next order!

Rated 4 out of 5 stars

The pricing and quality are great

The pricing and quality are great! I was gifted a new upgraded engagement ring by my husband for our 20 year anniversary. He purchased a 2.5 carat fancy pink stone set in a ring for me. It turned out amazing! So happy with it. The only thing they might improve is the customer being able to get updates on the progress of orders more easily. Would definitely recommend.

August 28, 2026
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Reply from Calavera New York

Hi Stephanie, thank you for such a wonderful review, and happy 20th anniversary! A 2.5-carat fancy pink stone is a stunning way to mark twenty years together, and we're so glad it turned out to be everything you hoped for. We really appreciate the feedback on order updates, it's actually something we're already working on: we're launching an improved website with better manufacturing-stage tracking, so you'll be able to see exactly where your piece is at each step. Thank you for the recommendation, and congratulations again! Welcome to the Calavera family!

Rated 5 out of 5 stars

Great company

Everything was great with my most recent gemstone purchase. Pic was what I received. All was really well communicated in terms of shipping and delivery. A really happy experience!

August 27, 2026
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Reply from Calavera New York

Hi Tom, thank you for this! Glad the gemstone matched the photo exactly, and that shipping and delivery were kept well communicated the whole way. Thank you for choosing Calavera!

Rated 5 out of 5 stars

Everything perfect

Beautiful diamond at a more than reasonable price. Arrived in a timely manner. Not a single complaint. Will definitely purchase here again.

August 27, 2026
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Reply from Calavera New York

Hi Gabriela, thank you for this comment! So happy the price, the timing, and the diamond itself left zero complaints, looking forward to your next order! Thank you for choosing Calavera!

Rated 5 out of 5 stars

Beautiful ring setting and lab diamond

Beautiful ring setting and lab diamond. Delivery was faster than expected.

August 26, 2026
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Reply from Calavera New York

Hi Emma, thank you for this! Glad the setting turned out beautiful and delivery beat the estimate. Thank you for choosing Calavera!

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