Miss Mary of Sweden Reviews 

They sent my order to a completely different city and have zero customer support. It's been 18 days since I placed the order, and I still haven't been able to reach anyone from support. I'll report the issue to my bank tomorrow and hope I can get my money back.

I placed an order on line for which I have an order number but the promised order confirmation didn’t come. My payment has gone from the bank. Their phone lines are closed because they are busy! The chat line is AI and my order number doesn’t exist! I email them and get an automated reply ‘you are important’ and we shall deal with your request but we are busy! 5 days later it is exactly the same. I cannot speak to any person or leave a message. I shall not order from them again.

The worst experience ever. The bra is an awful fit and terrible fabric. It took nearly a month to arrive. 2 items were also missing and I didn't receive any refund.

I absolutely adore Miss Mary's products but not its customer service. I have ordered two products with the sole intention of wearing them together, one was a bit deceiving in size and appearance but I told myself that was on me, the other product never arrived. I initially received an email stating that my order was split and after that no update. I had to initiate a support request and speak to a bot, receive a couple of useless automatic replies and after considerable delay was informed that the remainder of my order would not be delivered after all. MM gave me a discount voucher for 10% as a 'compensation'which I found arrogant indeed. For an order created on June 28th and confirmed not being fully delivered on July 20th! As many businesses have learnt it the hard way, success brings complacence and complacence brings failure. I wish MM will be able to rectify its current business practices and especially customer service handling before it's too late.

The product fully matches the description and photos. The size is exactly as expected. I am very satisfied with my purchase.

My order should have been received on 9th July. The order total is nearly £200.

I've asked for an update and not received a reply.

I've asked for a refund and not received a reply.

I'm furious and would recommend no one uses this company.

I looked through all your nonwired bras, they where either out of stock, or out of stock and not being restocked, or just didn't do my size in the bras I did like, thought I'd finally found a shop where I could get a decent bra from no such luck,really disappointed

The order took a long time to arrive. The bra was made well, I loved the green colour and it did fit, but I did not get the support and lift I was hoping for. Boobs were saggy and if I shortened the straps I could barely get the strap up over my shoulder. Paying to return made the whole experience expensive so I won’t be trying more from this company.

Where is my order???
I order on July 7th, still waiting on my order.
I've tried tracking it, but leads to a dead end.
This is very poor service. I've had parcels delivered from Australia and the US quicker. Inter-European delivery does not take up to 17 days to arrive. Are you using pigeons to deliver??? Won't be using this company again.

I tried to purchase a bra but when trying to pay for it they kept asking me questions for klarna I hadn't a clue what that was I think it was to sign up for credit.
They have lost my sale

I was slightly sceptical about purchasing one of Miss Mary's products as I came across them via Facebook - but I'm so pleased I did. Bra has arrived, it is super comfortable, good support (for the larger breasted lady!) and no bulging bits - all kept neat and tidy and under control. A smooth look and lovely fabric.
Will be back for more!

I had purchased bras from this company some time prior and had a good experience. They are advertising a sale on bras so I decided to order some. It has been a nightmare of miscommunication, conflicting emails, cancelled orders and re-orders. At the point of writing they have £135 of my money and I have NO bras. You try emailing and thus far all I receive is automated responses. I know from reading other people's comments on Facebook and the like I am not the only person affected. They seem to be in chaos. They blame an unanticipated demand due to the response to their sale as the reason for this chaos- yet they keep advertising their sale! I am so disappointed and feel completely let down. I simply want my items OR my money back, that's not unreasonable. The company changed hands in 2024 so isn't the same operation so beware people, many of the positive reviews may be old and not a reflection of the company as it is now!

Edit... it has now been a month since I placed (and paid for) my order. I still haven't got my promised refund! Their customer service is absolutely usless.
AVOID THIS COMPANY!

Order a bra on 22 June. Got one email saying deliveries were running late, then nothing for a week. Got in contact. Took them another few days to answer. My order still wasn't on the way. Emailed again and told them I needed it for my holiday and it would now not arrive in time (I think 3 weeks should have been long enough!) Emailed and just said here is your refund. No, we will try and expedite the order, basically just... Oh, well. Have your money back. Given the price of these things I am disgusted with the level of customer service. And by the delivery time. Won't be using the company again.

Ordered 27th June. Email says shipped, Ascensia showing no delivery date. Groundhog Day chat box loops no help, eventually email from Ascensia saying it hasn’t been shipped. Contact Miss Mary. Their chat box hopeless but eventually got phone number - message says they are so busy the customer care phones are closed, are they going bust ?…. Wouldn’t order anything just now. Such a shame they used to be so good. Order number if any actual person reads this was 9977286.

Update: Monday 13th July I managed to get through on the uk customer care line. The parcel has been lost in transit and a refund has been agreed.

Another great bra from Miss Mary.
A great fit and so comfortable, and it's super cute as well.

I went to a smaller size,and I was surprised it fitted all well.
Also it would be nice if you just free shipping even for smaller amounts.

There is a very long time between ordering and delivery. Ordered on June 22nd, received a message on July 3rd that it had finally been shipped, then it sat at Asendia for another 4 days. In short, it is now July 8th and I still haven't received the package.

Delivery was faster than planned but i did not like the fabric