My experience was very smooth. I ordered 2 pieces of the Miley collection in grey boucle. They arrived exactly when I was told they would. They were expertly wrapped and were in perfect condition.... See more
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Hello, I like Micadoni’s design and products and appreciate the resources available for professionals. I’m writing on behalf of ArcSolutions. My B2B account was approved (confirmed in mid-December)... See more
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simple, no fuss, efficient. I ordered three large size armchairs and a 3 seater sofa. A bit risky to order all that without testing before maybe but I am more than happy with the result. It was del... See more
Company replied
Great product, good quality but it would be very helfull if the description mentioned that the delivery will be in one piece. Without the heroic efforts and commitment of the two messengers and some... See more
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Company details
About Micadoni
Written by the company
La marque MICADONI est le résultat de nombreuses années de passion dans la conception de mobilier design. Elle s'adresse aux clients qui aiment les intérieurs confortables et modernes. Une large gamme de couleurs et des designs uniques soulignent le caractère de la marque.
Les différentes ambiances de chaque collection plairont aux clients qui apprécieront le confort, les formes modernes et la qualité des matériaux sélectionnés. La ligne Micadoni Premium ravira les plus exigeants.
The MICADONI brand comes from years of passion for designing high-quality furniture for people who enjoy cozy, modern interiors. It offers various colors and unique products that show the brand's distinctive vibe.
Each collection captures different feelings, focusing on comfort, modern shapes, and the quality of selected materials. MICADONI aims to satisfy even the most demanding customers.
Contact info
Luxembourg, Luxembourg
- +33 974 775 436
- shop@micadoni.com
- micadoni.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Disappointing customer service
I ordered a bed but was not happy with the color. I contacted the company while I was still within the return period and explained that I wanted to return it. They confirmed that this was fine and asked me to complete a return form.
I filled out the form and sent it back as requested. After that, there was complete silence.
I called to ask for an update, and someone told me that I would be contacted within a maximum of five days. That never happened, and I have still received no response to my emails. Its been 2 wheeks since that call.
Fortunately, I have kept all the relevant communication and documentation needed to file an official complaint with the appropriate authorities. At this point, I fully intend to return the bed and pursue the matter further, including any penalties the company may face for failing to handle the return properly.
Very disappointing customer service and an unnecessarily frustrating experience.
August 31, 2026
Unprompted review
Reply from Micadoni
Dear Customer,
We are truly sorry for the delay in handling your return request and for the frustration and inconvenience this situation has caused.
We understand your disappointment, especially as you contacted us within the return period and followed the instructions provided by our team.
Our Customer Service Department will do its utmost to review your case and find a suitable solution as quickly as possible. We sincerely apologize for the lack of follow-up and assure you that we are treating your request with the utmost attention.
Thank you for your patience and understanding.
Kind regards,
Micadoni Team
They sent us the wrong bed
They sent us the wrong bed and, despite reporting this on the day of delivery, the customer service still has not come up with a feasible solution. Very frustrating experience overall.
August 25, 2026
Reply from Micadoni
Dear Client,
We’re very sorry for the inconvenience and frustration this situation has caused.
Please be assured that your complaint is already being handled by our Claim Department. As the issue was reported on Wednesday, we have up to 14 days from the date of the complaint to review it and provide a suitable solution.
We appreciate your patience and understanding while we work to resolve this matter.
Best regards,
Micadoni
My experience was very smooth
My experience was very smooth. I ordered 2 pieces of the Miley collection in grey boucle. They arrived exactly when I was told they would. They were expertly wrapped and were in perfect condition. They are very comfortable and they fit our space exactly as we imagined… facing our window to the Sardinian sea.
July 29, 2026
Reply from Micadoni
Dear Client,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a smooth experience and that your Miley pieces arrived safely and on time. It’s lovely to know they fit your space exactly as you imagined — especially with a view of the Sardinian sea!
We hope you enjoy them for many years to come. 🤍
Best regards,
Micadoni
Defective bed reported on delivery day, but the company refuses the return
The bed arrived with holes in the fabric, loose threads, poor finishing and a lifting mechanism that does not lift the mattress. This means the storage function cannot be used at all. The instructions were also inadequate, and the QR code supplied for the manual did not lead to the correct assembly instructions.
I reported all of this on the same day the bed was delivered and provided photographic evidence. The external packaging was undamaged, so these were not visible delivery damages that could reasonably have been recorded before unpacking.
The company then took weeks to provide a decision. Their proposed resolution was a €100 refund and replacement gas struts. They have refused to collect the defective bed or provide a full refund.
This is not one insignificant cosmetic mark. It is a newly delivered bed with multiple manufacturing defects and a central mechanism that does not work. Sending replacement parts does not resolve the holes, poor finishing, defective instructions or the major inconvenience of expecting a customer to deal with the repair of a brand-new bed.
Their response does not appear consistent with European consumer protections. EU rules require faulty goods to be repaired or replaced free of charge, within a reasonable time and without significant inconvenience. Spanish consumer law also provides for termination of the contract when the lack of conformity is sufficiently serious or is not properly resolved. The company’s internal “complaint procedure” cannot replace those legal obligations.
Instead of taking responsibility for the complete condition of the product, they have focused on arguing that one hole is located inside the bed and that nothing was written on the delivery document. The defects were discovered immediately after unpacking and assembly and were reported that same day.
I am now left with a defective bed that does not function as sold, while the company refuses to collect it.
I will update this review if they arrange collection and issue a full refund. Until then, I cannot recommend purchasing from this company.
August 12, 2026
Unprompted review
Reply from Micadoni
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear about your experience.
We kindly ask you to contact our Complaints Department at help@micadoni.com.
We will be happy to review your case and assist you further.
Kind regards,
Micadoni Team
Disappointed
They have BEAUTIFUL sofas and I've contacted them plenty of times, because I really want to buy, but there is no store, no showroom and no video or reviews of the model I want. I was referred to the photos on the website. Thanks a lot. They had crazy discounts, now it's at 150% of the price I wanted to buy. You pay 299€ if you want to return it. So you lose 350€ in total in delivery if you don't want to keep it.
August 2, 2026
Unprompted review
Reply from Micadoni
Dear Client,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand that purchasing a sofa online is an important decision, and we appreciate your concerns about not being able to see the product in person. As an online-only store, we currently do not have a showroom, but we are always happy to answer any questions to help our customers make an informed choice.
Regarding our prices, our promotions are offered during specific campaign periods, so discounts may vary over time. We also understand your concerns about the return costs. Since our sofas are large, bulky items that require specialized transport, return shipping is unfortunately more expensive than for standard parcels. These costs are clearly stated in our return policy before purchase. However, the delivery cost in such case is always refunded.
We truly value your interest in our products and hope we'll have the opportunity to serve you in the future. If you're still considering a specific model, please contact us again—we'll do our best to provide any additional information that may help with your decision.
Best regards,
Micadoni
Reply from Micadoni
Hello Eline,
Thank you so much for your kind words! We're delighted to hear that you're happy with your new couch and that the delivery went smoothly.
We hope you enjoy your furniture for many years to come!
Kind regards,
Micadoni-Team
Reply from Micadoni
Hello,
thank you very much for your kind review!
We're delighted to hear that you're happy with your purchase. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback.
We hope you enjoy it for many years to come!
Kind regards,
Micadoni-Team
Everything worked well…
Everything worked Well from beginning to end. Communication was always clear and I felt well informed.
It was a bit disappointing that they did not take the huge packaging waste with them.
June 4, 2026
Reply from Micadoni
Hello,
Thank you for your kind review! We’re delighted to hear that everything went smoothly from beginning to end and that you felt well informed throughout the process.
We also appreciate your feedback regarding the packaging. We understand that disposing of large packaging materials can be inconvenient. The Standard Delivery service you selected does not include the removal of packaging after delivery. This service is available with our Premium Delivery option.
Thank you once again for your valuable feedback. We hope you enjoy your new furniture for many years to come!
Kind regards,
Micadoni-Team
The product is 5 stars, but shipping is 1
The product is 5 stars, but the shipping was awful. I didn’t mind the long wait for the product to be deliever, since this was previous warned by the company before I even buy it, but once it was shipped, they didn’t deliever in my apartment and I had to pay an outside company to do so. I told th about this issue and they told me they were going to look into it, but I never got any answer back after
May 30, 2026
Reply from Micadoni
Dear Yuri:
Thank you very much for your feedback and for taking the time to share your experience.
We are glad to hear that you are satisfied with the product itself, however we are truly sorry to learn about the issues you encountered with the delivery service.
Please be assured that our Customer Service team is currently reviewing your case and investigating what happened with your shipment. We understand how frustrating the situation must have been.
We will make sure to come back to you with a clear update as soon as possible. Thank you for your patience and understanding while we look into this matter.
Best regards,
Micadoni Team
simple, no fuss, efficient, great quality.
simple, no fuss, efficient.
I ordered three large size armchairs and a 3 seater sofa. A bit risky to order all that without testing before maybe but I am more than happy with the result.
It was delivered in the delay that was indicated at purchase and the product is fabulous, great quality build and fabric.
May 27, 2026
Reply from Micadoni
Dear Client,
Thank you very much for your feedback. We are delighted to hear that you are happy with your order and that the quality and fabric meet your expectations.
We also truly appreciate your trust in ordering without testing beforehand, and we are glad you are satisfied with the final result.
Although the delivery was slightly delayed, we are glad you were kept informed throughout the process.
Best regards,
Micadoni
Everything was super
Everything was super! The quality is very good, the service and delivery service also! We have now a super comfy Martina corner sofa-bed in our living room :)
May 27, 2026
Reply from Micadoni
Dear Client,
Thank you very much for your wonderful feedback. We are delighted to hear that you are satisfied with the quality of the product, as well as our service and delivery.
It is great to know that your Martina corner sofa-bed is now a comfortable part of your living room 😊
We truly appreciate your trust and remain at your disposal should you need any further assistance.
Best regards,
Micadoni
Reply from Micadoni
Hello,
Thank you so much for your kind words!
We're delighted to hear that everything met your expectations. Your satisfaction means a lot to us, and we're grateful that you chose us.
We wish you many happy and comfortable moments with your new furniture!
Best regards,
Micadoni-Team
Reply from Micadoni
Hello,
Thank you for your wonderful review!
We’re delighted to hear that your sofa arrived on time and that you’re happy with it. Providing a smooth delivery experience and high-quality furniture is exactly what we strive for.
We wish you many comfortable and enjoyable moments with your new sofa!
Kind regards,
Micadoni-Team
Broken sofa and WORST customer service ever.
Broken sofa, zero accountability.
We purchased a sofa for a client's apartment. The backrest broke under just one normal use by an adult — in an holiday apartment that had barely been lived in. When we filed a complaint, the response was to blame us for "improper use." No evidence, no investigation, just a dismissal.
As an architecture and interior design studio, we regularly specify and recommend furniture for our projects. After this experience — both the product failure and the appalling customer service — we will not be working with this brand again, and we will not be recommending it to our clients. We have never had such a negative experience in years of dealing with furniture companies. NEVER.
A sofa that breaks on first use is not a quality product. A company that refuses to acknowledge it is not a reliable partner.
June 9, 2026
Unprompted review
Reply from Micadoni
Dear Customer,
Thank you for taking the time to share your experience.
We are sorry to learn that both the product and the service you received left you disappointed. We understand that situations like this can be particularly frustrating when furniture is purchased for a professional project and expected to meet high standards.
While we respect your perspective, we also regret that we were unable to meet your expectations in this case.
We value all customer feedback, as it helps us continuously improve our products and the support we provide. Thank you again for bringing your concerns to our attention.
Kind regards,
Micadoni Team
10/10 but not great delivery experience
The product is flawless. However, there was an issue with a transportation company. On your website and in the confirmation email, it is stated that your team (or a team hired by you) will deliver the package, unpack the furniture, and remove the packaging from the flat/house for disposal.
In our case, the sofa was only delivered, and the unpacking and garbage disposal were left to us, even though we specifically requested that the team handle these tasks.
This is not a significant matter, rather a suggestion for enhancing communication with your affiliate transportation companies.
May 14, 2026
Reply from Micadoni
Dear Client,
Thank you for your feedback and for highlighting both the positive and the points of concern regarding your delivery experience.
We are very pleased to hear that you find the product flawless. At the same time, we are sorry that the delivery service did not meet your expectations, particularly regarding unpacking and packaging removal.
Your comment is very valuable, as it helps us improve coordination with our logistics partners and ensure that the services described on our website are consistently delivered. We will make sure to forward your remarks to the transport company responsible for your order.
We appreciate you taking the time to share your experience and remain at your disposal should you need any further assistance.
Best regards,
Micadoni
Reply from Micadoni
Dear Customer,
Thank you for your review!
We're delighted to hear that you're enjoying your sofa and that it exceeded your expectations.
Have a lovely day.
Kind regards,
Team Micadoni
Quality product
No surprise on the product, and the delivery was well organised, from operational and communication points of view
May 14, 2026
Reply from Micadoni
Hello,
Thank you for your positive review!
We are delighted to hear that the product met your expectations and that the delivery process was well organized. It is especially rewarding to know that you appreciated both the operational handling and the communication throughout the order process.
Thank you for your trust, and we look forward to serving you again in the future!
Kind regards,
The Micadoni-Team
The order went smooth
The order went smooth. I made a mistake in my order and the helpdesk helped me to change the order quickly. I ordered an nice couch. Very happy with it.
May 14, 2026
Reply from Micadoni
Dear Customer,
thank you so much for your kind review!
We’re happy to hear that everything went smoothly and that our customer support team could quickly help you with the change to your order.
It’s wonderful to know that you’re very happy with your new couch. We truly appreciate your trust and hope you enjoy it for many years to come! 😊
Best regards,
Micadoni
Wrong color + poor customer service
Received the wrong color for the sofa ( I received a light grey even though I ordered a dark beige), no commercial help (they keep saying that I have to pay 250€ to send it back even though the color is absolutely not even a tone close to what I ordered) + the customer service offered no assistance and hung up on me when I insisted on finding a solution.
May 13, 2026
Unprompted review
Reply from Micadoni
Hello,
We are sorry to read your new comment and regret that you remain dissatisfied with your experience.
As mentioned in our previous response, after carefully reviewing the photos provided, we could confirm that the fabric delivered corresponds to the selected upholstery. Differences in screen settings, lighting conditions, and room environment can affect how colors appear in real life, which is why we recommend ordering fabric samples before purchase.
Regarding the return costs, these are applied according to our return policy for made-to-order products. Nevertheless, we are sorry if our communication did not meet your expectations. Customer satisfaction is very important to us, and your feedback regarding the interaction with our customer service team has been noted and will be reviewed internally.
Thank you for taking the time to share your feedback.
Kind regards,
Micadoni-Team
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