Media Markt Deutschland Reviews 

In a month, three orders, three headaches.

Our fridge was initially left outside because the first delivery team claimed they could not bring it into the house. After complaints, calls and a store visit, a second team managed to bring in and install the same fridge without any issue.

At MediaMarkt Olympia-Einkaufszentrum, we were sold the wrong dishwasher despite clearly asking for a grey steel-front model, so we had to cancel it.

Now our TV, ordered on 1 September with delivery promised by 7 September, has no tracking, no delivery date, and customer service cannot even tell us where it is. We cancelled, but our money is still blocked because MediaMarkt says it may already be on the way.

No TV, no tracking, no refund yet – just a lot of wasted time and frustration.

They sold me a faulty product and they have refused to answer my written complaint for over a month. Basically they took my money and gave me a useless piece of garbage and they have no intention of rectifying the situation, so I have to assume that they did this on purpose. All this in the middle of the European Union.

I bought a brand new Braun 9660ccps shaver and received a used one. Contacted support right away with proof, and I got a bot reply stapling it like a normal return even though it's a hygiene product.
Fast forward THREE WEEKS, I'm currently on email 6 or 7 and they just keep bot replying to my emails. They literally don't read a word I write to them in emails.
We went from a normal return to not being able to return the product at all since it's hygiene product. Even though the product I received was USED and I have full proof.
NEVER, EVER use Mediamarkt, you WILL get scammed and end up having to keep a used, defective product.
They don't deserve to exist, stick to Amazon.

We were looking for a laptop and the best prices were at MediaMarkt. My daughter went in physically to one of the shops and got excellent advice from a customer service guy and then I was able to search online for comparisons. When we bought the laptop it was very easy. Went in store and picked up the last laptop (it was on sale). The service guy tried to sell us some extras but we didnt feel like it was a really hard sell.It was ok to say no.
Overall would recommend!

I bought Nintendo switch 2 with etc stuffes and I want them to put just the screen protector on that and contact the hotline and the holtline said will send them mail to put for u for free bcz I ordered over 600 euro
But the just lie and there all scammers was last time in my life to order something from like this bullshit company are employer are lier

Written in my opinions

I went to MediaMarkt in Tuebingen specifically to obtain a repair cost estimate for my HP laptop, because my liability insurance requires this document to process my claim.

I was informed that MediaMarkt does not provide this service for this HP laptop and that they could not inspect the laptop or provide a repair cost estimate.

This was surprising to me, as the majority of the laptops displayed in the MediaMarkt store were HP laptops.

media markt does not say anywhere you cannot buy google play card with a mediamarkt coupon, it lets you know in very small letters at the end when you want to check out you cannot do this and tells you to visit a store,wich i did only to get denied at the counter, i got a €50 coupon wich i do not wanna spend at mediamarkt at all since these @$$es stole €50 from me and is forcing me to use this money in their store no way of changing it back to so i might be able to still get what i WANT since it was a PRESENT for my BIRTHDAY, but no what did i expect, thanks media markt for this amazing birthday present and since i was unable to change this back i got a overpriced charging cable wich dont even function the way it should and your power bank is absolute trash worse experiance ever buying a power bank of 35 euro only to be outshined by a powerbank 10 yearss old holding only a quarter of the power but charging 4x faster thanks for the amazing birthday mediamarkt!!! im so happy i decided to do it this way but birthday ever (no present is better than letting yourzelf get scammed because you think stores can still be there for you ) i will never ever ever return to any mediamarkt store ..!..

I bought a fridge online last week. I had the chance to choose my slot for delivery, so I chose yesterday (10/08/26) between 14:00 and 20:00 h (and I took the day off work to be at home to receive it). This slot was confirmed and I received a link to follow the delivery in real time. The link worked until 15:05 (the exact moment when it announced delivery would happen), then stopped, and told me the order could no longer be found. I have no further updates. I called customer service, and they said I would get a new link to schedule the delivery again; instead of that, I got an email saying again the fridge was coming yesterday. It obviously did not. I sent a message to customer service with all the detailed information asking for updates on the whereabouts and delivery date of my fridge; what I received in response was a standard email saying that when my purchase were ready to be shipped I would receive an email with a link to choose my delivery slot. 24 hours after my expected delivery time, I still have no information. A second message to customer service has not been responded. It's like groundhog day, but with a paid fridge AWOL. This is simply ridiculous. Worst service ever.

Update on 12/08/2026: after not receiving any news from MediaMarkt, despite having sent three emails to customer service (and, let's not forget: the delivery was unilaterally cancelled without warning or follow-up information of any kind), I called again -- twice to get someone on the line. Now I have my delivery rescheduled -- for next week. So I will have to take another day off work and wait one week longer than agreed to get the fridge. Will they show up this time? What a cliffhanger.

Great support in choosing the best product, great prices too

Text:
When my washing machine was delivered
(Order No. 321456924_1 / Delivery Note ME 6
211205165.000), the technician refused to connect it because the thread was too short. The technician on site explicitly assured me that I simply needed to buy a tap extension and that MediaMarkt would then arrange a follow-up appointment free of charge.
I bought the spare part immediately. Instead of a follow-up appointment, I received a flat refusal via email, and the money for the service is simply being withheld! This is misleading to the customer. I demand a free follow-up appointment or a refund of the service fee!

Good service, it was busy so we had to wait some time but the service was fine

Wide rang of products with great customer support.
Great Customer assistance.

Update from my post!
Yesterday I received an email from them, that they have reviewed my refund case. I can personally visit the store to get my refund.
Context: We personally bought the item in MediaMarkt store. Delivery was on time unfortunately our electric meter cannot carry the stove power, so we have to return the stove ( Returning of product I suggest personally let the MediaMarkt Team handle it. On the scheduled day that they will take the product or item ask for a document as proof that they have taken the item or product)

Anyway, it took a lot of customer services talk and finally I decided to email the MediaMarkt in our place. Even this take so much time, upon reviewing my concern they have an immediate action and solution.

From countless refund tickets to finally MONEY REFUNDED!

KEEP YOUR RECEIPTS
GET A PROOF THAT ITEM WAS TAKEN BY THEIR LOGISTICS.
KEEP ASKING FOR UPDATES.

My experience was very bad, I had to wait for a long time to buy the phone because the staff of Media Market is not helpful at all, I told a staff member that I want to buy this phone, then she said that I sell only Samsung products… I said okay, then I started looking for another salesman but I was not able to find anyone quickly, even when I found one he ignored me, but when I tried to talk to him again he asked me to wait for 2 minutes, after making me wait for 2 minutes he started showing the product to the customer who came after me, that guy's name was probably Kevin. Finally I went to a freenet counter and that guy helped me, I thank this guy a lot, but the salesman of Media Market are not helpful at all.

Great Staff Worker's at MM

Alles ohne Probleme

Good staff, good service, good advice perhaps more smile on face it could bring to the client a best satisfaction.
The exception is the girl whom receive us (for our withdrawing) She was PERFECT and PROFESSIONAL

Two times rejected my order without any reason, blocked my money for few days due to refund. Terrible seller, would never recomend.