I have worked with TheraPetic for years, and the care and professionalism have never wavered. Their team treats every interaction like it matters, because to them, it clearly does. I trust this group... See more
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See what reviewers are saying
I have had ESA animals for years and finding a legitimate and trustworthy website seems to be hard to come by. Using this website was so simple with no hoops to jump through. Any questions I had were... See more
Company replied
Until I found TheraPetic I was struggling to find a doctor that would write the ESA letter for me to have my Conour Tango documented as a ESA. Within moments of accessing the website my sweet baby Ta... See more
I suffer from PTSD and because of your sight in a pinch I was able to travel with my dog as a therapy dog on the airplane which made a huge difference because I hate flying. I had just flown to Seattl... See more
Company details
- Mental Health Service
- Disability Services and Support Organisation
- Dog Trainer
- Holistic Medicine Practitioner
- Medical Clinic
- Mental Health Clinic
Written by the company
For 10 years, TheraPetic® Healthcare Provider Group has been the trusted nonprofit network for Service Dog and Support Animal documentation across the United States and Canada — serving over 50,000 individuals since 2016, all with pricing that has never increased. Founded by Dr. Patrick Fisher, PhD, NCC, whose doctoral research validated support animal intervention for anxiety, TheraPetic® operates as a network of 11+ independently incorporated 501(c)(3) nonprofit organizations. Every evaluation uses HIPAA-compliant clinical assessments reviewed by Licensed Clinical Doctors — not a chatbot, not a form, not an algorithm. Our three-step process is designed to be fast, compassionate, and clinically sound: complete a free 3-minute anonymous screening, receive an instant review, and get your documentation the same day. No unnecessary hoops. No hidden fees. In 2026, we're proud to mark our 10-year milestone with the launch of TheraPetic® App 3.0 — available on Apple App Store and Google Play — bringing our full documentation platform, HANK AI assistant, and client dashboard directly to your phone. We also launched a fully redesigned client experience at go.mypsd.org, making it easier than ever to access, manage, and renew your documentation. We're not a subscription service. We're not a tech startup. We're a mission-driven nonprofit that has spent a decade earning the trust of real people navigating real challenges with their animals. Every review on this page reflects someone whose life we were honored to be part of. Questions? Reach us anytime at help@mypsd.org or visit mypsd.org.
Contact info
1030 15th St NW, Ste 170, 20005, Washington, United States
- (800) 851-4390
- help@mypsd.org
- mypsd.org
4.8
Excellent
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I have worked with TheraPetic for…
I have worked with TheraPetic for years, and the care and professionalism have never wavered. Their team treats every interaction like it matters, because to them, it clearly does. I trust this group completely and recommend them without hesitation.
May 6, 2026
Unprompted review
Reply from mypsd.org
Years of trust mean the world to us. Thank you for sticking with us, and for noticing the thing we care about most: that every person on the other end of every email, every form, every call is real. That's why we show up the way we do. Recommendations like yours are how a small nonprofit keeps going for 10 years. Grateful for you. 🐾
— The TheraPetic® Healthcare Provider Group Team | mypsd.org
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Was skeptical but very surprised with…
Was skeptical but very surprised with how efficient everything was! This was legit. Therapetic was quite helpful. I def recommend them.
April 16, 2026
Unprompted review
Reply from mypsd.org
Thank you so much for giving us a chance — and for sharing your experience! We know skepticism is completely reasonable, which is why we've spent 10 years building a process that's transparent, clinically sound, and genuinely fast. So glad it delivered for you. Welcome to the TheraPetic® family! 🐾
— The TheraPetic® Healthcare Provider Group Team | mypsd.org
Reliable service
"I was very skeptical about doing this online. But,Therapetic provided a smooth, professional experience with clear communication and compassionate support. Highly recommend for anyone needing reliable mental health documentation and service animal guidance."
February 8, 2026
Unprompted review
Reply from mypsd.org
Thank you so much for sharing your experience! We completely understand the initial skepticism — it's actually one of the most common things we hear, and we take that seriously. That's exactly why every evaluation is conducted by a Doctor, not an automated system or a simple form.
We're so glad the process felt smooth and that our team was able to provide the compassionate support you deserved. After 10 years and over 50,000 people served, reviews like yours remind us why we do what we do.
Welcome to the TheraPetic® family! 🐾
— The TheraPetic® Team
Simple and Easy
I have had ESA animals for years and finding a legitimate and trustworthy website seems to be hard to come by. Using this website was so simple with no hoops to jump through. Any questions I had were answered quickly and I was surprised at how easily I was able to navigate through the process. I will be continuing to use this service and highly recommend them to anyone in need of future service animal documentation.
February 15, 2026
Unprompted review
Reply from mypsd.org
Thank you for sharing this — we know trust is everything with services like ours, so it truly means a lot. We've spent a lot of time listening to clients' feedback. We’re glad the process felt simple, responsive, and easy to navigate, and we really appreciate your continued support and recommendation.
I was initially hesitant about using an…
I was initially hesitant about using an online service, but TheraPetic exceeded my expectations. The entire process was seamless and professional, with clear communication and genuinely compassionate support throughout. I highly recommend them to anyone seeking dependable mental health documentation or guidance for a service animal.
February 3, 2026
Unprompted review
Reply from mypsd.org
Thank you so much for your kind words — we truly appreciate your trust in TheraPetic. Our goal is always to provide clear, professional, and compassionate support, and it means a lot to know your experience reflected that. We’re grateful for the recommendation and are always here if you need anything in the future.
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Product does not work or last as long…
Product does not work or last as long as stated
May 22, 2024
Unprompted review
Reply from mypsd.org
Thank you for your feedback. We are sorry to hear the product did not meet your expectations. Our team would be happy to review the issue and determine whether the item may be defective or if a replacement is appropriate. Please contact our support team at Help@myPSD.org, so we can assist you directly.
Doesn't respond, just a pdf
Doesn't respond, doesn't give pet registration number it implies it will give to verify the dog.
Just gives you a pdf saying you need a ESA.
November 26, 2023
Unprompted review
Reply from mypsd.org
Thank you for your feedback. We believe this review may reflect a misunderstanding about the type of service we provide.
TheraPetic® Solutions provides clinical evaluations and documentation from licensed healthcare professionals. We do not issue or advertise “pet registration numbers,” as such registries are not recognized under federal disability law.
Our service involves evaluation and documentation rather than registry listings, and many clients receive their documentation in secure PDF format. If this reviewer is a client and would like assistance reviewing their account or documentation, we encourage them to contact our support team directly at Help@MyPSD.org so we can clarify any concerns.
One the one hand they say this
One the one hand they say this:
“Don't be fooled by fake sites! The so-called emotional support animal registration AND certification in Canada does not exist.
No law requires you to register your ESA or to get them certified. Be sure to stay away from any company trying to sell you an emotional support animal certification in Canada.
To get an emotional support animal in Canada, all you need is an emotional support letter issued by a licensed mental health professional. This letter will disclose all the information about you as the owner and why you need an emotional support animal.”
But then they’re happy to sell you something for $200. It doesn’t make any sense. Run in the other direction
December 19, 2022
Unprompted review
Reply from mypsd.org
Thank you for your feedback. We believe there may be some confusion about the service we provide.
Our organization does not sell or promote “ESA registrations” or certifications. As noted on our website, such registries are not recognized under Canadian or U.S. disability law. Instead, our service involves a clinical evaluation process with a licensed professional, which may result in documentation when clinically appropriate.
The fee associated with our service covers the evaluation process, administrative processing, and documentation preparation. It is not a fee for “registering” an animal.
We are committed to educating the public about the difference between unrecognized registry websites and legitimate evaluation-based services. If the reviewer would like us to review their concerns directly, we welcome them to contact our support team at Help@MyPSD.org.
Good luck finding anything
The website is always changing and I find it impossible to find where you log in and where my paperwork is. Once I find my paperwork I find it hard to change the 'attention to' at the top.
April 13, 2020
Unprompted review
Reply from mypsd.org
Thank you for your feedback. Since the time of this review, our platform has undergone a complete redesign with a new user interface and updated client dashboard to make accessing documents and account features much easier.
We have also introduced improved navigation and account tools to simplify login and document management for clients. If any user ever has difficulty accessing their documents, our support team is always available to assist.
We continuously improve our platform based on user feedback and appreciate comments that help us make the experience better.
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SCAM NOT REPLYING MY CALL NOTHING
SCAM NOT REPLYING MY CALL NOTHING! SCAM AND MY ANXIETY IS KILLING ME. SCAM SCAM SCAM SCAM.
December 30, 2019
Unprompted review
Reply from mypsd.org
We take concerns like this very seriously, however we are unable to locate any customer record associated with this review based on the information provided.
Our support team responds to all client inquiries and is always willing to assist. If this reviewer is a client, we encourage them to contact our support team directly at help@mypsd.org so we can review the matter and provide assistance.
To follow up on my previous post
To follow up on my previous post.
This company is NOT a scam.
I didn't realize the turn around time and was panicking I spent money on a company that was not going to help
My experience hours later was much different. They are responsive, courteous and thoughtful.
I received my certificate and after communications through them realized my panic was just that (damn anxiety).
Please give yourself time when booking a flight so you don't do what I did!
Definitely would recommend 😁
August 7, 2019
Unprompted review
Great support and super friendly
Great support and super friendly, I learned a lot from them!!
A~
June 21, 2019
Unprompted review
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I think thats its amazing
I think thats its amazing, you can find out what you need and more to help fellow Canadians.
June 15, 2019
Unprompted review
Flawless service
Flawless service. The cheapest one out there. Very responsive customer service.
June 11, 2019
Unprompted review
Really great !
Great, easy and quick service ! They were really helpful and professional. I travelled with my esa dog in many countries because of them.
June 10, 2019
Unprompted review
Reply from mypsd.org
We are very appreciative of your review and taking the time share your experience to help others!
paperwork worked great for my flight!
June 7, 2019
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Can’t wait to get my package!
June 4, 2019
Unprompted review
Reply from mypsd.org
Thank you for your support to TheraPetic. We are excited for you to use our service!
So happy to have become a member
June 3, 2019
Unprompted review
Reply from mypsd.org
We appreciate your support and review of TheraPetic. We are here to assist you through the process, so please let us know if you need any assistance.
Your service is amazing
Your service is amazing, super quick and professional. Thank you for helping me get my dog certified, it has meant the world to us! I had a few questions and they were answered in a timely manner also. I really feel you care so thank you so much!
June 3, 2019
Reply from mypsd.org
We are incredibly grateful for your kind review and feedback. Our goal is to be the best and serve our clients with exceptional support and timely responses. Please know we are always here to support you.
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