myfolie GmbH Reviews 

Service is horrible :(

After sending the files online, i got an automated message that a vector file is missing. This is after I had sent it.

So i sent again,
And got the same message again - a day later.

Then again. With the same exact message and no response to the fact that i have tried twice already.

So i tried using their service paying 9 euro for them to create the file, only to wait another day for them to tell me it will be 20 euros.

This is when i asked to cancel the order since like i have emailed them before and explained - I had limited time to complete the order. Now due to slow service and lack of communication there was no chance to get the order in time.

When i asked to cancel I got a cold response that this was my responsibility and they will not cancel.

I am a business owner myself and well aware of customer support and service , this was disgraceful and practically unimaginable.

I don't care about the money - I just hope other people will not use this service and get dissapointed and frustrated like i did.

I do not recommend this online portal.

Worst customer support ever. My order has been in process for 12 weeks and I only get the standard chatbot responses. 60 euros down the drain for 3 foil prints.

I took them over three weeks for the shipment and finally the shipment was lost on DHL, you only get an automated email nobody helps you awful

Worst company ever..falsche produkt and totally no answer to mails when you claim about it..
Be aware ,dont choose them!

Everything went well, however, the delivery took a little longer than I expected.

I paid for express production and shipment + check of my uploaded file. I did not get any info along the way, if my files were fine and no info about shipping. I contacted them several times and didnt' get any response on my customer service request either. The entire shipment was delayed and arrived after the event the foil was intended for. What a waste!

A month after my order, and weeks after answering some messages about correction, my order is nowhere to be found, still stuck in pre-production, no answers from support and no direct way to contact them. Asked for a refund which they haven't processed or even answered in written form.

This company is a scam. Paid and nothing delivered, also no answers to my emails.

This was my first time using you, and I can honestly say I'm completely satisfied.
I received the products I ordered on time, exactly what I wanted, and the quality even exceeded my expectations. The material is extremely sturdy, the colors are beautiful, and the graphics are impeccable.
I'll be back for any future needs. Guaranteed!

They are very profesional with fast delivery and good materials

They collect money and there is no delivery. No refund either. I ordered at the 18th of may. After a month I asked and I got the answer, that something was wrong with the production, but it will come. Now I get no answer, no possibility to phone. So, don't trust this shop!

This is a very bad company.They collect money an there is no delivery. No refund either

I’m sharing my experience with Myfolie GmbH so that other customers can make informed decisions before placing an order.

Timeline of Events

29 May 2025 – Placed an order for €362.83 via myfolie.com. Received confirmation, which included detailed information about their cancellation policy.
"Cancellation policy
(1) right of revocation
You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.
In order to exercise your right of revocation, you must inform us (myfolie GmbH, Von-Stauffenberg-Straße 27, 82008 Unterhaching) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period."

30 May 2025 – Submitted my first support ticket regarding product colors and file checks. No reply.

2 June 2025 –
• Sent a detailed cancellation request by email to multiple company contacts, including upper management.
• No response to any tickets or emails.
• Received only an automated email asking for “feedback” to proceed with production.

19 June 2025 – Sent another formal cancellation to support, CEOS and another ticket asking for a refund and cancellation.

24 June 2025 – Myfolie refunded €43.70 for one item without explanation. The remaining €319.13 was not refunded.

24 June 2025 - Again sent emails and submitted a ticket asking for a refund and cancellation.

4 July 2025 – Received an email from Myfolie saying, “Gute Nachrichten! Ihre Bestellung ist auf dem Weg zu Ihnen” (“Good news! Your order is on its way”), despite multiple cancellation requests.

6 July 2025 – Filed a chargeback with my bank.

7 July 2025 – Management emailed claiming the parcel was returned undelivered and requested payment of €319.13, citing §312g German consumer law.

Outcome
1. My bank ruled in my favor.
2. I received a full refund of €362.83.
3. I also filed a complaint with the European Consumer Centre (ECC) so they could review the case further.

Takeaway for Other Customers
1. Always document everything — emails, tickets, and receipts.
2. If you face issues, contact your bank promptly to understand your rights.
3. Consider reaching out to the ECC if you’re in the EU and dealing with cross-border disputes.

I wrote to them on May 14th. They were supposed to respond within 72 hours. I received their response on June 4th. I had inquired about some specific samples, but customer service responded to something I hadn't asked about. This isn't the first time I've contacted them. The first time, it took about one month to get a response to my question.

Worst customer experience I've ever experienced.

Zero dot zero responses to emails. I received my order, but one foil was damaged. After three mails still no reply.

Great Decals, Delay on production, clear and ready comunication.
My order has been delivered with a delay of 15 days due to ruined batch (they wrote me this)
After all the decals come perfectly as my expectation.
Good to me!!!!

Paid but not delivered. Do not buy at this company.

I returned my order but never get my money back. At first i was told that I need to pay for the cost of returning it. Fine, I did it. I got the notification from the post service that the goods were delivered and were accepted by an employee. However until this day, I have never received any cents from my order. Tried to reach customer service, no result. Just reached stupid machine and never a real person. Emailing also is not an option. Just buy your stuff somewhere else and save your sanity. Never ever again!

They supposedly sent my order but it never arrived. Customer service its dead. They stop responding after one answer. Now I don't have my order, I don't have my money. Please avoid at all costs