Musabela Reviews 

VERY POOR QUALITY!
The quality of the sandals is so poor the sandal is very narrow and extremely uncomfortable.
No answer on any of my emails for return and refund therefore I’m out $55.90. I will never refer Musabela company to anyone. My order # 185250, which I sent with each email only to be told no order #.
Companies like this are Criminal!

This was the worst shopping I ever had. It took more than a month received the shoes, the shoes was wrapped in a plastic bag. No shoe box. It was a wrong size. I contacted the company for return or exchange. Their response was automated and keep receiving the same massage. I recommend never buy anything from this place. Awful. Even one star is too much for them.

Shipping takes 6 weeks??? Sizing is way off, very very narrow shoe even though it says wide width. Very very very uncomfortable and the website says 30 day money back guarantee,,,, that's wrong, because when you go to return, its next to impossible because the shoes can not be wrong, need to be in perfect condition,,,, so don't trust their guarantee, no response if you reach out to them,,,,,,, very very bad company,,,, don't waste your money

I ordered online and canceled the same evening within an hour. The company shipped anyway refusing all email requests for customer service. It cost me $17 to ship the order back and multiple emails with my bank to get a provisional credit and refund. Very bad business practices...and awful product quality. Buyer beware.

Took thirty days for thim to say they sent my shoes, then they say they were delivered and they never were now.I can't get my money back out of 'em, and I don't have my shoes. Scam

I lost $59.95 for a pair of shoes, plus 16.95 to return them. I have all the documentation plus emailed them many times, plus a letter . NOTHING! They always say in the email that we are sorry and want to ensure your complete satisfaction.
I will never recommend this company and will never use them. They're not trustworthy
03/18/2026 order #165488

Still waiting for my refund. Their unresponsiveness is highly suspect. I've sent all information regarding confirmation of return, shipping, tracking, delivery, requested code and order numbers NUMEROUS TIMES and only received a standard template reply.
The product received was not as shown in ads, poor quality, and risks for falling with slippery sole construction.
Can they be prosecuted?

We received two charges recently on our credit card that we do not recognize. When I tried to view the website, it was blocked on all three of my browsers. Both charges were the same day for what was supposedly orthopedic shoes which neither of us wear. I disputed the charges with my CC Company.

Absolutely the worst company I ever dealt with. Thetold me to return the shoes and it cost me $20 to ship them back that was two months ago. Every time you email them you get the same response they are working on correcting the problem . I believe it's a AI generated message which is sent to everyone . Im out my original purchase price plus my $20 shipping fee and they got their shoes back for free.

Be careful with this company. I think their products are just a front to get money from people and when it is returned, the possibility of getting a refund is far then nil.
I was ordering Brooks Ghost shoes as prescribed by my doctor and their ad showed up showing how it is up to par or even better than top brands like Hoka and Brooks at half the cost. I ended up ordering and it defaulted on their promo buy one and get half off on second.
After over a month til I received and it was not at all as claimed to be, I returned but still waiting for refund and it’s been over 3 weeks!

They are thieves. Major delivery issues, and after cancellation, the shoes arrived. I was told where to send them (Chino, CA.) for a refund. Stay away from these people unless you want to give your money away. Until my drama and follow-up, I had no idea they were an import company.

Shoes worst fit walked in them around inside my house contacted company they told me where to ship them back over 20 days ago I did this yet every time I try to write them all I get is there automated response I want my refund I have been more than patient

I returned the shoes in perfect unused condition immediately. I have been trying to get a refund. All I get is the same email responses that do not address my request for a refund. I think Musabela is dishonest.

The wrong Size shoes delivered sent several emails not one question answered no us website so can't be returned multiple emails I would say it's a robot message everyone gets same answer not happy with service overpriced rubbish

The company has a good product. However, if there is any issue that arises, such as your shoes didn’t fit properly, that is when the headache for the customer begins. It doesn’t matter how many e-mails you send them, they will always send back automated messages, each and every time. I returned a pair of shoes, which they have not acknowledged receiving even though I have evidence that the product was returned to their warehouse, and I have very little hope that they will be exchanged or that my account will be reimbursed. Unfortunately for Musabela, I will no longer be doing business with them.

I had ordered a pair of sneakers for my wife and I. They did not fit, so I returned the sneakers via the instructions they gave me. I completed the purchase on Apr 23 2026 via Affirm payments. It is now June 7 that Musabela USA has not resolved this issue.

I should have read these reviews not theirs. They take down the negative reviews and that’s illegal so I heard because I wrote a negative review and it is no where to be found. .
Sadly, I bought 2 pair. They are the most uncomfortable shoes I have ever worn. The padded sole inserts are the worst, they don’t fit well, no arch support and provide no cushioning.
I have tried to return the shoes to get a refund and got no where. I filed my complaint 4/12, 20 days after I got the shoes with 3 follow up to no avail

I bought 2 pairs of shoes on May 12 I have not gotten them or heard from any One about the order They have been charge to my credit card I would like to get the shoes or a refund

I give them an F in every area. I returned two pairs due to size and requested a refund to my credit card. UPS VERIFIED they were delivered to the warehouse on April 6,2026. Only receive canned responses when I ask why I haven’t received a refund as it has been nearly two months ,no refund has been received. Tried calling phone 334-345-2394 which is non working.
BUYER BEWARE DO NOT WASTE YOUR MONEY,

I returned two pairs of shoes. The shoes had a terrible oder and I received two black shoes when I ordered one black and one red. After several emails and more than five months I have not received a refund. All I get is an email that states how sorry they are and the address to return the shoes. I did that months ago! NEVER buy from this company as they are thieves that will keep your money and their products are crap. I have reported them to several agencies in the hope that this company is closed down for good. Don't buy from them!