Most outbound orgs split themselves into high volume generalists or low-activity specialist
This is largely a function of the infrastructure available to BDR teams at scale; the role is highly dependant on evolving datasets, yet there’s often very little exposure to system config on the frontlines
In practice, this means the average team is forced to make a major tradeoff: focus on volume while throwing key data to the wayside, or dedicate time to sifting through high-value information while sacrificing speed to action
While some teams are advocating for change here (investing more systems resources at the lower rungs of the revenue org), new pains are emerging as highly composable data tools require a ton of admin work, and out-of-the box solutions for signal delivery leave some to be desired
I felt these pains personally as we scaled our team. I'm handling segmentation, list building, enrichment, and qualification before passing off batches of records to our reps. The sheer amount of data and duplicative work was driving me nuts and my stack was missing mappings to the CRM and creating a ton of junk (having Ryan on slack happens to be an excellent dupe-tracking automation)
Stepping back from the situation for a moment, the majority of this work takes place one of two supersets; data aggregation and record orchestration. Up until this point, I had overdeveloped the aggregation piece (aka my Clay instance) and was neglecting reliable pipelines for orchestration of records across teams and tools
This started to show cracks once our BDR team hit velocity and began consuming more data, faster. It quickly it became obvious that in order to provide the same attention to detail on the preparatory steps of the workflow, I needed to abstract away as much routing and record orchestration logic as possible
I’m consistently returning to Default to handle high-volume workflows creating, enriching, updating, routing, and sequencing records at scale
Attached is a workflow receiving payloads of ICP startups that visit our site, with qualification in place to decide whether we’re assigning a lead to a rep for manual outreach or auto-enrolling them into a sequence with AI copy
I’m hosting a webinar on Tuesday Dec 16th to review this along with some other outbound flows we’re running - deanonymized traffic qualification and assignment, deep CSV list parsing, and automated task creation from gong call triggers
Link in the comments to sign up 😁