Ross McCulloch
Camberley, England, United Kingdom
4K followers
500+ connections
4K followers
500+ connections
About
Commercially driven Customer Success leader with 20+ years in SaaS and enterprise…
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4K followers
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Ross McCulloch reposted thisRoss McCulloch reposted thisIn a digital environment where trust is increasingly critical, IDC brings new clarity to what defines it. With the inaugural Enterprise PC Trust Index, IDC continues to deliver perspectives that help organizations navigate the complexities of trust across Security, Privacy, Compliance and ESG. Based on insights from over 1,000 enterprise decision-makers, the study reinforces that trust must be built on tangible, measurable actions, not just concepts. Explore the findings: https://ow.ly/jSH230sMC4V
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Ross McCulloch shared thisGreat insights from IDC. Even with uncertainty ahead, it’s clear IT spend is holding strong. Modernization and resiliency aren’t “nice to have” anymore; they’re essential to staying ahead. Rick Villars Stephen Minton https://lnkd.in/grWJK6bw
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Ross McCulloch shared thisIDC Publishes New, Actionable AI Research at Annual ‘Directions’ EventIDC Publishes New, Actionable AI Research at Annual ‘Directions’ Event
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Ross McCulloch shared thisReposting to the CS Network!Ross McCulloch shared thisHey Friends & Network. I’m seeking new opportunities! 🚀 As an accomplished Customer Success & GTM Leader with 15 years of experience scaling SaaS, AI, and eCommerce businesses globally, I'm passionate about driving net revenue growth, profitability and solving for complex business needs. My expertise spans building & leading high-performing teams, strategic leadership, go-to-market strategies, and fostering exceptional customer growth, satisfaction, and retention across EMEA, North America and Asia Pacific. If you're looking for a leader who can deliver tangible business outcomes, then I would love to connect. Thank you for reading & sharing 🙂
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Ross McCulloch posted thisWe are excited to unveil #IDCTechMatch, our new product that redefines how businesses approach #softwareprocurement and technology adoption. Whether you're looking to upgrade your infrastructure or implement a cutting-edge software solution, IDC TechMatch is your trusted guide in this journey. By combining expert analysis with advanced algorithms, we empower decision-makers to make smarter #softwareselection and #ITprocurement choices. Ready to transform your tech strategy? Get started with IDC TechMatch today! [ IDC #IDCTechMatch https://lnkd.in/e2SX4pUF
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Ross McCulloch reposted thisRoss McCulloch reposted this🌟IDC Directions 2025 new keynote speakers announced!🌟 🚀 Join us on April 2, 2025, in San Jose, California to explore AI strategies, network with 75+ IDC analysts, and hear from exciting speakers. 🔗Learn more - read the release: https://ow.ly/YG8j50UYxmp 📅 Register today: https://ow.ly/Rzhw50UXYHS
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Ross McCulloch reposted thisRoss McCulloch reposted this🚀 𝗘𝗠𝗘𝗔 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗛𝗶𝘁 $𝟭.𝟮 𝗧𝗿𝗶𝗹𝗹𝗶𝗼𝗻 𝗯𝘆 𝟮𝟬𝟮𝟴 🚀 New IDC research projects EMEA digital transformation spending will reach $1,201 billion by 2028, growing at 15.8% CAGR. AI investments are fueling this growth, with 99% of EMEA CEOs prioritizing GenAI initiatives. 🔗 Read the full press release: https://lnkd.in/d7naNTxZ #DigitalTransformation #AI #GenAI Erica Spinoni Giulia Carosella Angela Vacca Neli VachevaIDC Says EMEA Digital Transformation Spending to Exceed $1,200 Billion by 2028, Driven by AI and Industry-Specific InvestmentsIDC Says EMEA Digital Transformation Spending to Exceed $1,200 Billion by 2028, Driven by AI and Industry-Specific Investments
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Ross McCulloch reposted thisRoss McCulloch reposted this📣 the #CIO100UK relaunches with a new application process and awards, supporting a more inclusive approach with the goal to celebrate and showcase all talent. Here is an overview of the changes that have been put in place. Thank you very much to our judges, advisory board and focus groups for guiding the CIO team in how we can improve the awards. A key change is that now the awards will be in a two phase approach with the inclusion of video entries, interviews and the opportunity to put other candidates forward. I have shared an overview of the changes here >> Applications open in March and look forward to reading them! #CIO100 #Awards #Leadership #diverysityandinclusion #techleadershipThe CIO 100 UK Relaunch: Honoring Innovation, Inclusivity, and Leadership in TechThe CIO 100 UK Relaunch: Honoring Innovation, Inclusivity, and Leadership in Tech
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Ross McCulloch liked thisRoss McCulloch liked thisContext is one of the hardest unsolved problems in enterprise AI. Excited to announce that HipAI has joined Tribe to help us solve it. A model can read every policy, contract, and decision a company has on file. It still doesn’t know why a decision was made, when a rule stops applying, or what changed after the document was written. Most of the knowledge of how work gets done lives in people’s heads. Without it, agents stay limited to narrow tasks and ultimately the value will be incremental. When that context stays current, every correction makes the system better and organizational judgment starts to compound. At Tribe, we see this problem across all enterprise workflows. Most AI work gets rebuilt from scratch every time. To meet the market demand, ours needs to compound instead. We exist to help enterprises take bigger swings with AI, and context is what makes those swings possible. We’re going all in on the context layer for enterprise AI and bringing the right people with us. More details 👇
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Ross McCulloch liked thisRoss McCulloch liked thisThis week it was a pleasure to visit Western Motors Group Galway and attend the Volkswagen Group Ireland working Group. 🚗🤝 On behalf of Keyloop big thank you to the team for their kind invitation and warm hospitality. Meetings like these are invaluable in keeping relationships strong, sharing ideas, and working together to drive continuous improvement across the network. 💡📈 It was also fantastic to see the 2015 Volkswagen XL1 up close – a truly remarkable piece of engineering. With only 250 ever produced worldwide, it’s one of the rarest Volkswagens ever made. 🌍✨ Thank you again to everyone involved for a great few days. Looking forward to the next one! 👏
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Ross McCulloch liked thisRoss McCulloch liked thisWhom does your EMEA leader report to? Nine times out of ten, the answer is a VP of Sales in the US who has never closed a deal outside North America. Nobody designs this on purpose. It happens because EMEA starts as a region, not a business. One rep, then three, then a country manager, and the whole thing stays plugged into the org chart where it began, under whoever was running sales when the first European deal came in. Then the mismatch shows up in the weekly. Your EMEA lead says the deal will take seven months. His manager hears sandbagging. He says the Betriebsrat has to review it. His manager hears an excuse he has never had to make. He says he needs a German entity, local invoicing and a data centre in Frankfurt before enterprise converts. His manager hears cost, in a quarter where cost is the thing being cut. That is not a communication problem you fix with a better QBR. It is structural. A manager can only evaluate what he has personally lived. Everything else gets graded against the one market he knows, and Europe loses that comparison every time, on the same slide, forever. The companies that get this right do one of two things. They give a European a real seat on the exec team, or they make the US leader spend enough time in market that his instincts stop lying to him. The most common reason a US company fails in Europe is not the product, the pricing or the reps. It is that the person deciding whether Europe is working has never worked there. Where does EMEA sit on your org chart, and whom does that person answer to?
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Ross McCulloch liked thisRoss McCulloch liked thisI just noticed a competitor copying me. Same language, same frameworks. All clearly taken from my content. At first, I was p*ssed. Really p*ssed. Then I calmed down and remembered copying is the sincerest form of flattery. The irony is this person almost certainly sells more executive coaching than I do. And yet…they feel the need to copy me. That tells me all I need to know about the substance behind what they do and their conviction in it. They can rehash and repeat what they see on the surface, but they'll never be able to go deep, because they don't understand the thinking and lived experience behind the frameworks. I’ll take my substance over their sales any day. They can print the picture, but they can’t paint it.
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Ross McCulloch liked thisRoss McCulloch liked this🔴 Your Umbro Third Kit for season 2026/27 The kit design brings one of the club's most memorable looks back into the spotlight. Inspired by the iconic red of the 1994/95 away shirt, it reworks a classic for today, combining a recognisable design with a modern finish for the season ahead. ⚫ Shop online and in-store now: https://lnkd.in/gc_YEXwD
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Ross McCulloch liked thisRoss McCulloch liked thisGrateful and happy to celebrate my 20 years anniversary at Qlik
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Ross McCulloch liked thisRoss McCulloch liked thisI’m excited to share that I am starting a new chapter as a Customer Success Manager at Salesforce! I have always admired Salesforce’s culture of innovation, its Ohana values, and its unwavering commitment to customer success. I’m thrilled to join such a talented team and look forward to helping customers drive transformation and achieve meaningful business outcomes. A huge thank you to everyone who has supported me throughout my career journey so far. I’m excited to connect with new colleagues, customers, and partners in this next chapter. #Salesforce #CustomerSuccess #NewJourney #CareerUpdate #Ohana 【キャリアのご報告】 この度、SalesforceにCustomer Success Managerとして入社いたしました。 Salesforceが掲げるイノベーションや「Ohana（オハナ）」の価値観、そしてカスタマーサクセスへの強いコミットメントに以前から深く共感していました。この素晴らしいチームの一員として、お客様の変革とビジネス成果の実現をご支援できることを大変嬉しく思っています。 これまでのキャリアを支えてくださったすべての皆様に、心より感謝申し上げます。新しい環境で多くのことを学びながら、お客様やチームに貢献していきたいと思います。 今後ともどうぞよろしくお願いいたします！ #Salesforce #カスタマーサクセス #転職報告 #キャリア #Ohana
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Ross McCulloch liked thisRoss McCulloch liked thisJune 1st, 2016. I was with a customer together with Bastian Friedel when we found out: Salesforce acquires Demandware. It’s been a wild decade in the commerce space since that day. We’ve made great decisions, we’ve made bad ones. And being honest, we even lost some traction along the way. But we pivoted and doubled down on our commerce investments. Looking at where we are today, the Commerce portfolio is stronger than ever, our roadmap is filled with innovation, and I couldn't be prouder to be a part of this journey. A massive thank you to our amazing customers, our partners, and the entire Salesforce community who has stood behind Salesforce Commerce in the last decade. The best is yet to come.. ✨ #Salesforce #CommerceCloud #Demandware #ECommerce #Innovation
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Samuel R.
Post 12/30 🚀 The first time I had to push back on pricing, it felt uncomfortable I worried I’d damage trust I worried I’d lose the account I worried the relationship would change What actually happened: The conversation became more honest Expectations became clearer The relationship improved The customer didn’t push back because of the price They pushed back because they finally understood the value and the boundaries 📈 Customers don’t expect discounts by default They expect clarity, consistency, and fairness When pricing is avoided, tension builds quietly When pricing is addressed early, trust compounds Avoiding pricing conversations creates more risk than having them Clarity is what protects the relationship long term #CustomerSuccess #AccountManagement #PostSalesRevenue #NRR #Retention #Expansion #Pricing #RevenueLeadership
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Curvo.ai
Is it the death of the BDR? Fascinating debate as we all drive more pipeline how will that change with increasing demand for relevancy and personlisation. Listen to the reel or full episode from the latest episode of Funnel-vision (link in comments) Upcoming episodes include AI outbound CEO, Procurement VP - yes really and branding expert - how to stand out from the crowd. Don't miss out to subscribe register at https://lnkd.in/ebVpJuDs
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Serge Everarts
Interesting post ! The strategy of Salesforce behind those recent 3 acquisitions is to be able to reduce frictions in existing processes and legacy applications. ‘Supply chains and backoffices would seem to be rich environments for AI agents. nothing is more antique, point-and-click (if even), tedious and manual than rummaging ERP, Excel, email etc.’
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