نبذة عني
Customer Success & Support | SaaS | Start-up
20+ years in Customer Success and…
مقالات Oliver
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9 things you need to measure in Customer Support
9 things you need to measure in Customer Support
Customer support is a critical aspect of any SaaS (Software as a Service) business. In the competitive world of SaaS…
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Chalk up a Win-Win with Customer Training
Chalk up a Win-Win with Customer Training
The experience economy has changed the way businesses compete. Today, good experiences are table stakes - it takes…
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4 Essentials for your customer surveys
4 Essentials for your customer surveys
I recently hosted a session at the CallidusCloud C3 conference at the beautiful Wynn hotel in Las Vegas with my…
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5 rules to optimize ROI on Customer Feedback
5 rules to optimize ROI on Customer Feedback
Hello, one of my roles at Clicktools is to help Customers get value from our products so I thought I would highlight 5…
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My own Customer Success Manifesto
My own Customer Success Manifesto
Hi all, I'm sure everyone has some guidelines they live and work by. I'm having a thoughtful afternoon partly because…
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Customer sentiment can drive an Easy and Enjoyable Customer Experience.
Customer sentiment can drive an Easy and Enjoyable Customer Experience.
A little knowledge goes a long way — especially when it comes to customers. In fact, knowing customer sentiment before…
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النشاط
٦ آلاف متابع
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Oliver Taylor أعاد نشر ذلكCome join our team!Oliver Taylor أعاد نشر ذلكLooking for an incredible opportunity to join a growing organization? Litmos is #hiring a Senior Product Manager. Come join our fun, inclusive, and impactful team! #LitmosIsHiring #Litmos Click here to apply: https://lnkd.in/gzFAdiGG Click here to learn more about our organization: www.litmos.com/company
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Oliver Taylor شارك ذلكAI readiness isn't a sprint or a training course. It's three different skill sets for three different kinds of work change. Most organisations are treating it as one problem.Oliver Taylor شارك ذلك🎯 95% of CHROs have active AI initiatives, but 51% of CIOs say the skills are evolving faster than talent supply can keep up. Most organizations have the strategy figured out, but not the team to execute it. Gartner calls it an AI skills readiness gap. Simply put: you can't execute what you haven't built capability for. So the question isn't whether you have an AI plan. It's whether you're building the capability to actually execute it. See the research → https://lnkd.in/gajuz95N #SkillsGap #FutureOfWork #TalentDevelopment
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Oliver Taylor أعاد نشر ذلكOliver Taylor أعاد نشر ذلكAll-expenses-paid trip to DevLearn in Las Vegas? Yes, please! 🏆 The 2026 Lenny Awards are open, and the prizes are too good to pass up. Grand prize: Your spot at DevLearn Nov 4-6. Plus a professional video of your win, an exclusive winners dinner, custom trophy, and a press release announcing your success to the industry. New categories. Shorter application. Bigger wins. Submit your application now: https://lnkd.in/gVuJZKzU #LennyAwards #LandD #CapabilityBuilding
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Oliver Taylor أعاد نشر ذلكOliver Taylor أعاد نشر ذلك𝗟𝗶𝘁𝗺𝗼𝘀 𝗢𝗽𝗲𝗻𝘀 𝗡𝗲𝘄 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗖𝗲𝗻𝘁𝗿𝗲 𝗶𝗻 𝗣𝘂𝗻𝗲, 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗶𝗻𝗴 𝗜𝘁𝘀 𝗜𝗻𝗱𝗶𝗮 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗣𝗿𝗲𝘀𝗲𝗻𝗰𝗲 Pune continues to emerge as a preferred destination for 𝗴𝗹𝗼𝗯𝗮𝗹 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻, with Litmos, a global learning management and learning acceleration platform, opening its new 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗖𝗲𝗻𝘁𝗿𝗲 𝗶𝗻 𝗣𝘂𝗻𝗲. The new centre marks an important step in Litmos’ India journey and is designed to strengthen the company’s global engineering capabilities while tapping into 𝗣𝘂𝗻𝗲’𝘀 𝘀𝘁𝗿𝗼𝗻𝗴 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘁𝗮𝗹𝗲𝗻𝘁 𝗲𝗰𝗼𝘀𝘆𝘀𝘁𝗲𝗺. According to Sarabjeet Singh, 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿, 𝗜𝗻𝗱𝗶𝗮 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝘁 𝗟𝗶𝘁𝗺𝗼𝘀, building the Litmos India presence has been a true #OneLitmos effort from bringing together the right talent and building the team to creating the culture and establishing Pune as a strategic engineering hub for Litmos. The support and confidence from Litmos’ global leadership team has played an important role in enabling the India team to think bigger about what can be built from Pune. With Litmos serving 𝟭𝟭,𝟬𝟬𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝟭𝟱𝟬 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀, the Pune centre adds another important global technology capability to the city’s growing GCC ecosystem. 𝗣𝘂𝗻𝗲 𝗶𝘀 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗶𝗻𝗴𝗹𝘆 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗮𝗻 𝗜𝗧 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗱𝗲𝘀𝘁𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗶𝘁 𝗶𝘀 𝗲𝘃𝗼𝗹𝘃𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝗮 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗵𝘂𝗯 𝗳𝗼𝗿 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴, 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗴𝗹𝗼𝗯𝗮𝗹 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴. The opening of Litmos’ Pune Technology Centre is yet another example of global companies investing in the city’s talent, technology ecosystem and long-term growth potential. 𝗢𝗻𝗲 𝗟𝗶𝘁𝗺𝗼𝘀. 𝗢𝗻𝗲 𝘁𝗲𝗮𝗺. 𝗢𝗻𝗲 𝗲𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗮𝗵𝗲𝗮𝗱. Eric Vermillion #PuneGCC #Litmos #LitmosIndia #OneLitmos #Pune #GCC #GlobalCapabilityCentres #Engineering #IndiaTech #Technology #Innovation #PeopleAndCulture #TechTalent #GCCNews
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Oliver Taylor شارك ذلكWhen workforce, customers, and partners are trained with equal rigor on a connected platform, capability accelerates across the entire business. https://lnkd.in/gZ7u3yGCTraining in Siloes? Here's What Learning Audience Gaps Cost Your Organization - LitmosTraining in Siloes? Here's What Learning Audience Gaps Cost Your Organization - Litmos
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Oliver Taylor أعاد نشر ذلكOliver Taylor أعاد نشر ذلك📆 2 days until ATD. Here's what's waiting for you at Booth 1939: → A live Litmos demo (the real thing, not a slideshow. → A session from Melissa Kruminas (VP of Learning Experience & Enablement) on why your best growth lever isn't sales — and what happens when you expand beyond internal training → Honest conversations about what's actually working in L&D right now 📍 Los Angeles Convention Center, May 17 - 20. We'll be easy to find – look for Lenny! 👀 #ATD26 #LearningAndDevelopment #Litmos
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Oliver Taylor أعاد نشر ذلكOliver Taylor أعاد نشر ذلكATD is around the corner — and we'll be there. 📍Come find the Litmos team at Booth 1939, May 17–20 in Los Angeles, CA. We're bringing demos, real conversations about training ROI, and a session from our own Melissa Kruminas on how learning drives adoption, performance, and growth. (🔗 See comments for link + session details!) Whether you're evaluating an LMS, rethinking your L&D strategy, or just want to talk shop — stop by. See you there. #ATD26 #LearningAndDevelopment #Litmos
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Oliver Taylor شارك ذلكThat's a wrap on #learningTechnologies! Thank you to everyone that attended the conference and stopped by to chat about outcomes and performance driven by learning. Litmos #learningDrivesPerformanceOliver Taylor شارك ذلكGreat couple of days at the Learning Technologies Event at ExCeL London 🙌 Brilliant to spend time with the team, meet so many new faces, and have some genuinely valuable conversations around how learning drives performance and the impact it can have across business’ and organisations. Events like this are always a reminder of how fast the L&D space is evolving and how important it is to keep pushing the way we engage, enable, and support customers. Big thanks to everyone who stopped by for a chat 👋 Already looking forward to the next one. #LearningTechnologies #Learning #Development #LMS #Events #Litmos
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Oliver Taylor أعاد نشر ذلكOliver Taylor أعاد نشر ذلكAnd just like that... Learning Technologies 2026 is a wrap! ✈️ Thank you to everyone who stopped by the Litmos booth, joined one of our sessions, or just said hello in the aisles. The conversations this year were some of the best we've had — honest, energized, and full of the kind of questions that remind us why this work matters. If you missed us, wanted to follow up on something from one of our sessions, or just want to connect with a Litmos team member — send us a DM. We'd love to continue the conversation. Until next time, London. 👋 #LTUK26 #LearningTechnologies #LandD #LearningDrivesPerformance
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Oliver Taylor أضاف إعجابًا إلى ذلكOliver Taylor أضاف إعجابًا إلى ذلكThis week’s Friday 5 is Kyle Kim, from the third most beautiful city in Canada. 😎 What's your role at Litmos? Director, GTM Strategic Analytics Where are you based? Toronto, Canada What's the last thing you learned? With Odyssey making such huge hit this summer, I am recapping the Greek mythology that I enjoyed reading when I was a kid. It’s interesting how my perspectives on the stories have changed so much now since then. It is mesmerizing how relatable some of the stories and lessons are to our lives. On the other side, I've been spending time learning and keeping up with the flood of updates in the world of AI. What's your favorite breakfast food? Rice with over easy fried egg, soy sauce, and sesame oil. If you could teach a course, what would you teach? Finance or Economics. #westcoastbestcoast
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Oliver Taylor أضاف إعجابًا إلى ذلكOliver Taylor أضاف إعجابًا إلى ذلكNext week, I will be speaking with Melissa Kruminas of Litmos about the Capability Erosion Crisis. We'll look at what's causing it (hint: AI is involved) and how to address it (hint: AI is involved). We'll be looking at real world data and concrete examples of how companies are moving from maintaining skills to building capability. https://lnkd.in/e4Rsn-C9Welcome! You are invited to join a webinar: The Capability Erosion Crisis: Accelerating Learning to Keep Pace with Change. After registering, you will receive a confirmation email about joining the webinar.Welcome! You are invited to join a webinar: The Capability Erosion Crisis: Accelerating Learning to Keep Pace with Change. After registering, you will receive a confirmation email about joining the webinar.
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Oliver Taylor أضاف إعجابًا إلى ذلكGreat to see some of the Litmos team at HR Tech Fest! If you're attending, make sure you stop by to say Hi. A great chance to meet some of our team, see whets new at Litmos and have a chat about what's happening across learning and development.Oliver Taylor أضاف إعجابًا إلى ذلك🦘🐨 We're live at the HR + L&D Innovation & Tech Fest in Sydney! Come find us at Booth C2 — say hi to Flavia Marques, James C. and Luke Marinovic, snag a chance to win free Meta glasses, and chat about building learning capability, the future of work, or whatever's on your mind. We're here both days. See you soon! #LDTechFest #LearningAndDevelopment #LearningTechnology
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Oliver Taylor أضاف إعجابًا إلى ذلكCome join our team!Oliver Taylor أضاف إعجابًا إلى ذلكLooking for an incredible opportunity to join a growing organization? Litmos is #hiring a Senior Product Manager. Come join our fun, inclusive, and impactful team! #LitmosIsHiring #Litmos Click here to apply: https://lnkd.in/gzFAdiGG Click here to learn more about our organization: www.litmos.com/company
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Oliver Taylor أضاف إعجابًا إلى ذلكOliver Taylor أضاف إعجابًا إلى ذلكIf you're in the middle of an LMS search, here's one thought: Don't buy an LMS. Invest in learning acceleration. Too many evaluations focus on features, integrations, and cost per user. The best organizations focus on outcomes: ✅ Faster onboarding ✅ Faster time-to-productivity ✅ Stronger leadership development ✅ Improved compliance and readiness ✅ Greater workforce adaptability Learning isn't valuable because people complete courses. It's valuable because people build capabilities and apply them faster. That's why at Litmos, we've shifted the conversation from learning management to Learning Acceleration: helping organizations build, activate, and evolve human capability faster. Because the real question isn't: "What LMS should we buy?" It's: "How quickly can we help our people perform, grow, and drive business outcomes?" #Litmos #LearningAcceleration #LMS #LearningAndDevelopment #FutureOfWork #EmployeeDevelopment #LeadershipDevelopment #WorkforceTransformation
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Oliver Taylor أضاف إعجابًا إلى ذلكOliver Taylor أضاف إعجابًا إلى ذلك📚 Same training format for product launches, compliance, and onboarding? That's a lot to ask from one delivery method. Take compliance training. It's cheaper as a self-paced course, it scales, and it works just fine that way. But teaching someone how to use a new product feature or how to handle tough customer calls needs a live discussion, with a person who can answer questions in real-time and adjust the content based on what people struggle with. Most programs pick one format and stick with it, but the better ones switch it up based on what the content and the team actually need. See which format works for what → https://lnkd.in/gS4vmZfg #LandD #BlendedLearning #TrainingDesignAsynchronous vs. Synchronous Learning: How to ChooseAsynchronous vs. Synchronous Learning: How to Choose
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Oliver Taylor أضاف إعجابًا إلى ذلكOliver Taylor أضاف إعجابًا إلى ذلكA few weeks ago, I posted about a Litmos job opening with a salary range of $2–3 MILLION. Naturally, I had to post about it because it just cracked me up. I mean… I’m not saying money is everything, but for $3 million I was prepared to become extremely passionate about whatever content marketing they needed. 😂 And as soon as I posted Litmos replied saying they take employees on trips to Lake Como. At that point, I was basically choosing between villas. The post went a little viral. Sadly, Litmos eventually clarified that I would NOT be making $3 million a year no matter how good my writing was. (I had to cry myself to sleep that night) There would be no immediate Italian villa. My early retirement plans were ruined. But then this showed up at my house. A Litmos care package complete with swag and a note: “Sorry we dashed your hopes about becoming a millionaire… Hope you hit a lake before summer is over, even if it’s not Lake Como.” 😂👏 And THIS is how you handle an accidental viral moment. They could have ignored the post. They could have gotten defensive. Instead, they leaned into the joke, found me, sent swag, and gave me another reason to talk about them. Which, inconveniently for my bank account, is really good marketing. So no, I did not get the $3 million salary. I didn’t get a job either. I did get a stuffed Litmos mascot. Basically the same thing. Well played, Litmos. Well played. P.S. I’m still available if that $3 million budget mysteriously reappears. I can pack for Lake Como very quickly. Original post for context: https://lnkd.in/gA5jU7gg
الخبرة
التعليم
التكريمات والمكافآت
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President's Club attendee 2015
CallidusCloud
Awarded attendance to CallidusCloud annual President's Club.
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President's Club attendee 2014
CallidusCloud
Awarded attendance to CallidusCloud annual President's Club.
اللغات
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English
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Route 101 Ltd.
Last month, we partnered with The UK Contact Centre Forum to host our webinar, “From Cost to Value: Building a Business Case for the Modern Contact Centre.” You can now watch it on demand here: https://lnkd.in/eK4qC2RX In the short clip below, our Head of CX Consulting Practice, Luke Cuthbertson, explains what’s needed for contact centres to be viewed as true value drivers. Many remain underinvested and operate with legacy platforms, disconnected systems and fragmented data, making it harder to extract meaningful value for the wider business. The full webinar walks through practical ways to build a business case for new technologies, including how to prioritise improvements, estimate the financial benefits, and plan manageable investments that create real value for the business at each step.
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Cashflows
Cashflows is proud to partner with the British Dental Industry Association to deliver custom built payment services that truly meet the needs of the UK dental sector, helping professionals to streamline billing, prepayments and recurring plans, improve cash flow and enhance patient experiences. Read more via @Business Money here: https://lnkd.in/eSTktbgr #Fintech #Payments #DentalIndustry #Partnerships
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Global Resource Connect Limited
Customer expectations haven’t dropped. But the cost of meeting them in the UK has risen sharply. 🤯 Recruitment delays 🤯 Training gaps. 🤯 High attrition. And increasing wage pressure 📈 That’s why UK businesses are exploring outsourced contact centre solutions, not to cut corners, but to keep standards high without bleeding budget. When done properly, outsourcing customer contact centres to South Africa gives you: ✅ A stable team ✅ Predictable costs ✅ Better continuity ✅ Scalable support We can take care of it all. https://ow.ly/qWuT50Y84yy #customercontactcentres #callcentres #remotehiring #costsavings
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Adetiq Ltd
Business Process Outsourcing has changed. For UK organisations, BPO is no longer just about handing off tasks or chasing short-term cost savings. The most successful partnerships strengthen operations, improve quality, and support long-term business goals — without adding risk or complexity. So what does a good UK–BPO partnership actually look like in practice? In this blog, we explore: • Why clear objectives matter from day one • The role of onshore delivery and strong governance • How hybrid models blend technology with human expertise • The importance of transparency, flexibility, and scalability • What separates short-term outsourcing from long-term value If you’re reviewing your current BPO arrangements — or considering outsourcing for the first time — this is a useful framework for choosing the right partner and setting the partnership up for success. 👉 https://lnkd.in/eApH7DS4 #BPO #Outsourcing #UKBusiness #OperationalExcellence #BusinessTransformation #Compliance #Scalability
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Delta Learning - Sales Training & Sales Consultancy
Series 3, Episode 9 of The Delta Learning Podcast. Our guest this week is Lee Harvey, Senior Revenue Enablement Manager at Trust Payments — a commercial L&D leader with deep experience transforming sales performance in fast-growing fintech organisations. In this short clip, Lee reflects on one of the biggest shifts he’s seen in Learning & Development over the last decade and how Covid dramatically accelerated it. Lee explores how: • The move to remote and hybrid work has fundamentally changed how people learn. • Digital, on-demand and bite-sized learning has become the norm. • Attention spans are shorter, making engagement harder to sustain. • Traditional “sit and listen” training models struggle in remote environments. • L&D teams now face the challenge of designing learning that truly sticks, even when learners are busy, distracted and online. It’s a powerful reminder that while learning has become more accessible, making it meaningful and impactful requires a very different approach. In the full episode, Lee shares his journey from L&D into sales enablement, what effective enablement really looks like in fast-growing fintech organisations and where traditional L&D often falls short for commercial teams. We explore how data, behavioural insight and experiential learning drive real performance, how to build learning habits in time-poor sales environments and why enablement must evolve into a true strategic partner - alongside key leadership lessons and the capabilities sales teams will need in the years ahead. Watch the full episode here: https://lnkd.in/eMYrpHsA Subscribe to our YouTube channel: https://lnkd.in/ebwPdP48 Steve Bussey | Delta Learning Lee Harvey | Trust Payments #DeltaLearning #SalesEnablement #LearningAndDevelopment #Leadership #Fintech #FutureOfWork #CommercialExcellence #Podcast #TrustPayments
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Kingsley Healthcare Group
We’re excited to announce a defining milestone in the growth journey of Kingsley Healthcare - the launch of Care Compass, a cutting-edge Customer Relationship Management (CRM) powered by Salesforce's trusted Agentforce 360 Platform. In a caring industry like ours, exceptional customer service isn’t optional , it’s essential. The mission behind this significant investment was simple: to ensure that every person who contacts us feels seen, heard, and valued from their very first interaction. The implementation of Care Compass, developed in strategic partnership with ThirdEye Consulting also reflects our commitment to empowering our teams. By equipping our staff with cutting-edge tools, and trusting them to use them well, we’re enabling the delivery of the very best experience for our residents and their families. From our beginnings with a single care home in 1999 to becoming a Top 20 UK Large Care Home Group (carehome.co.uk), the launch of Care Compass symbolises our determination to confidently embrace the AI revolution — using the latest technology to support our people and enhance the care we provide every day. A proud moment, and an exciting step forward. Read the full story here - https://lnkd.in/e2bZDzwi #DigitalTransformation #HealthTech #Salesforce #CareCompass #Innovation #KingsleyHealthcare #UKCare #StrategicGrowth
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Charlie Adams
This still blows my mind. 66% of contact centres are running quality on spreadsheets. 12% are still using paper. In 2026. 😳 And on the flip side? Companies are pouring money into speech analytics and AI that generate reams of data… then hiring teams of analysts just to try and make sense of it. So we’ve gone from messy spreadsheets… to overwhelming dashboards no one really uses. In some cases, they were probably better off with a tidy Excel file. 😆 The problem isn’t always lack of data. It’s turning insight into action. Want to find a better way? Myia could be your answer. Let's talk 💬 #QA #QualityAssurance #Insights #ContactCentre
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NextGenCX
We exist to fix broken contact centre processes and improve the customer experience. Across financial services and councils, contact centre leaders are under more pressure than ever: • Rising demand and complexity • Increasing cost and efficiency targets • Growing expectations to “use AI” without a clear plan • Frustrated customers and burned-out teams Too often, customer experience initiatives sound great on paper but fail to deliver in the real world. That’s why we created NextGenCX. We’re a specialist customer experience consultancy working with financial services organisations and councils to improve contact centre performance in practical, measurable ways without complexity or technology for technology’s sake. Our team are embedded into your operation so they understand how things really work, and help you: ✔ Improve customer satisfaction ✔ Reduce avoidable contact and cost ✔ Strengthen agent performance and engagement ✔ Prepare your contact centre for AI properly As part of our launch, we’re sharing our Free AI Readiness Guide for Contact Centres, designed to help leaders understand where AI adds value, where it doesn’t, and what needs to be in place before investing. If you’re serious about eliminating frustrating customer experiences and building a contact centre that actually performs, you’re in the right place. Unlock the full potential of your contact centre. #CustomerExperience #ContactCentres #FinancialServices #LocalGovernment #CX #AIReadiness
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NSL Telecoms Ltd
For most leaders we speak to, it’s not the tools themselves - it’s the time lost managing them. Agents spend hours switching between systems, updating notes, and repeating information, all while trying to deliver a great customer experience. In fact, studies show that 20% of inbound calls in the UK are repeats, costing the industry an estimated £6.7 billion a year in lost efficiency. That’s a lot of time spent fixing what could have been resolved the first time around. That’s where Creovai by Capacity's Agent Assist is changing the game. It listens to every call in real time, offering live prompts and automatically generating call summaries - reducing after-call work from minutes to seconds. The result? Agents can focus on the customer, not the admin. Leaders gain clearer visibility, customers get faster resolutions, and agents feel supported rather than stressed. We’ll be unpacking exactly how this works, with real-world examples of time and cost savings, in our free webinar with Creovai by Capacity on 17th December at 10am. Reserve your seat here 👉https://loom.ly/qwL4-B0 #ContactCentre #CustomerExperience #Leadership #AgentAssist #AI #CreovaibyCapacity #NSLTelecoms