The booking process was easy enough
The booking process was easy enough. However the additions we had did not show up on the App, only the basic booking detail shows. When I asked Tui why, they just said well is all on the confirmation. Also the link on the App to download documents does not work.
Reply from TUI
Hi Paul,
Thank you for taking the time to leave your feedback.
We're pleased to hear that you found the booking process straightforward. However, we're sorry to learn that you were disappointed when viewing your booking through the app.
Some booking types, including cruise bookings, cruise and stay holidays, and multi-centre holidays, are not currently fully supported within the TUI app. As a result, certain elements of your booking, including some added extras and welfare requests, may not be displayed there and are instead detailed on your booking confirmation.
If you've been unable to access your booking confirmation via the link within the app, we recommend accessing your booking through our website instead. Simply search for "TUI Manage My Booking", enter your booking details, and you'll be able to view your booking information and documentation there.
We appreciate your comments regarding both the app and the document link, and we're sorry for any inconvenience caused.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland