Blatantly mislead regard delivery times
It's a shame to have to give these even one star. Especially if you're ordering from the UK, pay little or no attention to the 'estimated delivery times' quoted by this company at point of purchase, because they are an enormous distortion of the truth. They also put an EVRI Logo next to the delivery estimate, suggesting that EVRI will pick it up on the kind of UK service we are used to from them. That couldn't be further from the truth.
In my case, I ordered on the 3rd Dept and the estimated delivery date of the 5th of September seemed reasonable, given it was an EVRI delivery. In reality, the product was not even dispatched until the 5th of September, and I'm told it will not arrive until the 10th. When I challenged this, they just told me to read the terms and conditions, and that delivery takes 5 WORKING DAYS after the item has been dispatched.
That means I'm looking at delivery around the 10th of September, which is more than a WEEK after I placed the order.
It's extremely difficult to get hold of someone, and I waited ages on an online chat only to be told that I should have read the terms and conditions. Many other reviews mention this, and it is also a violation of UK trading and transparency laws.
When I online chatted to them, they couldn't care less and just spouted out a load of prescribed responses. If you think you're saving yourself time, money, or hassle, don't bother. It's a false economy, and having to deal with these people isn't worth it.
Reply from AUTODOC - Great Britain