Absolutely the worst bank I have ever worked with. This is a purely bot-based support system with faulty integration. I have been battling them to close my account for weeks. All the requirements they have for closing the account were met prior to the closure request being submitted. Yet they are not closing the account and keep repeating the same message over and over about the requirements that ARE MET in order to close it. Then, when I go through all the items they mention, their bot realizes that yes, everything is good, tells me to wait 1–3 business days for the closure, and nothing happens. We keep going around in circles like this. Extremely frustrating. If you have the opportunity not to use them, do so.