Dear Didem,

thank you for your feedback.

We sincerely apologize that your order was not shipped within the timeframe stated on our website. We understand how disappointing this is, especially when you rely on the delivery dates provided during the ordering process.

Please accept our apologies for the inconvenience caused. This is not the experience we want our customers to have. We are continuously working to improve our processes and service reliability.

We truly value your feedback and hope you will give us another chance in the future to provide you with the level of service you expect and deserve.

Kind regards,
Your babymarkt Team