Absolutely no customer service support
Absolutely no customer service support. This is the second time that an order has 'disappeared'.
Ordered coffee on 13th August. On 27th August it had not arrived. Delivery company has no tracking data. Emailed the company. No acknowledgment. No reply. Scam.
Update: KaffeK asked me to contact after I posted this review. I forwarded my original unanswered email with the order number today. Second email ignored. No response. If KaffeK were trying to insult and frustrate me they could not do a better job. This company is disgraceful.
August 31st: Third email ignored. This company took almost €100 on 13th August from a retired man living on a pension, and despite Tobias response to my original review, they ignore my emails. Rip off.
Reply from KaffeK
Hello,
Thank you for your patience, and we sincerely apologise for the frustration this situation has caused you.
We can confirm that your case has now been resolved and that you have been contacted accordingly. We are truly sorry if our emails did not reach you – on occasion our replies can unfortunately end up in spam folders, which may explain why you did not receive them. This is of course no excuse for the experience you have had, and we understand completely why you feel the way you do.
If you have any further questions or have not yet received our latest message, please do not hesitate to contact us directly at info@kaffek.ie with your order number.
Kind regards,
Tobias – KaffeK