Never received the first delivery
Never received the first delivery, made contact and asked to wait a week for which I did. Emailed support again asking for a replacement to be sent and no response.
Shall be raising the issue with them yet again for a speedy resolution.
27 July 2026
Reply from Towsure Products Ltd
Good morning,
Thank you for your review, on reading the case notes I can see our delivery partner lost the goods in transit for which we apologise.
We were due to send you a replacement item however you requested a refund which was processed with our apologies.
Should you require any further assistance please reach out to our team.
Kind regards,
Towsure