Gross Misinformation by Counter Agent at Munich Airport – Rental Agreement 9613235036
​On 05/08/2026, I picked up a rental vehicle at Munich Airport (Terminal 1) under Rental Agreement 9613235036.
​Before driving to Austria, I specifically asked the counter representative if the added Cross-Border option covered all legal requirements for driving in Austria through 19/08/2026. The representative explicitly confirmed that it did and completely failed to inform me about the mandatory Austrian toll sticker (Vignette).
​Relying on this official advice, I entered Austria, where I was stopped by ASFINAG toll enforcement officers and fined €200 on the spot for lacking a Vignette.
​This is severe negligence and misrepresentation by Sixt staff. I have reached out to customer support regarding this unacceptable service failure but have been completely ignored.