I would think twice about buying a Tesla, despite the fact that we are alive today because we were driving a Tesla when a wild boar jumped out on the motorway in front of us driving at 130 kph. Getting parts to repair the car (the insurance company said it can be repaired!), is a very lengthy wait (2-3 months at least)... and for one part (the passenger side airbag) there actually is no delivery date available! When I called our Tesla customer support in France today to find out what the deal is with the unavailability of this part... the lady kept interrupting me, did not listen at all to what I was saying and said she had no info on parts. When I tried to break through and ask her who I could contact, she said there is no one and that the garage has to ask the professional line. I told her that the garage has been trying to get updated information every few days for the past month through the professional line to absolutely no avail, she said that there was no other way to get information like that. No parts, no information, no service.
Bottom line : TESLA has ZERO "Customer Service" or at least none that actually provide service!! We are now left with no car and no idea when the car will be fixed. We were considering buying another TESLA because it is a very safe car, but with "customer service" like that, why would we? They really couldn't care less about after sales service. Totally useless!!!