I have been using innago now for about 6 years. I initially was using cozy.co, which was then acquired and migrated to apartments.com.

One of the big reasons I initially tried innago was that they handle deposit returns and I don't have to do that externally. I never understood why other services could handle bank transactions from tenant to landlord, but when it came time to return a deposit, you had to do that elsewhere.

I love that they handle the whole process. I can have a new tenant e-sign their lease and the document is kept accessible to both the landlord and tenant. I can set up payments, and they automatically come through to my bank account.

My two issues are that the user interface is a bit confusing and it doesn't export great PDF reports.

They have a great side bar which gives nice general categories, but some specific information/processes are harder to find since they're nested deeper and often not obvious to get to. Since it's mostly automated and I don't have to regularly be on the site, I usually forget how to find information and have to google it again every time.