Bad quality product and SLOW response…
I wrote here since it seems that Norwegian Garmin support and repair happens in Denmark, and garmin.no and garmin.com is unclaimed.
But It all started with a Garmin zumo that suddenly stopped updating maps, even I had a lifetime upgrade,
Garmin gave me a decent discount on a Garmin zumo xt, so far so good, dut this device started loosing cradle connection, stoped chargeing, didn't handle rain on the screen, basically only worked when weather was good and when it was in a good mood, got a replacement gps, but the replacement didn't start when connected to any cradle, the power supply for the motorcycle was defective (0 volt output) had big issues taking charge when connected to a USB charger, refused to change from a computer with a USB 3 port, even a powered USB hub couldn't make it work, what really pisses me off is that it takes more than 9 day to get shippement to service facility (still at sorting facility (probably everyone on holiday.
And a possible replacement/repairs unit will not arrive until my holiday have started, that means 8000 kilometer in Europe without any of my bookmark and gps tracks for my planned holiday. I even explained this to support that I had to have replacement or repaired unit before holiday started, so thanks for a real crap of a gps I now understand what not zumo xt and zumo xt2 was so short lived.
Hopefully I can get my old zumo 660 mounted and live with a OLD map since it's impossible to update, but at least the old unit still starts
Reply from Garmin Danmark