They have attached the new wire to our…
They have attached the new wire to our pipe which carries the oil into the house from the oil tank!
The best place they said was in hall on top of the fridge freezer and also the phone is there as well. I thought I could have the phone in the dining room but it’s connected to the hub so it can’t go anywhere. I’m not happy about this. We are in our 70’s and 80’s and not very mobile. Please could someone call me .
Angela Sandford
Reply from Openreach
Hello Angela, thank you for contacting Openreach via Trustpilot. I'm sorry to hear that you're unhappy with the installation. I understand your concerns about the new cable being attached to the pipe carrying oil into your home, as well as the location chosen for the Hub and phone equipment. Please accept my sincere apologies for your experience. We’ll be contacting you directly via email to help put things right. ^Anjali