Hi Michaela,

Thank you for bringing this to our attention. We are so sorry to hear that the charge went through and caused this stress, especially on a student budget.

When a pending authorization is cancelled, it can sometimes take a few business days for banking institutions to update the balance and release the hold. However, if a full charge was processed after cancellation, we want to look into your account immediately to make sure this is rectified and sorted out for you.

Please reach out directly to our dedicated support team so we can sort this out for you:

• 📞 Phone: Call us at 020 3695 3831(Monday to Sunday, 9 AM – 6 PM).
• 💬 WhatsApp: Message our team at +44 203 868 9408.
• ✉️ Email: Contact us at support@fabletics.co.uk.
•💬 Facebook Messenger: Available Monday to Sunday, 9 AM – 6 PM


We appreciate your patience and look forward to getting this resolved as quickly as possible.

Best regards,
Lena
Fabletics Team