We found Appliances Direct online and…
We found Appliances Direct online and chose to get an induction hob from them. It arrived next day ( free delivery) and was well packaged.
I have put 4* and not 5 because of the surprise phone call shortly after purchasing it (about an hour).
The phone call was regarding taking out insurance. The lady was very friendly but I was a bit overwhelmed. Although I can cancel at any time I felt a bit pressured into it. Although it sounds a good coverage for a reasonable price I’m not sure if I have “paperwork “ to prove it. Also the hob sat a month before the electrician was able to come and fit it. So a month insurance for nothing!
I think I would use them again but be ready for the phone call.
Reply from Appliances Direct
Dear Customer,
Thank you for choosing Appliances Direct for your induction hob purchase. We're delighted to hear that it arrived promptly with free delivery and was well packaged.
We appreciate your feedback regarding the phone call about insurance shortly after your purchase. We apologize for any inconvenience this may have caused. Your comments have been noted, and we will work on improving our processes to ensure a smoother experience for our customers in the future.
If you decide to shop with us again, please do not hesitate to reach out if you have any questions or concerns.
Thank you once again for your valuable feedback.
Best regards,
Mark