I joined Declarando because I wasn’t happy with my previous accountant, who didn't communicate well. I was looking for simple invoicing software and real guidance, which Declarando explicitly promised. Instead, they made my situation much worse and caused me a lot of stress. After signing up, my Social Security charges suddenly almost doubled ( and I don’t even know how ). I received zero guidance… the only time they actually guided me was when they guide me on a phone call to pay over 600 euros for a 6 month service subscription.
Their website claims "24/7 support," but trust me, this is completely false. You never know if you are talking to a bot or a real person. When you message their chat, they usually take hours to reply when you are already busy with other things. Instead of answering questions, they just send links to watch YouTube videos in Spanish, which I don't understand and which do not solve my specific problems or doubts. I needed real human guidance, which is exactly what they promised from the start.
For the past two weeks, I have been emailing and messaging them trying to cancel my subscription and get a refund. I explicitly told them I found another accountant and need this canceled before the quarterly tax presentation. Instead of processing my request, after 10 days of silence, they just sent me this: “Hello 🌼 Before continuing, we would like to schedule a call with you to address any questions you have or whatever you need to personalize the service and assist you.”
I replied immediately stating that I do not want or need their service anymore, and now they are completely ghosting me again. They took my money, made my tax situation worse, and has been only a stressful experience