Do Not Not Miele! ...continued, Part 2 (copy from Miele GB site)
This review was originally left on the Miele GB Trustpilot site, but I feel worthy of sharing on the .de site (HQ?).....This is a follow up to my review left on 3rd July 2026 (Miele GB), in response to which Miele Great Britain requested specific information about the issue and communications, which I duly supplied to them on 3rd July 2026. They then responded with comments on Trustpilot stating they were pleased that the matter was resolved and the appliance was working again. I am speechless, and have ben away on holiday in the interim hence the delayed posting - the Miele Engineers visit is scheduled for 16th July which given the call references shared with Miele GB, they should have been aware of. Beyond that, the fact remains that the £3000 appliance has failed completely after just 3 years, and Miele refuse to honour the originally offered £59 (cost of diagnostics call) credit against the fixed price repair of £309. I am heading to the Citizens Advice Bureau & Trading Standards, as I firmly believe the appliance is not of merchantable quality and the Miele Customer Service is worse than poor.
Reply from Miele
Dear Miele customer,
We take your concerns seriously and understand why the inaccurate response to your previous review has caused additional frustration. As the engineer’s visit is scheduled for 16 July 2026, we would like to review the case and the previous communication in detail.
Please send your full address, telephone number, proof of purchase, any service documents and the relevant call or case reference numbers to social@miele.de. Our colleagues will then examine the information and forward it to the appropriate department.
Many regards, Your Miele team