Hello Christine,

Thank you for taking the time to share such honest feedback alongside your kind words about the product. We really do appreciate it.

We are glad you raised the packaging, as we have some good news on that front. From your next order onwards, your Synbiotic Dual cap will arrive in a refillable pouch, which is something we introduced as part of our commitment to reducing unnecessary waste. We actually moved to this system, even though it costs us more to produce than our previous packaging, because it supports local jobs and makes a meaningful difference environmentally. Both of those things matter a lot to us.

We also want to reassure you that your subscription price remains exactly the same. The true cost of the Synbiotic Dual cap has always reflected the quality of the ingredients inside the capsules, and that is where our care and focus will always lie.

If you need any support, please do not hesitate to reach out to us at support@epetome.com

Kind regards,
Epetōme Customer Care Team