On my third month and I definitely have seen some positive changes, I have suffered with bowel issues for years having to go to the toilet straight after pretty much any dinner. Since taking epetome t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Would give 10 if I could! Nothing else has ever stopped my bloating or relieved my constipation. At one stage I was taking laxatives that were causing me more pain because I was just so uncomfortable.... See more
Company replied
I have wanted to try Epetome for some time now. I’ve been nervous to make the switch from what I am taking currently but the customer service team have been excellent. All of my questions have been an... See more
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Company details
- #231 of 274 best companies in Vitamin & Supplements Shop
- #194 of 236 best companies in Fitness and nutrition
- #210 of 251 best companies in Health and beauty shop
- #33 of 40 best companies in Health consultant
- #19 of 20 best companies in Nutritionist
Written by the company
Epetōme was created with a mission: bring clarity to the complex world of gut health. Our synbiotic duo cap combines 11 strains of high-quality live bacteria, essential vitamins & minerals and sophisticated capsule technology that ensures 50 billion CFU reach the gut alive. We understand that your Epetōme journey is unique to you, and we can't wait to learn of your personal discoveries.
Our Commitment to You
Written by the company
- Designed for consistency — with flexibility.
- Gut health support works best when taken consistently. Our subscription ensures uninterrupted supply, while still allowing you to pause, reschedule, or cancel whenever needed.
- Support that guides your gut health journey
- We understand that gut health is personal. Our team is available Monday–Friday to answer questions about formulation, usage, or subscription management, ensuring you feel confident and supported every step of the way.
- Clinically Formulated for Gut Health
- Our Synbiotic Duo Cap blends science and nature, with 11 carefully selected bacterial strains, including Lactobacillus acidophilus NCFM, the world’s most researched acidophilus strain for IBS-related discomfort — alongside FOS, Vitamin D3, Biotin, and Zinc. Each ingredient is chosen based on clinical research to work synergistically, supporting gut microbiome balance, mucosal integrity, and immune health.
Our money-back guarantee promise
90 day money-back guarantee
Gut health is complex and individual. Meaningful change often requires consistency over time.
We therefore offer a 90-day money-back guarantee to allow adequate time for your body to respond to Epetōme when taken as directed.
If, after consistent use, you feel it isn’t right for you, contact our team within 90 days of purchase and we will arrange a refund in accordance with our policy.
We stand behind the quality of our formulation and believe confidence should be built on time, transparency, and evidence — not pressure.
Contact info
Epetome, Spaces Leeds, 7 Park Row, Leeds,, LS1 5HD, Leeds, United Kingdom
- support@epetome.com
- epetome.com
Why Customers Trust Epetōme
4.2
Great
432 reviews
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This is the 2nd month into using…
This is the 2nd month into using Epetome and my gut distinctly feels more calm and balanced
21 May 2026
Good - But shipping not great
The product itself is very good, but shipping is not very efficient. Often package is delivered often a month after I finished my 3 month supply, when (in theory) you need to take it continuously to see good results
29 June 2026
AMAZING AMAZING AMAZING
AMAZING AMAZING AMAZING! Started using around a month ago and the results are already incredible, I’ve noticed such a difference, can’t wait to continue to use and see more benefits! Thank you!
20 July 2026
Unprompted review
Great service ,and great support so…
Great service ,and great support so far.
Only time will tell his good the product is,and if it helps.
16 July 2026
Unprompted review
I’ve never been more regular in my…
I’ve never been more regular in my life! I used to only go for a number 2 every couple of days if I was lucky and now I’m going daily! I’ve also noticed if I eat anything that upsets my stomach I still get the initial pain but then poo it out a couple of hours after whereas that previously would have been stuck in me for days. I’ve never understood how people could have a coffee or meal and then have to run to the toilet to go for a number 2 and now I get it! My only wish is that it could become slightly more affordable so more people could use it on a monthly basis.
19 July 2026
Unprompted review
My immune system has never felt better
The biggest impact for me personally has been improved immunity and energy. Great brand ethos highlighting the importance of the impact of food, stress and other factors on gut is also appreciated
30 June 2026
Quick results
Cannot believe how fast the bloat went, 5 days in and my stomach is so flat.
9 July 2026
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Arrived very quickly
Arrived very quickly. Easy to take. Feeling some benefits a week in, bloating settled a little, so far delighted. Thanks
8 July 2026
Reply from Epetōme
Hi Julie,
Thankyou for your five star review!
We are so happy to hear about your positive experience with us so far and that you're already noticing benefits from taking the Synbiotic Dual Cap! We recommend, to allow for your gut microbiome to adjust taking this for a minimum of 90 days to see improvement. If you need any advice or support at anytime, please feel free to get in touch with our friendly team at support@epetome.com.
We appreciate you sharing your feedback with us and being a part of our community!
Epetōme Customer Care Team
After nearly three months I feel much…
After nearly three months I feel much better in myself
29 April 2026
Reply from Epetōme
Hi Louise,
Thankyou for your five star review!
We are so pleased to hear you are feeling much better after three months of consistently taking the Synbiotic Dual Cap and have allowed yourself enough time for your gut to adjust to the changes. We hope your results continue to make you feel great!
Thank you for sharing your positive experience with us and being a part of the community.
Kind Regards,
Epetōme Customer Care Team
AMAZING
Amazing product and im only 2 months in. If you are thinking of taking it then do it.you wont be disappointed 🥰
14 May 2026
Reply from Epetōme
Hi Palmina,
Thankyou for asking the time to leave us a five star review!
We are so happy to hear you're loving the Synbiotic Dual Cap just two months in, we're pleased to hear how much your feeling the difference so soon into your gut health journey.! Your positive feedback truly means a lot to us.
Thankyou for being a part of the community!
Kind Regards,
Epetōme Customer Care Team
Love the product
Love the product, been using for 6 months and really like it. Only criticism is that when I changed my subscription from 3 months to 6 months, instead of starting the 6 months set after the 3 months finished, it put the start date as 6 months from when my 3 months set began, leaving a 3 months gap. I noted this when no new pills came at the end of my last bottle.
5 July 2026
Reply from Epetōme
Hi Isabella,
Thankyou for your five star review!
We are happy to hear you love our Synbiotic Dual Cap and have been taking it for six months, we love to hear about the dedication! We apologise for the confusion and inconvenience caused by the subscription change, our team are looking into what happened here to ensure this is lined up to ensure you never run out! We understand how frustrating it must have been to experience a gap in your supply due to the way the new subscription period was applied so we will work on this!
Your feedback is invaluable as we continuously strive to improve our services for everyone, thankyou for being a part of the community!
Kind Regards,
Epetōme Customer Care Team
I have wanted to try Epetome for some…
I have wanted to try Epetome for some time now. I’ve been nervous to make the switch from what I am taking currently but the customer service team have been excellent. All of my questions have been answered in full which has helped me make an informed decision. Highly recommend reaching out to the team who can help explain the science.
14 July 2026
Unprompted review
Reply from Epetōme
Hi Kerys,
Thanks for your five star review!
We understand that making a switch can be a big decision, and we're so pleased to hear that our team was able to provide you with insightful answers and help you feel confident in your choice. We truly appreciate you recommending reaching out to us, we're always happy to help!
We hope you are enjoying your Epetōme journey so far and thankyou for being a part of the community!
Kind Regards,
Epetōme Customer Care Team
No results unfortunately 😌
12 May 2026
Reply from Epetōme
Hello Chantelle,
Thankyou for making us aware of your experience.
Most users typically begin to experience the most noticeable changes after around 90 days of consistent use. This is because the gut microbiome takes time to adapt, and meaningful shifts in microbial balance and gut lining function generally require several weeks of daily intake.
As a nutritionist-founded brand, understanding each customer's experience is important to us and we want to be able to support you better so you can feel the full benefits of the Synbiotic Dual Cap.
One of our team will be in touch shortly to discuss this further with you on the best way they can help, we hope to hear back from you soon.
Kind Regards,
Epetōme Customer Care Team
Reply from Epetōme
Hello Katie,
We are truly sorry to hear that your order has not yet arrived. We completely understand how disappointing that must feel, especially after waiting, and we want to assure you that this is not the experience we ever want for our customers.
While we always do everything we can to ensure orders are dispatched and delivered on time, we understand that situations like this can occasionally occur beyond our control. What matters most to us right now is making sure this is resolved for you as quickly as possible.
We have already reached out to you directly via email, so please do reply when you get a chance and we will arrange a replacement for you right away. You will not be left without your order and we are committed to making this right for you.
Kind regards,
Epetōme Customer Care Team
Too expensive and not too much info…
Too expensive and not too much info provided on clinical studies
10 May 2026
Reply from Epetōme
Hello Katerina,
Thank you for taking the time to share this feedback. We genuinely appreciate it as it helps us continue to improve.
We completely understand that the price point is an important consideration, and we want to reassure you that it is a direct reflection of the quality and precision that goes into every Synbiotic Dual capsule. From the clinically studied ingredients to the advanced dual cap technology, a great deal of care and research goes into what we formulate and why.
On the topic of clinical studies, we want you to know that we are fully transparent about the science behind our product. Our website has a dedicated research library where you can explore the studies that inform and guide our formulation, and we hope that gives you a clearer picture of the evidence we stand behind.
We also noticed that you ordered our one month subscription back in May, and we wanted to gently share that we generally recommend consistent daily use for at least 90 days for the microbiome to have sufficient time to adjust and rebalance. This is also in line with guidance from the British Society of Gastroenterology for those introducing a new bacterial product. If you ever feel open to continuing your journey with us, we would love to support you through that properly.
Please do not hesitate to reach out to us at support@epetome.com if you have any questions at all. We are always happy to help.
Kind regards,
Epetōme Customer Care Team
Great product
Great product. Packaging excessive, not necessary. Could make product less expensive and more attractive to a wider market
27 April 2026
Reply from Epetōme
Hello Christine,
Thank you for taking the time to share such honest feedback alongside your kind words about the product. We really do appreciate it.
We are glad you raised the packaging, as we have some good news on that front. From your next order onwards, your Synbiotic Dual cap will arrive in a refillable pouch, which is something we introduced as part of our commitment to reducing unnecessary waste. We actually moved to this system, even though it costs us more to produce than our previous packaging, because it supports local jobs and makes a meaningful difference environmentally. Both of those things matter a lot to us.
We also want to reassure you that your subscription price remains exactly the same. The true cost of the Synbiotic Dual cap has always reflected the quality of the ingredients inside the capsules, and that is where our care and focus will always lie.
If you need any support, please do not hesitate to reach out to us at support@epetome.com
Kind regards,
Epetōme Customer Care Team
Reply from Epetōme
Hello Frances,
We are truly sorry to hear about the discomfort you experienced. Please know that your wellbeing is our absolute priority and we take this kind of feedback very seriously.
What you experienced can sometimes occur when new bacterial strains are introduced to the gut. As the microbiome begins to shift and rebalance, the existing bacterial communities respond to the new strains, which can temporarily disrupt the digestive environment. While most customers do not experience significant discomfort, we do understand that for some people the adjustment can feel more pronounced, and we are sorry that your experience was such an uncomfortable one.
If you are open to trying again at any point, one approach that can help ease the transition is starting with every other day with food rather than a daily dose, giving your gut a gentler introduction to the new strains before building back up gradually.
That said, we would really love to speak with you directly so we can understand your experience better and offer the most appropriate support. Please do not hesitate to reach out to us at support@epetome.com and our team will be happy to guide you through the next steps.
We hope you are feeling much better and please do take care of yourself..
Kind regards,
Epetōme Customer Care Team
Just commenced epitome
Just commenced epitome . Early days yet but my gut feels more settled. I have suffered with bloating for years, hoping to see more results soon. Lovely packaging abd refill option is a bonus
29 June 2026
Reply from Epetōme
Hello Chris,
Thank you taking the time to share this with us!
It is so lovely to hear that your gut is already feeling more settled in the early days. For someone who has been dealing with bloating for years, even that initial sense of calm is a really encouraging sign that your microbiome is beginning to respond.
You are still at the very start of your journey and the Synbiotic Dual Cap truly does build and develop its benefits over time with consistent daily use, so we have every confidence that the weeks and months ahead will bring the results you are hoping for.
And we are so glad the packaging and refill option have been a positive part of the experience too. Both mean a great deal to us and it is wonderful to hear that they have been noticed and appreciated.
Please do not hesitate to get in touch if there is ever anything we can help you with along the way. We would love to hear how you get on!
Kind regards,
Epetōme Customer Care Team
Don’t waste your money
Quick delivery. That’s the only positive. At nearly three months in I cannot say my bloating is any better. At times seemed worse and this product is so expensive I honestly thought it would work.
4 May 2026
Reply from Epetōme
Hi Hayley,
We appreciate you sharing your experience and feedback regarding the Synbiotic Dual Cap.
We are sorry to hear it hasn't met your expectations for bloating relief, especially given the investment. We understand your disappointment when a product doesn't deliver the desired results however we do encourage you to continue to take this for the recommended minimum period of time of 90 days which so far you are yet to reach. Everyone's timelines are different and some take longer than others to feel a difference, however one of our team has reached out to offer some further advice and support.
Also we do have our in house nutrition team on stand by to speak to, to help support your gut health journey even further.
We hope to hear from you soon.
Kind Regards,
Epetōme Customer Care Team
Seems to be working really well to keep…
Seems to be working really well to keep my bloating down
1 May 2026
Reply from Epetōme
Hi Lauren,
Thankyou for your five star review.
We're so pleased to hear the Synbiotic Dual Cap is helping you manage your bloating effectively so far, keep going and you will only continue to feel the added benefits!
We appreciate your positive feedback and thankyou for being a part of the Epetōme community.
Kind Regards,
Epetōme Customer Care Team
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