Hi Joshua,

Thank you for taking the time to share your review.

We would like to provide some additional context, as we believe it is important that the information presented accurately reflects the current status of your case.

Please note that your account is currently undergoing a standard verification process, in accordance with our Terms and Conditions. As part of this process, you were asked to provide a statement clearly showing the relevant deposits made to the casino. The document initially submitted did not include all of the requested transactions, and this was communicated to you.

Since then, we have received further submissions; however, they still do not contain the missing transactions required to complete the verification. We also contacted you directly after your review, and the same document was provided again, which unfortunately still does not meet the requested requirements.

Regarding your withdrawal, it is currently on hold pending the successful completion of the verification process. Once the required documentation is received and the verification is completed, we will be able to proceed accordingly. We would also like to clarify that the amount currently pending is approximately €1,000, rather than the significantly higher amount referenced in your review.

We always operate in accordance with our Terms and Conditions, which are readily available on our website and accepted by all players during registration. The requested documentation forms part of our standard verification procedures and is required before we can finalize the withdrawal.

We remain at your disposal and will be happy to continue with your case as soon as the requested document, containing all of the specified transactions, has been provided.

Kind regards,

SpinMama Team