I have cancelled my Accor Plus membership after being a loyal member because the service has gone downhill.
One of my biggest frustrations is having two membership cards, yet the Explorer card still can’t be added to Apple Wallet. I first contacted Accor about this in October last year and was told they were “working on it.” Months later, nothing has changed. For a premium membership, this is disappointing.
The membership is expensive, and the benefits are becoming harder to use. You have to stay two paid nights before you can access your complimentary free night, and then some participating hotels add even more restrictions. For example, the Mantra at Nelson Bay requires a minimum three-night stay, making the free night far less valuable.

I’ve also noticed that the cleanliness and overall upkeep of many Accor hotels have deteriorated. It feels like Accor is no longer carrying out adequate quality checks across its properties, and the standards are not what they used to be.
The Accor app is also poor. It’s slow, frustrating to use, and doesn’t provide the seamless experience you would expect from a major hotel group.
After reading reviews from other members, it seems I’m not the only one who feels this way. Many people appear to be cancelling their memberships.
It’s a real shame because Accor Plus used to be an excellent program with genuine value. Unfortunately, I no longer feel it justifies the cost.