Order number 64119…
Order number 64119…
The level of incompetence this company have displayed from the moment the product was delivered is beyond belief.
Manufacturing defects, no assembly instructions provided, missing items, items damaged in delivery, and ineffective customer support have led to months of ongoing problems with furniture still non functional. We used our own joiner and have had to bear all the costs resulting from fittingly’s issues and no one at the company can do anything about it.
It’s cheaper and better to source a local solution.
Reply from Fittingly
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and, in particular, the ongoing issues you have encountered with the furniture and the difficulties you experienced in getting matters resolved.
We fully appreciate how frustrating this must have been, particularly given the length of time the issues remained outstanding.
We would very much like the opportunity to look into this properly and understand exactly what has happened. A member of our management team will contact you tomorrow once the office reopens to discuss your concerns directly and establish what can be done to put matters right.
Please accept our sincere apologies for the experience you have had.
Kind Regards Bridget - The Fittingly Team