Totally untrustworthy in my opinion
We need a minus star category for companies like this. I have chased it up since it was going to be delivered, and apparently they are using InPost for deliveries. Not once as an attempted delivery being made as I have a camera at the gate, not at the door. I have had an impost delivery from elsewhere and the driver knew nothing despite the fact he works in our area.?????
I have asked for a refund full refund to no avail. I have had emails which have now stopped and I would love to take this further. Do not trust this company at all. according to the post updates it had been in a van for days and they had attempted deliveries numerous times yet nothing available on my camera.
Reply from Florenix
Hi Teresa,
We're very sorry to hear about your experience, and we understand how upsetting it must have been to wait for an order while seeing conflicting delivery updates.
We'd really appreciate the opportunity to look into your shipment and refund request personally. Please email us at support@florenix.com with the email address and order number used for your purchase, and I'll investigate the delivery history and your refund request and work toward getting this resolved as quickly as possible.
Warm regards,
Sarah
Customer Happiness Lead
Florenix