Hello Kristi,

We are sorry to hear about your experience and understand your frustration.

However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.

If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.

That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.

We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.

Warm regards,
Support Team – kukirin-scooter.com