Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it s... See more
Company replied
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The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting o... See more
Company replied
Hello, I bought a G2 max last year. And 14 months later i got an error E-pp7. I have tried to join the client service on whatsapp and never replied, i also sent a request on your website... See more
Company replied
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam. 29.10.25 After review had contact with company and discussed email whic... See more
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Company details
Written by the company
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer. Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com. Trustpilot Guideline: This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
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2.8
Average
522 reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Hi I order my kukirin g2 last Saturday…
Hi I order my kukirin g2 last Saturday the 11th of July 2026 and now it’s Monday the 20th of July 2026 I have been waiting a week of it and there have not been update me and that
11 July 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Ronnie,
Thank you for your comment.
After checking, the order number you provided does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
We have already replied your email to help guide you to the correct support channel.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
We need a refund or a scooter
My mother bought me a kukirin g2 and the payment was successful the money got taken off her card and it turns out they “never” got the money so where stuck without 468€ and kukirin g2
13 July 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Titas,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
Correct delivery and high level of…
Correct delivery and high level of responsiveness of the support service.
14 July 2026
Unprompted review
Very good customer services & warrenty
Very good customer services, and warrenty support.
15 July 2026
Unprompted review
Customer service
Completed sale on 22nd June, states on website 2-7 working days for delivery, after numerous emails tracking number sent on 2nd July via FedEx but they have still not received the scooter, we are 3 weeks down the line and customer services are just not responding to my emails. I think this may be a scam. I am attempting to raise a dispute via PayPal!
11 July 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Lorraine,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
Kukirin website product description and post sales assistance the worst I see
I have acquired from Kukirin website the Kukirin G2 PRO charger and arrived for me a non-compatible charger plug.After request for the item return and rimburse they asked me to ship back to them with my payment of 32EU saying that I have ordered a wrong item.The post sales assitance is really bad, I won't bye with them anymore any items and advise to nobody acquire from them.
9 July 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Cristiane,
Thank you for your comment.
After checking, the order number you provided (starting with “ 4”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers which should started with "1" or "2".
Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com. We are not the owner of the Kukirin brand, we are an independent authorized distributor.
Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
ordered my g4 on 14 june and it has…
ordered my g4 on 14 june and it has been 24 days still hasn’t arrived the customer support takes long to respond back
14 June 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Alex,
Thank you for your comment.
After checking, the order number you provided (starting with “KUK”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
I am very disappointed with my g4
I am very disappointed with my experience purchasing the KuKirin G4.
After only about three weeks of normal use, my scooter developed a serious fault and became unusable. To make matters worse, the original charger sparked and failed while charging, which was extremely concerning and made me question the safety of the product.
When I contacted customer support, I provided every video and piece of information they requested. They concluded that the charger was the problem and sent me a replacement charger. Unfortunately, this did not fix the scooter because the actual issue was with the scooter itself.
After further communication, I was informed that my G4 would be replaced because it was defective. I was even given the choice of waiting for a new G4 or switching to a G2 Master since the G4 was out of stock. I believed my warranty claim had been approved.
However, everything changed after that. Another support representative restarted my case from the beginning and asked me to send the same videos again, despite the replacement already being discussed. I received conflicting information from different representatives and spent weeks repeating the same explanations instead of receiving a solution.
I have now been told that if I want a refund, I must ship the scooter to their warehouse in Poland for inspection. I was also informed that if their technicians decide the scooter is not defective, I may be charged between €40 and €500 for shipping, inspection, handling, and other related costs. After everything I have already gone through, this has left me feeling very uncertain about pursuing the warranty claim.
The most disappointing part was not that the scooter failed—electronics can sometimes have defects—but how inconsistent and frustrating the warranty process became. I expected much better after-sales support for such an expensive purchase.
I hope KuKirin improves both the quality of its products and its customer service so that future customers do not have to go through the same experience.
12 June 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Mati,
Thank you for your comment.
After checking, the order number you provided (starting with “FF”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
I bought the kukurin a1 and love it!
I bought the kukurin a1 and love it!! Also I had a problem with the battery and the team organised shipping and fixed it for me ! Very very good service 100% recommend
10 June 2026
Unprompted review
BAD CUSTOMER SERVICE
I ordered a scooter last week! I have received my tracking information but no scooter yet but my card has been charged twice for ONE sale, I have been calling the customer service number for days and emailing and getting NO REPLY!!!!
3 July 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Miss Mo,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
I didn't receive the scooter I ordered!I ordered a scooter and a lock from the…
I ordered a scooter and a lock from the site. (Order ID is in the box) I only received the lock and I don't get any information about the scooter. They didn't respond to my email and didn't respond online either.
1 July 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Peter,
We sincerely apologize for the inconvenience and the experience caused.
We have actively followed up on your case with our support team.
We understand your concern regarding the lack of tracking updates. Please kindly continue to monitor your email for further progress, and also check your spam/junk folder in case any messages have been filtered.
You can also contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Warm regards,
Support Team-for kukirin-scooter.com
Hello Kukirin once again im sad that i…
Hello Kukirin once again im sad that i wasnt looking at what site i was ordering i ordered from kugooescooter.com but i wanted from you i wanted to make a good review on the kukirin g4 on your web but sadly i wasnt looking at what site i was ordering but im still gonna make one on your website thank you kukirin for respoding to my message i sent :D
27 June 2026
Unprompted review
They are incredible
They are incredible, they are always understanding and even gave me free parts even when my scooter had an expired warranty, an honest brand.
23 June 2026
Unprompted review
They Replied back fast and great service
22 June 2026
Unprompted review
SCAM!
SCAM!
Do not order from them they are not official website
Ordered 2 weeks ago had nothing from
Them
Then today got email saying item out of stock need to wait of course replied back to them and now nothing
Service is shocking! In the process of taking this further!
23 June 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Amy,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
Не отправили мой заказ! Up. We received it! Everyone is happy!
Заказал и оплатил 05.06. С отправкой в начале июня...уже 23.06...нечего еще не отправили....сколько мне еще ждать?
Update: Thank you! I received my order, albeit a little late. I had to wait for it, but it was out of stock. The seller offered a discount for the wait. He's very responsive and trustworthy. Thank you, my child is delighted!
5 June 2026
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
We sincerely apologize for the inconvenience and the experience caused.
We have actively followed up on your case with our support team.
We understand your concern regarding the lack of tracking updates. Please kindly continue to monitor your email for further progress, and also check your spam/junk folder in case any messages have been filtered.
You can also contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Warm regards,
Support Team-for kukirin-scooter.com
STAY AWAY!
STAY AWAY!
Ordered a G4 they got it finaly shipped, then the shipment got reverted back to the sender warehouse by the shipping company DPD who stated the sender had filled the shipping papers wrongly.
The customer services and the Agent on Chat "Dory" promised to expedite a new G4 and have it shipped upon they receiving the G4 from the shipper, but now 5 days after they got the parcel back from the shipping company they haven´t sent a new or responding on my mails and the chat agent has been offline or not responding to my queries.
19 June 2026
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
We sincerely apologize for the inconvenience and the experience caused.
We have actively followed up on your case with our support team.
We understand your concern regarding the lack of tracking updates. Please kindly continue to monitor your email for further progress, and also check your spam/junk folder in case any messages have been filtered.
You can also contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Warm regards,
Support Team-for kukirin-scooter.com
I Ordered my son a Vipcoo VS6 scooter…
I Ordered my son a Vipcoo VS6 scooter through kukirin for Christmas gift 2025 as after ordering a kukirin G2 the order was processed to be then contacted and told that was no Longer available and Vipcoo vs6 would be a similar replacement. So I agreed as needed the gift for Christmas. By May 2026 on his way to school one morning it cut out - with a fully charged battery that morning so he knew it wasn’t a flat battery - pushed it to my
Mams and I took charger round to double check this. Surely enough not charging .. not turning on.
I contacted kukirin via email via messenger and via what’s app - they replied eventually to my what’s app message.
They Assured me it was still under warranty but asked for videos of the scooter ‘charging’ and trying to turn it on- to both it’s obviously it did nothing. Then replied and all they would offer me was parts - ‘a switch and an instrument’
What these parts are - I’m
Still yet to find out and how they know the actual fault by a 20 seconds video of an electric scooter not charging and not turning on I am amazed !!
They said they would send me links of videos how to install these parts - I told them this is not acceptable after paying £560 for a scooter 5 months ago. But if this is all they can offer me .. my brother is a very good electrician and hopefully he’d be able to help with ‘parts’ installation and repair.
They asked me for £30 for this.
I stupidly paid this.
I’m still a month later yet to receive these parts or any videos with instructions how to install these parts. Now with zero further correspondence from kukirin.
But today after lots of frustration and my upset son my brother looked at the scooter today to open it and find pooled ‘battery fluid’ in the scooter underneath the lithium battery. It has not been overcharged, over used, no physical damage or exposure to extreme temperatures to cause damage to the battery. The scooter was just 5 months old from first use December 25th 2025!!
I have sent yet another message via what’s app to kukirin today with photos. Still to hear from them I have informed them I want a new battery sent out free of charge. As they are clearly not going to replace the scooter. I am hoping this review will encourage them to respond to my messages and help my son and me with a scooter that stopped working after 5 months. The support and aftercare we have been given from kukirin is a disgrace. I’d advise anyone to think twice before ordering from this company.
21 June 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Zoe,
Thank you for your message.
After checking, the order number you provided (starting with “KUK”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
Absolutely horrible customer service
Absolutely horrible customer service. My son ordered and paid for a scooter over a month ago. Supposed to be shipped in 5 business days. To date, no reply from them and no scooter. Over $1100 spent and nothing to show for it. Horrible company and impossible to get a response from. Do not buy from here!
19 June 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Kristi,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
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