What a pity that I can't give negative stars but I am sure they know why. Even so they phrase it as negative because it is one star it will show up as positive therefore not negative for me. Another ticket another two weeks with no response to get my data for use in the third month now I'd say. Instead they are so interested that one confirms three times to log in the online account. That's all a put-up game to make people comply why the government 's digital ID as far as I see it.
Instead of doing that and helping the government to serve their deep state, that hasn't been elected but rules over them, they should get their network working properly.
Instead they offered to send a new sim card. How stupid that is because the number would need porting again and would maybe start all over again.

PS Sending me a text that the ticket was closed because the couldn't reach me. Well if they didn't try to reach me for sure, not via phone nor registered email.